Monthly Archives: June 2016

eBay leverages Google’s AMP for faster mobile shopping

eBay has turned to Google’s open source Accelerated Mobile Pages (AMP) project to help build a faster mobile browsing experience for its customers.

The AMP version of the new browse experience is live, and there are roughly 8 million AMP-based browse nodes available in production, eBay’s engineering director Senthil Padmanabhan wrote in a blog post.

Geared towards publishing-based content, AMP delivers mobile-optimized content with minimal data requirements.

“Although the AMP project’s initial focus was more towards publisher-based content and news feeds, the AMP component list was still sufficient to build a basic product for viewing eCommerce pages,” Padmanabhan wrote. “Users will not be able to do actions on items (such as ‘Add To Cart’), but they still get a solid browsing experience.”

Meanwhile, the list of AMP components is “growing day by day,” he noted, becoming more relevant to the e-commerce world with sidebar and carousel components, among others.

Leveraging AMP will improve the eBay browsing experience for users coming to the site from external platforms, Padmanabhan explained in a separate blog post.

Discovery Partner Markets Insures Healthy Success for Insurance Companies Around the World

discovery partner markets blog Discovery Partner Markets Insures Healthy Success for Insurance Companies Around the World

Discovery Partner Market’s Vitality wellness platform, used by insurance carriers around the world, aims to improve the health of policyholders and reward them when they meet their goals. To provide the Vitality rewards and a health platform, the company needed to integrate with insurance companies as well as with numerous rewards and health partners. Every deployment meant going into six or seven countries in a region and addressing regionalization and customization differences. The integrations were intense, costly, and time consuming.

“The aspiration was to have a common, standardized, secure, global integration that gives clients the ability to call back-end services from multiple locations,” explains CIO Neil Adamson.

Today, DPM uses TIBCO integration and analytics technology to collect huge amounts of data all day every day from users across the world in real time, including from virtually any number of wearable devices. It does this while supplying its insurance company customers with the security, reliability, performance, and functionality they expect.

Learn how Discovery Partner Markets met these challenge while reducing duplication of effort, coding, and testing by 80 to 90%.

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Interview Questions to Ask Your Own Team Before Starting a CRM Software Evaluation

HiRes 2 300x300 Interview Questions to Ask Your Own Team Before Starting a CRM Software EvaluationDid you know that the experts who can provide the best start to your CRM software evaluation are right within your own organization?

Before you engage an outside vendor why not take the time to interview your own team using the questions below. This will give you a clear picture of what you have now, and your requirements for a new CRM software system.

Each team within your organization has their own story to tell. Here are suggestions to learn the most from your Sales, Service and Marketing teams.

What the Sales team cares about:

The sales team wants better visibility into customer data. They need to effectively manage and prioritize customer leads/opportunities and have more insights into trends in their opportunities, pipeline, and customers. And of course their ultimate goal is to drive revenue.

Questions to ask your Sales Team:

  1. Are our sales professionals social sellers?
  2. What percentage of our salespeople’s time is actually spent selling? Describe a typical day for one of our sellers.
  3. What are some of the issues that keep our salespeople from being able to do their
    jobs efficiently?
  4. Do salespeople have easy access to the tools and information they need, in the field or in
    the office?
  5. Do we know what our customers are saying about us? Do our sales reps need insight
    into what customers have responded to?
  6. How do our tools help us understand customer lifecycle maturity and deliver a personalized experience?
  7. How does our current CRM solution help us gain data, social insights, and connections to make every customer conversation more relevant, valuable, and productive?
  8. How do we manage and track interactions with our prospects, customers, and partners?
  9. How are we using social media to improve our business, increase our sales, and enhance customer perception of our business?
  10. Do we have one or many tools to plan marketing, sales, services, and support? If many, do they work together to deliver an end-to-end view of our customers’ interaction with our teams?
  11. What goals do we think we could achieve with more consistent and deeper usage of sales
    tools and better customer information?

What the Services team cares about:

The Services team at your organization needs to enabling customer service reps to quickly and accurately provide customers with the right answers across all interaction channels. They want faster resolution times and more opportunities to cross-sell/upsell.  Ultimately they know this will result in higher customer loyalty.

Questions to ask your Services team:

  1. Does our solution provide a powerful knowledge base, multi-channel support, with simple self-service and social care, so that we can connect to the right person, at the right time, with the right information, to meet the customer’s needs?
  2. Do our customers interact with our company via a browser or chat via self-service capabilities?
    Is this integrated into high-touch case management?
  3. How do we manage customer service engagement across all interaction channels?
  4. Does our system enable customer to choose from multiple channels, including proactive web chat?
  5. How does our solution enable our service reps to upsell and cross-sell?
  6. How do our tools help employees collaborate and provide exceptional customer service?
  7. Does our current CRM system provide flexibility in operations, enabling us to respond to changing situations easily and quickly?

What the Marketing team cares about:

The marketing team is playing an increasingly strategic role within the business, collaborating with the sales team to define success metrics in addition to crafting solutions that engage consumers across various channels and devices with the highest return on investment (ROI) possible.  They want to target marketing activities to prospects based on the stage in the sales cycle and capture prospects with the right information at the right time on the right channel. Their goal is to build pipeline and prove results.

Questions to ask your marketing team:

  1. Is our current CRM system able to provide powerful analytics combined with social insights to help us understand how our brand is perceived and what the market demands,
    so that we can plan effectively provide the right products/service?
  2. How does our solution help us to personalize every customer interaction?
  3. How do we drive our campaigns?
  4. How do we track and gather information about what the market is doing or saying (for example, social media)?
  5. How are we monitoring what the market is saying about our brand and products in social forums?
  6. How are we generating attention and demand for our products/services and offers?
  7. What tools do we use to manage our marketing interactions?
  8. How do we determine and show our return on investment (ROI) for marketing dollars spent?

These questions will no doubt stimulate conversations and ideas. Based on the answers AbleBridge can help you determine how Microsoft Dynamics CRM would best fit your business.

Contact AbleBridge. 877-600-2253 or [email protected].

By AbleBridge, now a Crowe Horwath company.

Follow us on Twitter @AbleBridge

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Released: System Center Management Pack for SQL Server, Replication, AS, RS, Dashboards (6.7.2.0)

We are happy to announce that Management Packs to monitor SQL Server 2016 product family and updates to existing Management Packs have been released! Only the English versions are available at this time. Localized Management Packs will be made available later this summer.

Downloads available:

Microsoft System Center Management Pack for SQL Server 2016

Microsoft System Center Management Pack for SQL Server 2016 Replication

Microsoft System Center Management Pack for SQL Server 2016 Analysis Services

Microsoft System Center Management Pack for SQL Server 2016 Reporting Services (Native Mode)

Microsoft System Center Management Pack for SQL Server (2005-2012)

Microsoft System Center Management Pack for SQL Server 2014

Microsoft System Center Management Pack for SQL Server 2008 Replication

Microsoft System Center Management Pack for SQL Server 2012 Replication

Microsoft System Center Management Pack for SQL Server 2014 Replication

Microsoft System Center Management Pack for SQL Server Dashboards

Please see below for the new features and improvements. Most of them are based on your feedback. Some highlights:

  • Much improved dashboard performance
  • Long asked for support for SQL Express instances
  • Support for TLS 1.2 in connection logic
  • Improved behavior around Always On scenarios

More detailed information can be found in guides that can be downloaded from the links above.

New SQL Server Dashboards MP Features and Fixes

  • Improved Dashboards performance
  • Added a feature to support Virtual Groups (groups defined by classes, not by real group instance). This will help users with partial access to use our predefined dashboards.
  • Added a feature to Bulk Add tiles from the class definition.
  • Added a feature to ignore some states while calculating the worst state for the Datacenter View State Tile; added a feature to set this ignorance up for each group
  • Added a feature to show/hide Instance path in the list on the Instance view
  • Added instance path to the Instance Details
  • Implemented deferred loading of the instance tiles to make the instance view operation faster
  • Implemented a new format for Dashboards configuration providing a smaller size and a single binding
  • Implemented a converter from old to new format providing preservation of user changes
  • Improved error reporting
  • Improved performance of initial load process
  • Improved data sources performance
  • Improved performance of instance selection (made it asynchronous)
  • Improved performance of Datacenter and Instance View Tiles, loading and loaded animations
  • Fixed animation issues and minor visual glitches (positioning, size of elements, fonts, main loading animation)
  • Updated Summary dashboard
  • “Known issues and Troubleshooting” section of the guide is updated

New SQL Server 2005-2012 MP Features and Fixes

  • Added rules for alerting when an Availability Replica changed its role and/or a Database Replica changed its role
  • Created a group for WOW64 SQL Server instances and disabled launching of some workflows for these instances
  • Added MP version line into MP events generated by the scripts
  • Fixed the display strings and Knowledge Base articles
  • Fixed issue: some scripts were not returning data when one of the few installed instances was stopped
  • Fixed issue: SPN configuration monitor used stale data
  • Fixed issue: mirroring monitoring scripts were failing when the instance was stopped
  • Fixed Always On Database replica discovery incorrect behavior; fixed Always On policies discovery and monitoring
  • Fixed Database policies discovery and monitoring
  • Fixed and optimized CPU Usage monitoring scripts (the issue appeared when only one core was assigned)
  • Added support for more than 32 processors count in CPU Usage monitoring.
  • SQLPS module is now used for the tasks instead of deprecated SQLPS.EXE
  • Implemented FILESTREAM filegroup monitoring
  • Multiple Ports are now supported in SQL Server TCP/IP parameters
  • Fixed error occurring when no port is specified in SQL Server TCP/IP parameters
  • Fixed filegroup read-only state discovery
  • Fixed RunAs profiles mapping for some workflows
  • Implemented support for TLS 1.2 in connection logic
  • Implemented support for different client drivers in connection logic
  • Updated connection logic error logging
  • Added RunAs profiles for mirroring monitors, fixed mirroring discovery issues
  • Fixed issue: CPU usage monitor ignored SQL server limitations on CPU core count
  • Fixed display strings and Knowledge Base articles
  • Fixed error reporting in the scripts
  • Fixed intermittent “Cannot login to database” alert with some rules
  • Added support for SQL Express Instances
  • Updated Knowledge Base articles
  • Microsoft SQL Server 2012 x86 on Windows 2008 R2: fixed the issue when DB file groups cannot be discovered
  • Win10 support: fixed “Cannot bind argument to parameter ‘Path’ because it is an empty string.” issue
  • Fixed issue when SQL Configuration Manager starts snap-in of wrong version
  • Fixed invalid Always On non-readable replica detection

New SQL Server 2014-2016 MP Features and Fixes 

  • Added rules for alerting when an Availability Replica changed its role and/or a Database Replica changed its role
  • Added MP version line into MP’s events generated by the scripts
  • Fixed issue: some scripts were not returning data when one of the few installed instances was stopped
  • Fixed issue: SPN configuration monitor used stale data
  • Fixed: mirroring monitoring scripts were failing when the instance was stopped
  • Fixed Smart Admin policies monitoring
  • Fixed Always On Database replica discovery incorrect behavior; fixed Always On policies discovery and monitoring
  • Fixed Database policies discovery and monitoring
  • Fixed and optimized CPU Usage monitoring scripts (the issue appeared when only one core was assigned)
  • Added support for more than 32 processors count in CPU Usage monitoring.
  • SQLPS module is now used for the tasks instead of deprecated SQLPS.EXE
  • Implemented FILESTREAM filegroup monitoring
  • FILESTREAM is now supported on the summary dashboard
  • Multiple Ports are now supported in SQL Server TCP/IP parameters
  • Fixed error occurring when no port is specified in SQL Server TCP/IP parameters
  • Fixed filegroup read-only state discovery
  • Fixed RunAs profiles mapping for some workflows
  • Implemented support for TLS 1.2 in connection logic
  • Implemented support for different client drivers in connection logic
  • Updated connection logic error logging
  • Updated SMO usage in Always On workflows to support the new connection logic
  • Fixed issue: CPU usage monitor ignored SQL server limitations on CPU core count
  • Fixed display strings and Knowledge Base articles
  • Fixed error reporting in the scripts
  • Fixed intermittent “Cannot login to database” alert with some rules
  • Fixed display string for AgentsGroup.Discovery
  • Added support of SQL Server Express Instances
  • Always On issue: Events “967” are no longer fired for File Group and Files discoveries when server has a non-readable DB
  • DB Discovery issue fixed: masterDB is to be used if the target is inaccessible
  • DBSize issue: filter < 0 values in provider, return data for fileSize
  • Win10 support: fixed “Cannot bind argument to parameter ‘Path’ because it is an empty string.” issue
  • Agent Job Discovery is now disabled by default
  • Fixed issue when SQL Configuration Manager starts snap-in of wrong version
  • Fixed invalid Always On non-readable replica detection
  • Updated the visualization library
  • Updated summary dashboards

New SQL Server 2014 MP Features and Fixes 

  • Created a group for WOW64 SQL Server instances and disabled launching of some workflows for these instances
  • Changed implementation of Memory-Optimized Data free space calculation
  • Added Memory-Optimized Data Stale Checkpoint File Pairs Ratio Monitor

New SQL Server 2016 MP Features and Fixes

  • Changed EventID for MP events generated by the scripts (became 4202 for the Always On scripts and 4211 for the others)
  • Disabled Memory-Optimized Data workflows for SQL Server 2016 Express
  • Added new performance rules for Always On Log Apply Pending/Ready Queue counters
  • Added support for new SQL Server 2016 Memory-Optimized Data implementation
  • Run As profiles are now presented in GPMP library and ready to become generic profiles for all SQL Server MPs starting with 2016
  • Updated Availability Group Automatic Failover monitor
  • Added rules to collect new Always On performance counters
  • Upgraded the used PowerShell version to 3+, since SQL Server 2016 uses .Net 4 Runtime

New Replication 2008-2016 MP Features and Fixes 

  • Fixed percentage threshold comparison of deactivated subscriptions workflow in Distributor
  • Added support for SQL Express edition
  • Added timeout support for .Net modules
  • Reviewed threading implementation
  • Supported case-sensitive collation on DBEngine instance
  • Updated Low-Privilege Environments configuration
  • Updated Known Issues and Troubleshooting section of the guide
  • Updated dashboards to support SQL Server 2016 Replication objects
  • Decreased database timeout value for some workflows to match new connection logic
  • Fixed issue: Distributor Discovery could fail for Replication
  • Fixed error logging, added more details
  • Fixed “Availability of the Distribution database” monitor issue: added missing overridable parameter
  • Fixed replication monitoring issue: compatibility with SQL 2005 as a part of Replication
  • Fixed Publisher Discovery issue: unable to cast object of type ‘System.DBNull’ to type ‘System.String’
  • Fixed issue: SQL Server Event Log Collection Target was not discovered Associate due to invalid path in DataSource
  • Fixed issue: an INSERT EXEC statement cannot be nested
  • Fixed Replication Agent State monitor type cookdown issue
  • Fixed issue: failing replacement warning in “One or more of the Replication Agents are retrying on the Distributor” monitor
  • Assigned SDK profile to the Replication Database Health Discovery
  • Fixed upgradeability
  • Fixed Knowledge Base articles and display strings
  • Fixed “Invalid length parameter passed to the LEFT or SUBSTRING function” error after deleting last replication objects
  • Fixed “SQL Server blocked access to Agent XP’s procedure”
  • Updated the visualization library

New Analysis Services 2016 MP Features and Fixes 

  • Updated references and removed deprecated elements to support 6.6.4.0+ visualization library
  • Fixed bug when SSAS Monitoring Pack could not collect OS performance counters with localized names
  • Updated discoveries to throw errors in case of some problems detected during the discovery
  • Fixed module error collection on cluster instances to reduce the noise
  • Changed defaults for CPU Usage monitor, added sampling to Memory Usage on the server monitor
  • Reduced inner complexity of modules
  • Fixed the discoveries; now the last items can be undiscovered
  • Simplified the dashboard to make it quicker and more informative
  • Reviewed and updated the Knowledge Bases
  • Added timeout support for every non-native workflow
  • Fixed Blocking Session Monitor – in some situations it could calculate blocking sessions incorrectly
  • Win10 support: fixed OS version detection issue
  • Fixed CPU usage alert description
  • “Known Issues and Troubleshooting” section of the guide is updated
  • Updated the visualization library
  • Run As profiles are now presented in GPMP library and ready to become generic profiles for all SQL Server MPs starting with 2016

New Reporting Services 2016 MP Features and Fixes  

  • Fixed issue: Microsoft System Center Management Pack for SQL Server Reporting Services doesn’t discover SSRS instance when the instance name starts from some certain symbols (0-9, A-F)
  • Instance configuration monitor is introduced
  • Implemented a better logging system
  • Improved the Report Manager availability monitor: now it parses human readable message to get the real status of the Report Manager
  • Improved the Report Manager and Web Service availability monitors: now the user can treat some status codes as healthy via the override.
  • Fixed the discoveries, now the last items can be undiscovered
  • Added timeout support for every non-native workflow
  • Simplified the dashboard to make it quicker and more informative
  • Reviewed and updated the Knowledge Base articles
  • Improved Run As mappings
  • Updated the discoveries to throw errors in case of some problems detected during the discovery
  • Updated the references and removed deprecated elements to support 6.6.4.0+ visualization library
  • Changed the performance rules write actions accounts to “Default Action account”
  • “Known Issues and Release Notes” section of the guide is updated
  • Fixed “Memory consumed by other processes (%)” rule having no Run As profile for DS; added SQL MP default Run As to the data source
  • Fixed “Failing replacement: $ Data/Context/Property[@Name='<MonitorName>’]$ ” issue in OM log
  • Updated the visualization library
  • Run As profiles are now presented in GPMP library and ready to become generic profiles for all SQL Server MPs starting with 2016

We are looking forward to hearing your feedback.

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SQL Server Release Services

Google-backed transpacific internet cable from Japan to Oregon begins service on June 30

A new undersea cable designed to deliver 60 terabits-per-second (Tbps) of bandwidth across the Pacific Ocean is scheduled to begin service after almost two years in the works.

A consortium of companies consisting of Google, China Mobile International, China Telecom Global, Global Transit, KDDI, and Singtel back in August 2014 unveiled their plans to create a 9,000km transpacific submarine cable system spanning from Japan in the east to Oregon on the west coast of the U.S. There are three landing points — two in Japan (Chiba and Mie prefectures) and one in Oregon.

transpacific cable Google backed transpacific internet cable from Japan to Oregon begins service on June 30

Above: Trans-Pacific FASTER cable

The work and end-to-end testing has been completed, and service will begin tomorrow (June 30).

The cable system, which goes by the name of ‘Faster,’ is touted as the “first transpacific submarine cable system designed from day one to support digital coherent transmission technology.” It uses low-loss fiber and the latest digital signal processor to deliver its promised 60Tbps bandwidth.

“From the very beginning of the project, we repeatedly said to each other, ‘faster, Faster and FASTER,’ and at one point it became the project name — today it becomes a reality,” said Hiromitsu Todokoro, chairman of the Faster management committee, in a press release. “This is the outcome of six members’ collaborative contribution and expertise, together with NEC’s support.”

Given that the cable hooks into the U.S. West Coast, this introduces the possibility of super-fast connectivity for many major conurbations, including San Francisco, Los Angeles, Seattle, and Portland. And, of course, it also opens up major Japanese cities and other locations across the broader region.

“This epoch-making cable will not only bring benefits to the United States and Japan, but to the entire Asia-Pacific region,” said Kenichi Yoneyama, project manager for Faster at NEC’s submarine network division.

Cable guys

This isn’t the first investment Google has made in undersea cabling — it previously invested in another transpacific system, called Unity, that was completed in 2010, in addition to the pan-Asia SJC system that went operational in 2013.

Other tech companies have invested in undersea internet infrastructure, too — just last month, Microsoft, Facebook, and Telefonica subsidiary Telxius announced plans to build a new submarine cable across the Atlantic Ocean, with endpoints in Virginia Beach, Virginia and Bilbao, Spain.

Ultimately, companies that rely on their customers being connected are pushing to ensure that those customers can get online with minimal friction — and this effort extends far beyond submarine cables. Last year, Google confirmed plans to become an MVNO, a service that later materialized as Project Fi, which opened to anyone in the U.S. a few months back.

Elsewhere, Google has also been working on its own superfast Fiber broadband service, which has been rolling out gradually across the U.S.. The company has also been testing balloon-based internet through Project Loon as part of an effort to get remote areas of the world online.

AI. Messaging. Bots. Arm yourself for the next paradigm shift at MobileBeat 2016. July 12-13 at The Village in San Francisco. Reserve your place here.

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Why Video Is the Future of Content Marketing

Why Video Is the Future of Content Marketing FI Why Video Is the Future of Content Marketing

Are you using video in your content marketing efforts? If so, you’ve got plenty of company. Seventy-nine percent of B2B marketers say they’re using this tactic – and for good reason. Video leverages the power of sound, vision, and storytelling to bring your products and services to vivid life.

While it’s true that marketers understand why they should use this tactic, it’s also true that not all marketers using video are experiencing excellent results. In fact, for many, the results are falling flat. Albert Einstein famously said, “Logic will get you from A to Z; imagination will get you everywhere.”

If video is the future of content marketing (and I’m arguing that it is), how can B2B marketers more successfully unleash its power to more effectively connect and engage with customers?

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Visualize your Prevedere data with Power BI

Prevedere uses the latest in cloud computing and predictive analytics to make it easy to determine your company’s future performance. With the Prevedere content pack for Power BI, you can visualize and explore your predictive results. This out-of-the-box solution includes information such as financial forecasts, top growth markets, and global economic, industry specific, and weather data that’s relevant to your business. The interactive reports allow you to easily explore the key external factors that impact your business in ways key decision makers can and want to consume.

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This post will explain how the Power BI content pack can help you analyze your Prevedere data. For additional details on how to get started, please see the Prevedere content pack for Power BI help page.

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Connect to the content pack with your Prevedere credentials or the sample ones provided.  Once the connection is complete, Power BI will automatically create an out-of-the-box dashboard, report, and dataset.

Selecting the dashboard shows an overview of the insights included in the content pack. Hover over the visualizations for more details, or select Focus mode to expand the visual into a full-screen view. You can select any of the tiles to drill into the multiple pages of reports behind the dashboard, such as selecting the Business Performance Forecasts tile to view the Forecast Model report.

60f794e6 d63c 41a2 a41a 960328db9cb9 Visualize your Prevedere data with Power BI

Use the slicer on the right hand side to focus the page to a particular model. You can also switch to Edit mode to customize reports by changing or adding visuals. All of the tables and fields available in the content pack are listed in the Fields pane, and selecting any visual will show the fields used for that metric.

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From any of the reports you can pin the visuals or tiles to the dashboard by hovering over them and selecting the pin icon. You can customize existing dashboards by pinning content from multiple reports all onto a single view.

The dashboard and reports continue to update daily using a default scheduled refresh that you can configure on the dataset. The Prevedere content pack for Power BI offers an overview of important insights, allowing you to explore your predictive results even further.

We’re always interested in hearing your feedback! Please contact us at http://support.powerbi.com to let the team know about your experience and if there’s anything we can do better. We look forward to your feedback!
•    Try Power BI
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•    Visit the Power BI Community

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Microsoft Dynamics CRM in the Public Sector: Helping Government Help Its People

Most people think of CRM in business terms: Lead tracking, contact dates, and similar sales-oriented functions. But CRM has been successfully applied in non-business roles in ways that may surprise you. For instance, the rich features found in the latest CRM software makes it an ideal candidate to handle many of the tasks performed by government.

For example, case workers can leverage the customer tracking tools to manage treatment plans and coordinate with internal and external organizations to better serve their clients. In fact, CRM can help any organization track or manage just about anything, including customers, cases, permits, licenses, tax records, patients, and much more.

CRM can be used to:

  • Streamline organizational processes.
  • Glean valuable insights through business intelligence.
  • Increase collaboration through instant messaging, voice and video conferencing, and social communication.
  • Enable staff to be more proactive toward their clients and constituents.
  • Provide more visibility and accountability for senior officials.

AKA Green Beacon has leveraged the flexibility of Microsoft Dynamics CRM for public sector agencies at the local, state, and federal levels.

How the Veterans Administration Uses CRM for Case Management

Veterans and their families rely on the U.S. Veterans Administration to make sure they receive needed benefits, education, and other services. VA case managers from six non-clinical programs were working with more than 100,000 seriously ill or injured veterans on health- and benefit-related issues. There was no centralized database for case management, and coordination between the case managers was virtually impossible.

AKA Green Beacon’s Health and Human Services Case Management Solution, built on Microsoft Dynamics CRM, provided a single interface that integrated all the information and automated the processes, allowing case managers to see all the data – regardless of program – related to each veteran. That solution now supports over 1,500 case managers and other users serve our veterans.

CRM Across the Public Sector: Citizens’ Service (311) and Grants Management

CRM can be used in other areas as well. Citizens’ 311 Service, built on Microsoft Dynamics CRM, helps governments respond quickly to citizen requests and inquiries, and more. Citizen’s 311 Service is used by Fairfax County’s Board of Supervisors to inform its citizens, gather valuable feedback, and build a stronger bond with its citizens.

Another vital area in the public sector is grants management. Enterprise Grants Management, also built on Microsoft Dynamics CRM, offers agencies complete control over the grant management process, including process automation, customized workflows, and increased transparency. The U.S. Department of Health and Human Services’ Administration for Children & Families uses Green Beacon’s Grants Management Solution to work with over 30 organizations participating in the program to help people find jobs.

VA Case Study Image 300 1 1 150x150 Microsoft Dynamics CRM in the Public Sector: Helping Government Help Its PeopleTo find out more about how CRM can be used to help your organization, read the Department of Veterans Affairs case study and see how that organization realized significant cost savings while improving customer service.

byAKA Green Beacon

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