Category Archives: NetSuite

Lead, Transform, Operate: A Three-Step Imperative for the Modern CFO

websitelogo Lead, Transform, Operate: A Three Step Imperative for the Modern CFO

Posted by Tom Kelly, Senior Director of Product Marketing

CFOs today face several ever-evolving challenges. Digital disruption continues to change the way business gets done everywhere from self-driving cars to closing the books. Additionally, businesses embracing hybrid business models that are bridging the internet-brick and mortar gap need to experiment and innovate without spending significant amounts of capital and resources. Meanwhile, globalization demands that companies comply with local laws and accounting requirements while simultaneously managing operations in each country. And, as if all of this is not enough, regulatory burdens continue to grow and the CFO still needs to hit the quarterly numbers.

In order to be successful in this ever changing, chaotic business environment it is essential that a CFO:

  • Lead by Focusing Resources on What Matters Most
  • Transform Proactively and Reactively
  • Operate the Finance Function Effectively and Efficiently

Lead by Focusing Resources on What Matters Most

No one is better positioned to help the organization concentrate on priorities. It is the CFO that leads the planning process, establishing the goals and how funds will be invested each year. Business acumen and expertise are important skills for a CFO to be able to focus the organization on key deliverables, but just as importantly the CFO needs a scalable infrastructure that can provide a single source of truth and actionable business intelligence. Combining business acumen and expertise with NetSuite’s unified data model, the CFO can deliver on actionable business intelligence across the entire enterprise by putting real-time data in the hands of the decision makers, on any device, at any time.

If the new model is successful, and the business grows continuously, the CFO needs to be wary of interrupting business momentum when the need to scale demands a new system and infrastructure. That’s where cloud platforms can future proof the business to scale, adapt and evolve. More importantly, multi-tenant cloud platforms ensure that customizations are carried forward and innovation is always current.

Transform Proactively and Reactively

The best way a CFO can make sure that the organization thrives is to put in place a flexible infrastructure that can react to an ever-changing environment. Today’s CFOs need a platform that does not compromise between scalability and control. As competitors innovate offering new products and/or services and new business models arise CFOs will need not only the functionality to deal with emerging challenges such as recurring billing but also a flexible platform to test and trial on newly emerging business models. In retail for example, businesses need a platform to test and configure a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, or in a bricks and mortar store.

As business goes global, the CFO has to facilitate the transformation of multi-currency, multi-lingual, multi-book and different statutory requirements with efficiency. Failure to do so can result in degrading a company’s operational consistency, controls and visibility into foreign operations. Companies that have very large, rigid headquarters systems that cannot be quickly deployed forgoes the effort and the result is less visibility, less operational consistency and control. In these situations, the goal of maintaining one version of the truth is unobtainable.

Operate the Finance Function Effectively and Efficiently

While leading and transforming, the CFO has another thing to do – run the finance function in an effective an efficient manner. In some cases, this can be more demanding than anything else a CFO does, but it must be done, and done very well. With the ever-increasing amount of regulations, tax laws that are local, state, national and international, maintaining strong internal controls and corporate governance, and reporting information that is accurate, actionable and readily available can be enough of a challenge by themselves. Embracing the right software platform can make managing this menagerie simple.

Today’s CFOs should look at software companies that have considerable experience with organizations across industries, that can use that experience to ensure that best practices for things like corporate governance and controls are baked into the standard offerings. It is also important to get the information into the hands of decision makers in a timely and accurate manner. The standard approach of generating reports is (often through Excel spreadsheets) is no longer sufficient. CFOs need a system that puts actionable business intelligence and alerts in the hands of decision makers in real-time via mobile devices.

Are You an Old Version CFO?

Gone are the days of the Bean Counter! New regulations, new business models, the advent of big data, and exponential technology improvements requires that the CFO handle broader responsibilities beyond effectively and efficiently operating the finance function. Financial acumen is a must for today’s CFOs, but they must also possess strategic skills to help transform the organization and be able to have operational insight to lead. Using the old heavy rigid ERP offerings will not provide the tools to be nimble and break out of the “Old CFO’ mold.

Learn more about how NetSuite makes a CFO’s job easier, more strategic.

Posted on Thu, July 20, 2017
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Nonprofits, Increasingly Eliminating the Pain and Cost of Grant Accounting

websitelogo Nonprofits, Increasingly Eliminating the Pain and Cost of Grant Accounting

Posted by Maggie Tallman, Whole Offering Product Manager, Nonprofits

Most nonprofits depend heavily on grants from philanthropic foundations, corporations, government agencies and high-net-worth individuals. Accounting for how those grants are spent, however, is one of the biggest financial administration pain points facing these organizations.

Nonprofit accounting teams exhaust untold hours on painstaking spreadsheet labor to tie grants to donor-specified requirements with specific time and use restrictions. The result can be high administrative costs that divert limited resources from a nonprofit’s core mission. It can mean delays and manual errors in reporting back to donors, and in filing IRS 990 disclosures.

Ultimately, that can affect financial and accountability metrics on Charity Navigator and similar websites, frequently used by prospective donors to assess a nonprofit’s worthiness of funding. The nonprofit risks a vicious cycle of high costs, diminished trust and transparency, and declining grant revenue.

This week at the InsideNGO Annual Conference in Washington, D.C., NetSuite is showcasing powerful new capabilities that transform how nonprofits handle grant accounting. Simply put, NetSuite is making it dramatically easier for nonprofits to track how, when and where a grant is spent on any given project, down to the line-item transactional level.

This helps nonprofits better manage complex revenue streams from multiple sources, and meet strict compliance, reporting and donor requirements.

New grant accounting capabilities are a focal point of SuiteSuccess for nonprofits, a unified industry cloud solution that combines industry leading practices developed in 1,000+ NetSuite implementations at nonprofits, a new customer engagement model and business optimization methods. Out of the box, SuiteSuccess includes more than 250 industry-specific reports for better operations and decision-making right from the start.

In addition, a new capability called SuiteKey enables easy setup of segment combination codes to automate data entry of transactions against a particular grant, elevating efficiency and visibility into a grant’s lifecycle. Other grant accounting highlights include:

  • Grant records in NetSuite include all relevant terms, conditions and milestones so that vital information is in a single place.
  • Projects linking back to grant records allow for automated time and expense tracking for billable and nonbillable transactions.
  • Dashboards provide drill-down reporting into all transactions related to a grant record, including journal entries, vendor bills and expense reports.

SuiteSuccess for nonprofits embodies NetSuite’s long track record of leading practices and best-in-class functionality into a unified solution, with new grant accounting capabilities among the innovations that equip nonprofits to eliminate needless manual work and focus on excellence in achieving their core missions.

If you’re at InsideNGO, please stop by booth #44 to explore how these and other NetSuite capabilities can dramatically improve your financial and operational efficiency.

To learn more, our SuiteSuccess for nonprofits video series offers an overview of the solution and a deep dive into specific capabilities.

Posted on Fri, July 21, 2017
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As Craft Beer Industry Explodes, White Labs Goes Global with NetSuite OneWorld

Posted by Barney Beal, Content Director

White%20Labs As Craft Beer Industry Explodes, White Labs Goes Global with NetSuite OneWorld

Small and independent craft beer brewers grew eight percent in 2016 and now account for 99 percent of the 5,005 breweries in the country, according to the Brewers Association, a nonprofit trade association dedicated to the segment. Meanwhile, there are now 1.2 million homebrewers in the US.

That’s good news in a lot of ways for White Labs, a company full of “die-hard science and beer geeks,” according to Kathryn Small, Special Project Manager, for the San Diego-based company. Not only are the employees big craft beer fans, they also sell roughly 200 different strains of liquid yeast, preferred by the craft beer and homebrew market for its superior taste. The growth in the industry has led to growth in demand and White Labs is taking its products around the globe.

Founded 22 years ago by a Ph.D. candidate who created a liquid yeast for his friends that homebrewed their own beer, White Labs took off as word got out liquid yeast tasted better and the market expanded rapidly. It now operates tasting rooms to show off the capabilities of its liquid yeast at its headquarters in San Diego and sales office in Boulder, Colo., with a distribution center in Hong Kong, a separate lab in Davis, Calif. and European headquarters in Copenhagen. Just recently, it opened an Eastern U.S. headquarters in Ashville, N.C. with production facilities, tasting room and a boutique restaurant.

Yet, despite all the success, something was still capping the company’s growth. Its back-end financial and inventory management software. White Labs was running Goldmine for CRM, BusinessWorks for accounting and homegrown systems for manufacturing operations and ecommerce, limiting visibility into the organization and creating many inefficient processes. In fact, the Excel-based processes used to forecast production of the approximately 200 yeast strains were so cumbersome it made it difficult to keep someone in that role.

After evaluating and InfusionSoft for CRM, White Labs elected to turn to NetSuite OneWorld instead, choosing a single platform for financial, customer and inventory data that could scale with the business. Better yet, NetSuite OneWorld can manage multi-currency transactions for the Hong Kong dollar, Euro and Danish Kroner, plus support for more than 190 others as White Labs expands.

One immediate benefit was the streamlined reporting. Reports that once relied on assembling data from three different systems, became far easier.

“My experience with past CRM systems is the reporting tools are hard to use and time consuming,” Small said. “With NetSuite I get the report I need every day. The thought process is golden. It’s awesome to have that.”

That transparency into the business allowed White Labs to take a long look at its existing processes and find efficiencies.

For example, there are 90 400-liter containers of yeast growing in the “clean room.” With the NetSuite advanced manufacturing module, the company built a forecasting tool to identify when the different yeast strains should be taken into production along with timelines. Additionally, mobile inventory management from NetSuite partner RF-SMART has been integrated with financial and production data streamlines manufacturing and planning, identifying bin locations.

In fact, White Labs has changed the way it propagates and delivers yeast to “PurePitch® packaging,” to ensure the yeast remains pure.

“With PurePitch®, the yeast are packaged inside the same container it’s grown in.” Small said.

Learn More

For more on how NetSuite is helping food and beverage manufacturers, download the whitepaper.

Posted on Wed, July 19, 2017
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Online Home Improvement Distributor Builds its Foundation for Success

Posted by Maggie Miller, Senior Commerce Content Manager

DIY Online Home Improvement Distributor Builds its Foundation for Success

When online retailer DIY Home Center was getting started, cloud software was in its infancy. Like many other companies, it was using QuickBooks for accounting and had built its own ecommerce site and product information system (PIM).

By 2015, DIY Home Center was running on about six disparate systems that weren’t easily connecting — causing manual work across the company. The business was seeing double-digit year over year growth after it launched, but employees were spending more and more time managing the tools to run the business instead of focusing on innovating the business.

President Michael Anderson knew that something needed to change to sustain the growth and improve the customer experience.

“We had a lightbulb moment when we realized we could have everything on one unified suite without the hairball of disconnected systems to manage,” said Anderson.

DIY Home Center first focused on getting its technology foundation in place. It went live on NetSuite to power its back-end applications, including inventory and order management, CRM and ERP. By consolidating fragmented data into a single source of customer, order and product information, the company is able to make informed business decisions and provide relevant customer experiences.

Selling decking products and outdoor furniture means summer months are especially busy for DIY Home Center. With the scalability and adaptability of a cloud platform, the company can keep pace with spikes in business. Moving to the cloud has also saved on IT costs and removed the hassles of having to manage systems and software.

Innovating the Customer Experience 

DIY Home Center brought in NetSuite Commerce Agency Partner, Intente, to design a modern and engaging ecommerce site for its B2B and B2C customers. Prior to the new site, the company only supported a desktop experience. Now with a mobile-optimized site, mobile devices account for 50 percent of traffic.

To further enrich the online experience and drive engagement, DIY Home Center showcases a wealth of educational product content and how to tips on its product pages, ranging from videos, blogs and tutorials.

“We want to be the go-to source for information when our customers have questions,” said Anderson.

To support its B2B buyers ecommerce site, DIY Home Center developed a Preferred Builder Program. Builders get the same rich online experience that individual shoppers get, but in addition, receive product discounts and enhanced account management capabilities to view invoices, make payments, review past orders and easily reorder products. With these account management activities now online, the company sales reps can focus on offering value-add services to their accounts and building brand loyalty.

The new SuiteCommerce Advanced website has led to the following results:

  • 6 percent increase in average order value.
  • 16 percent increase in conversion rates.
  • 15 percent increase in average time spent on site.

Operational Efficiencies to Scale the Business

Another benefit DIY Home Center experienced with the NetSuite solution is optimizing its order management and gaining real-time inventory insight. Before, sales reps used to spend four hours a week processing orders. With a single, centralized system to manage orders from all channels, the process now takes less than 30 minutes.

Drop ship and special orders are easily processed with just-in-time ordering to route purchase orders directly to the supplier, cutting down the need to stock everything in the warehouse and being able to better meet customer demand.

Selling on marketplaces has also become lot easier. With a single source of product content from NetSuite, DIY Home Center can use this content to consistently and accurately publish on Amazon, eBay and, saving time and effort of maintaining separate sets of product information for different sales channels.

“NetSuite is the heartbeat of our company,” said Anderson. “Everything starts and ends with it. If we’re looking to add another system our first requirement is that it must connect with NetSuite.”

Posted on Thu, July 13, 2017
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New Zealand-based Sports Apparel Specialist Goes Global with NetSuite

websitelogo New Zealand based Sports Apparel Specialist Goes Global with NetSuite

Posted by Barney Beal, Content Director

As a New Zealand-based company, operating as global business from the beginning, Mons Royale was not only taking on well established companies in the sports apparel market when it began its journey, but with some significant challenges to overcome. Yet, spurred by the loyalty among outdoor adventurers to the company’s high quality and stylish merino wool clothing, Mons Royale quickly outgrew its initial software systems. It turned to NetSuite for a unified system across financials, inventory, ecommerce and marketing to expand its global brand.

Watch the video for the Mons Royale story:

Learn more about how NetSuite is working with sports apparel retailers.

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Three Tips for Enabling a Strategic PSA and CRM Integration

Posted by Charles O’Brien, Senior Solutions Consultant, Oracle NetSuite Global Business Unit

charles%20o%20brien Three Tips for Enabling a Strategic PSA and CRM IntegrationPicture this: a sales representative for a software company is attempting to close a large deal, and is in close competition with a major competitor. With licensing costs and functionality tightly locked on the battle card, the rep needs every advantage in winning the potential customer.

In the final sales call, he sits down at the table with decision-makers, pulls out his mobile device and sees the dashboard showing exactly what resources his services organization can commit, as well as the timeline in which they can deliver on the project. Predictable access to resources, down to the talent needed for tricky customizations and development, and firm timelines impress the customer and secure the deal.

Integration between the CRM system and PSA system is becoming table stakes in service-driven businesses, or really for any company that aims to become more customer-centric. But while the technology is mature, many organizations are still trying to figure out how to get consumable information out of the integration. Many are finding that they have plenty of data, but lack insight.

What separates the leaders from the pack is how they leverage data to revolutionize their go-to-market strategies and drive customer-centric engagements. Here are some of the top criteria to consider when integrating CRM and PSA tools.

Determine the right threshold for alerting the services organization to opportunities

Standard functionality in a PSA and CRM integration can automatically alert the professional services organization about opportunities coming through the pipeline to ensure proper resources are on tap. But determining that trigger point – whether it be the percentage probability of close or how far the lead is through the pipeline — is one of the most challenging aspects of a PSA and CRM integration.

Many customers push opportunities through PSA software at an early stage, so the services team has visibility to build out a team and can forecast revenue. But bringing in an opportunity too early can cause a lot of undue work. I recently worked with a customer who brought through each opportunity when it was at 30 percent probability of closing – basically, as soon it became a qualified lead. With so many opportunities in the system, many of them not actionable, the business found itself doing manual work outside of the system in order to get reliable numbers.

Finding that magic number is unique to each organization, but for most businesses, bumping that threshold to the 60-70 percent zone is more reasonable. With the right balance, organizations can leverage the integration to more accurately plan staffing needs, manage current schedules and reduce project start-up time. And they can identify trends in staffing required to drive successful client outcomes, to develop best practices for future engagements.

Provide relevant information to the sales team

Leading companies leverage a strong PSA and CRM integration not only to enable better project-planning, but to give the sales team end-to-end visibility at a high level into projects they have a stake in – to see progress, as well as track status and customer satisfaction levels.

For most sales teams, lending easy, quick access to high-level information will likely be sufficient, so they can see if the scope of the project is lining up with actual deliverables, and get a sense of whether the client’s expectations and deadlines were met.

For some companies with a strong sales culture (say, if compensation is tied to project success, not just the initial sale), a robust PSA and CRM integration will be able to lend more granular information. Sales teams can get a better understanding of project costs, optimize pricing to meet margin requirements and manage client needs. Overall, they can ensure that this project paves the way for a long-term partnership with the customer.

Leverage data for business-differentiating services 

The most strategic PSA and CRM integrations don’t stop at enabling better project staffing or giving sales visibility into projects. The best platforms are a springboard to customer-centric engagements, providing the insight needed to develop and deliver services that competitors can’t match.

For instance, as recruiting and keeping talented people continues to be a major challenge, companies can gain insight into how individual staff members and even consultants are performing to optimize engagements, taking a “Moneyball’ approach to staffing projects that considers both skills and performance history to deliver on timelines, and incentivize the top players. End-to-end visibility across sales and project management processes also allows organizations to determine total spend across the sales and project cycles. Being able to mine both CRM and PSA data holistically allows companies to look at customer profitability, to better target key resources.

A single view of project and customer data positions your business for the next level of integration – tying in financial processes that will help condense billing cycles and even speed month end close.

With a robust PSA and CRM integration that gives your business access to the right types of data, you can streamline your entire services cycle and out-innovate competitors not only with products, but the way you carry out customer engagements.

Ready to take the next step? Set up a demo and value assessment of your services organization today.

Posted on Mon, July 10, 2017
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Amazon-Whole Foods Presents Risk, Opportunity for Small Retailers

Posted by Branden Jenkins, General Manager of Retail, Oracle NetSuite Global Business Unit

GettyImages 170998561 Amazon Whole Foods Presents Risk, Opportunity for Small RetailersThe recent news that Amazon is purchasing Whole Foods for just under $ 14 billion has brought with it nearly 14 billion takes.

For example, it’s not about stores it’s about data, Amazon is “not buying a retailer, it’s buying a customer” that will immediately bring its grocery efforts to scale or, from one mind reader, simply (and somewhat condescendingly) “it’s not what you think.” Indeed, one story in The Atlantic suggests it’s about the future of ecommerce, especially rich, urban consumers.

As that last story notes, the deal holds implications for “—as hyperbolic as this might sound—the future of shopping for just about anything.”

And for many retailers, whatever Amazon’s underlying reasoning and overarching strategy, this is the crux of the news. Amazon has pushed the need for true omnichannel experiences forward by years, if not a decade. The king of ecommerce has gone brick and mortar. For the second time in fact, if you count Amazon Books. Retailers that do not yet have both online and physical stores now need to start thinking about it and those that do, need to get serious, incorporating things like order management.

That might seem like a daunting task to overcome, especially for small to medium business (SMB) owners who question how to compete with the big box retailers of today. Yet, in reality, the emergence of modern cloud suites that unify commerce and ERP give SMBs a leg up against the competition. Not held back by significant sunken costs in aging infrastructure or the disruption that comes with replacing it, they can move quickly to the cloud. That lets them scale more quickly and to focus on effectively entering new markets and integrating emerging technologies (like IoT) into their businesses.

While Amazon still stands as a competitor (and for many SMBs, an important partner), my advice to these SMBs is the world is your oyster. You now have the opportunity to become leaders in retail innovation and compete against big box, enterprise-level retailers.

We can show you how to transform your retail enterprise with a cloud-based omnichannel commerce platform.

Posted on Wed, June 28, 2017
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Tech Sparks Transformation of Action Health

Posted by Ranga Bodla, Head of Industry Marketing, NetSuite

Cloud ERP leads to realignment, culture change for distributor

action%20health Tech Sparks Transformation of Action HealthFor more than 35 years and through two generations of ownership, family owned Action Bag Co. served two separate and very distinct markets: healthcare packaging, which accounted for 80 percent of the business, and retail gift supplies, which generated the remaining 20 percent.

Then, in 2014, a new generation of leadership joined the company—Sean Cwynar, grandson of founder Marie Gebbie and son of current CEO Nancy Cwynar, who took over as director of sales, and Phil Negri, who was brought in as CFO. The two Notre Dame MBAs quickly deduced two things: the healthcare portion of the business was growing steadily while the retail business was largely flat; and the healthcare market’s shift toward a more cost-conscious model to keep up with the growing needs of an aging population represented an opportunity.

In response to those two realizations, Action Bag Co. took two important steps. It found a strategic buyer for the retail gift supply business in order to concentrate on the more lucrative healthcare packaging business, and changed its name to Action Health to reflect that new focus; and while other companies in the market were recoiling from — and resisting — the shrinking margins hospitals, pharmacies and home health facilities demand, Action Health doubled down on a strategy to embrace that new low-margin reality. Its new mission: deliver savings to the supply chain.

To do that, management knew Action Health would have to deliver the most competitive price the business could reasonably support. That meant doing things more efficiently than any of its competitors, and technology would be a big part of the answer.

The company turned to NetSuite’s cloud-based ERP application, which has helped Action Health transform itself on three levels.

It has enabled the company to get out of the IT maintenance business so it could focus on its core competency and innovate in more forward-looking areas such as real-time access to business data; it has delivered cost reductions that have been passed directly on to the supply chain, as well as scalability that has the business performing at a higher level; and it has helped Action Health attract more and better talent, particularly from the Millennial generation, by not only providing engaging, user-friendly tools, but also making possible a more flexible work environment, with sales staff working remotely 60 percent of the time.

Still, a transformation is only as good as the business benefits it delivers, and Action Health has seen its bottom-line results swell as a result of its new strategic focus:

  • Sales have grown 18 percent in the past 12 months, a significant improvement over the company’s historical average of 2 percent;
  • Across-the-board efficiency gains have fueled a 40-percent gain in revenue per employee; and
  • Having a lean, scalable solution that stresses OpEx over CapEx has resulted in a 200 percent increase in operating income.

It’s clear that Action Health’s strategic decision to focus on its healthcare packaging business and modernize on NetSuite is helping the company make progress on its internal vision: to be No. 1 in every market the company serves.

Reaching such a lofty goal, particularly in a market that values low costs above all else, requires strong focus, maximum efficiency, and a talented workforce.

With a streamlined business, a modern and nimble technology platform, and an atmosphere that keeps employees challenged, Action Health has seamlessly begun to redefine the distribution of health care packaging, and the rest of the market will have no choice but to follow suit.

Take a look at Action Health’s business and hear about its NetSuite implementation in this video and case study.

Posted on Mon, July 3, 2017
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For InSource, Every NetSuite Upgrade is a Chance for Improved Efficiency

websitelogo For InSource, Every NetSuite Upgrade is a Chance for Improved Efficiency

Posted by Barney Beal, Content Director

Recently, Thomas Barczak, CIO of InSource Solutions, was teaching his 14-year-old daughter how to use Microsoft Office. For someone who had been using the software for 30 years, what he thought would be very straightforward wasn’t.

“I realized from an implementation standpoint I was missing it,” Barczak told a roomful of attendees at the recent SuiteWorld 2017 conference. “It’s an evolution, not a Big Bang event.”

The same can be said for working with NetSuite itself, Barczak suggested. That’s why his organization treats the twice annual NetSuite upgrades as an opportunity to learn and become more efficient.

InSource, a value added reseller for manufacturing companies, runs NetSuite for financials, Services Resource Planning (SRP), CRM and contract renewals for close to 4,000 customers.

“When we looked at NetSuite, we realized the one database is phenomenal, with a forward and backward view of clients,” Barczak said. “From the beginning we were focused on improving the operational efficiency of the business.”

And InSource has seen significant improvements in efficiency, including a 20 percent increase in operational efficiency and 35 percent improvement in deferred revenue management. Working with manufacturers, Barczak understandably has a laser focus on process efficiency and he shared that passion with the attendees in the room. He noted many process improvement projects fail to have the desired effect, citing the Wall Street Journal (Where Process Improvement Projects Go Wrong) and the Harvard Business Review (Why Good Projects Fail Anyway).

“The one we see the most is in the thousands of projects we see on plant floor. You see a temporary spike in performance and everyone celebrates,” he said. “Then the project team leaves and it starts to decay.”

To ensure that InSource’s use of NetSuite continues to be successful, Barczak and team go back and validate all of their major processes, and many of the minor ones, with each NetSuite upgrade. To help drive success, InSource identifies a NetSuite champion in each department who is not the department head.

“They act as a liaison between business and IT,” Barczak said. “When we show up as IT, people do things differently. It’s good to have someone on the ground for water cooler talk about [fear, uncertainty and doubt].”

The goal, Barczak said, is “to get off the roller coaster of disappointment” where things improve, are neglected and fall back either to an old way of doing things or a less efficient one.

“The upgrade cycle provides a cadence to do incremental upgrades in performance in your organization,” he said. “When you look at a project or NetSuite, most people get through the plan and prepare stage and then the design and deploy stage. Where we fail is operate and adopt and improve and sustain stage.”

For example, while there are scenarios that call for the use of spreadsheets, the reason an organization has an enterprise application like NetSuite is to do away with manual, siloed data. Examine every spreadsheet-based process, he suggested. Similarly, InSource has created Saved Searches around standard operating procedures for regularly occurring requirements. They then name those searches SOP6, SOP7, etc.

“SOP6 happens about 15 times a month,” Barczak said. “That used to be a help desk ticket, which took a few hours. Now it happens automatically.”

As NetSuite rolls out more and more functionality with every upgrade, there can at times be a sense of anxiety about the upcoming release, Barczak said. To mitigate that, InSource does user acceptance testing for all processes. For example, all 62 accounting processes get tested in about an hour and a half.

“If we find they made an in-flight adjustment to their process that hasn’t been accounted for we tag that and come back and revisit it,” Barczak said. “It looks like you’re trying to avoid risk with the upgrade but what you’re doing is creating a cadence with the upgrade cycle to communicate with your user community.”

Just a few weeks ago, Barczak and InSource’s NetSuite administrator noticed that users were looking for the same three pieces of information on every contract they process. InSource does 1,400 contracts a year.

“The NetSuite Admin, was kicking me saying, ‘We can fix that.’ All we had to do was source some information creatively,” Barczak said. “Every click is several seconds. Every page load can take a while. Add it up 5,200 times and you’re saving a lot of time.”

Posted on Thu, June 29, 2017
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NetSuite announces new channel partners seeking to drive growth with cloud ERP

og image NetSuite announces new channel partners seeking to drive growth with cloud ERP

Cherry Bekaert, Terillium, Revolution Group and Conexus SG Join NetSuite Solution Provider Program

SAN MATEO, Calif.—June 27, 2017—Oracle NetSuite Global Business Unit, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA)</a> and omnichannel commerce software suites, today announced the addition of new partners to the NetSuite Solution Provider Program including Cherry Bekaert, Terillium, Revolution Group and Conexus SG. All four partners have launched new cloud ERP practices with NetSuite to help clients capitalize on the transformative power of cloud ERP. These new partners are responding to high demand for cloud ERP that can deliver greater agility and scalability for growth without the costly overhead and limitations of on-premise systems. At the same time, the partners are taking advantage of the opportunity to diversify and grow their business while benefiting with the high margins and recurring revenue offered through the NetSuite Solution Provider Program.

Launched in 2002, the NetSuite Solution Provider Program is the industry’s leading cloud channel partner program. Since its inception, NetSuite has been a leader in partner success, breaking new ground in building and executing on the leading model to make the channel successful with NetSuite. A top choice for partners who are building new cloud ERP practices or for those expanding their existing practice to meet the demand for cloud ERP, NetSuite has enabled partners to transform their business model to fully capitalize on the revenue growth opportunity of the cloud. The NetSuite Solution Provider Program delivers unprecedented benefits that include highly attractive margins and range from business planning, sales, marketing and professional services enablement, to training and education. Click here for more information about the NetSuite Solution Provider Program.

“These new partners are teaming with NetSuite as the global migration to the cloud continues to accelerate,” said Craig West, Oracle NetSuite Global Business Unit Vice President of Channel Sales. “We look forward to helping customers modernize and transform how business is done through these collaborative and mutually beneficial relationships.”

Cherry Bekaert Launches ERP Consulting Practice with NetSuite Cloud ERP
Cherry Bekaert (, one of the 25 largest CPA firms in the U.S. with 1,000+ associates, has launched a new ERP consulting practice to offer NetSuite to businesses in software and technology, manufacturing, distribution, private equity, transportation and logistics, nonprofit, financial services and other industries. The 70-year-old firm, headquartered in Richmond, VA with strong concentration from Washington, D.C. to Miami, will provide implementation, support and customization services to existing and new midmarket customers amid growing demand for NetSuite’s industry-leading solution for ERP, CRM and ecommerce. Cherry Bekaert specializes in helping clients take advantage of opportunities and address new requirements that come with expansive growth. By joining forces with NetSuite, Cherry Bekaert’s new Cloud Solutions practice will equip clients for improved efficiency and productivity in financial operations; compliance with revenue recognition, tax and reporting requirements; and real-time visibility into consolidated financial results.

“The demand for cloud solutions is surging among our middle-market client base, particularly in technology, health and life sciences, and industrial, the sectors that make up our practice,” said Paul Doucet, Managing Director of Cherry Bekaert’s Cloud Solutions practice. “NetSuite’s integrated applications provide a dynamic cloud solution with deep expertise in our core industry segments. We look forward to an equitable and rewarding relationship.”

Terillium Expands Oracle Platinum Relationship with NetSuite
Terillium (, a Platinum level member in the Oracle Partner Network since 2006 and 12-time recipient of Oracle Excellence Awards, is expanding its Oracle technology offerings as a new NetSuite Solution Provider serving clients in the small and midmarket manufacturing, distribution and services sectors. Based in Cincinnati, OH, with more than 170 associates, Terillium’s new NetSuite practice will complement its traditional focus on Oracle JD Edwards and Oracle cloud offerings for supply chain, procurement, financials, planning and budgeting, sales and human capital management. With Oracle’s acquisition of NetSuite complete last November, allying with NetSuite was a “natural fit” that enables Terillium to offer organizations NetSuite’s agile, scalable and unified platform, according to Steve May, Vice President at Terillium. Terillium leverages deep expertise gained in delivering solutions to more than 500 businesses to meet rising demand for cloud ERP, CRM and B2B ecommerce with a complete NetSuite services offering for implementation, customization, integration and ongoing optimization.

“We teamed with NetSuite because it’s the #1 cloud ERP on the market with a complete and proven platform used by over 40,000 organizations that can be deployed very quickly with all the benefits of the cloud,” May said. “Offering NetSuite cloud ERP to the businesses we work with is aligned with our mission to provide the best solutions and services possible.”

Revolution Group Focuses on Manufacturing, Distribution with NetSuite
Revolution Group (, founded in 1995, is expanding their cloud ERP practice with NetSuite to meet growing demand among its manufacturing, distribution and professional services clients and prospects for cloud ERP. Based in Ohio with about 80 associates, Revolution Group will provide NetSuite cloud ERP distribution, implementation, customization and development that combines NetSuite’s best-in-class platform with Revolution Group’s decades of expertise in the manufacturing, distribution and professional services industries. The relationship with NetSuite expands Revolution Group’s cloud technology portfolio beyond Salesforce and the Plex Manufacturing Cloud. Revolution Group will also leverage its development team and the SuiteCloud development platform for “last mile” customizations and optimizations that help clients continuously innovate and grow with NetSuite.

“We see NetSuite as a very scalable, flexible and growth-oriented platform to meet our customers’ business requirements,” said Rick Snide, CEO of Revolution Group. “Businesses are seeking cloud ERP solutions that correspond with their business needs and budget. Our teaming with NetSuite allows us to offer our clients and prospects options that complement our current services and help them achieve their goals.”

Conexus SG Expands Beyond On-Premise Microsoft ERP with NetSuite
Conexus SG (, based in Dallas-Fort Worth, TX, has joined the NetSuite Solution Provider program to offer their first cloud ERP offering and expand beyond its traditional focus of on-premise Microsoft Dynamics GP, SL, CRM and related solutions. The move addresses increased demand for NetSuite cloud solutions, among Conexus SG’s clients and prospects in the oil and gas, manufacturing, distribution, healthcare, restaurant and services industries in the Texas and Oklahoma region. Founded in 2008 and a Microsoft Gold ERP Partner that has served hundreds of customers, Conexus SG combines its deep experience in industry-specific ERP implementation with NetSuite’s proven platform to offer clients a true cloud ERP solution geared for efficiency and growth. Besides NetSuite ERP, CRM and ecommerce implementation and optimization, the 20-person firm will also offer the NetSuite OpenAir professional services automation solution.

“Customers are asking for cloud and customers are asking for NetSuite,” said Eric Holleman, Conexus SG Managing Director. “The future is cloud, and NetSuite is the clear leader in cloud ERP. NetSuite is an ideal fit for fast-growing companies because it doesn’t require infrastructure, it’s fast to implement, and it’s scalable for growth. We’re delighted to team up with NetSuite to offer clients greater choice and flexibility.”

About Oracle NetSuite Global Business Unit
Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world’s first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries. For more information, please visit

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