Category Archives: OnContact

How to Keep Millennial Workers Engaged

gettyimages 643477288 e1488814409588 How to Keep Millennial Workers Engaged

Are you correctly managing your millennial employees and keeping them engaged in your business’s mission? Here are a few pointers to help you out.

Learning and development

Education and continuous professional development are crucial to the millennial generation. In order to keep millennials engaged in the mission, you need to be able to offer some sort of reward or skill growth opportunities, such as workshops, conference attendance, or even continuing education reimbursement. Millennial workers will jump on these opportunities and feel empowered you’re placing trust in their continuing development as learners and leaders.

Advancement

Yes, it’s true that the millennial generation isn’t one to stick with one job over a long period of time. To help eliminate this challenge, ensure you can actually prove there are advancement opportunities or areas of growth within the company. If there’s no chance of advancement in sight, retention among young talent will diminish.

Purposeful work

Want your millennial workers to love what they do and actually stay engaged throughout the entire work week? Their roles better be purposeful and have meaning. Unlike past generations, who were comfortable doing the work they had to and heading home, millennials need to be passionate about the work they’re doing. They’re not going to settle for whatever comes their way, and they’ll switch jobs until they find the perfect fit. Be able to show millennials how powerful and influential their role is in order for them to thrive.

Involvement

Millennial workers want to be involved in the company culture of your business. Which is great, because having them involved in the culture of the company will help with engagement and retention. In addition, younger workers will often bring a unique mindset and ideas to the table where older generations might not be able to.

Use technology

Having grown up with the boom of the internet, millennials are naturally in-tune with most technologies present in today’s workforce. If your team is full of young workers, you’ll have a lot of opportunities to consider implementing automation software solutions such as enterprise resource planning (ERP) and customer relationship management (CRM). While the new software solution will have a learning curve for anyone, millennials will appreciate the use of technology over more outdated tools.

Corporate wellness initiatives

Wellness and philanthropy are huge in this generation. Consider partnering with a nearby local philanthropy or community service organization in order to give back to your community. Millennials, and indeed other generations in the workforce will appreciate the opportunity and join in the philanthropic endeavors. By doing so, you’ll be promoting collaboration between departments and generations as well, which can help overall team culture.

Flexible scheduling

We’re sure you’ve heard of flexible scheduling. That thing where employees have the opportunity to work from home when they need to, or leave early and work later instead. It’s catching on, and what’s being found is that people are actually more productive and less inclined to call off of work. But remember, flexible scheduling might not be the best opportunity for everyone. Just because the worker is a millennial doesn’t mean they’ll work well at home.

Let’s block ads! (Why?)

OnContact CRM

March Madness is Exciting, but CRM Madness is Not

gettyimages 502190866 March Madness is Exciting, but CRM Madness is Not

March Madness. They are perhaps the only two words referencing a sporting event that everyone in the country will know. It’s fame and excitement causes people to use vacation days, paint their faces in support of their team, and make players that rise to the top millionaires in the NBA draft. Not to mention all the money the schools participating in the tournament and the NCAA make. With all the craziness of upsets and filling out of brackets, you can spend day after day watching and creeping toward the edge of your seat. This is good for college basketball, but if there is any one area you do not want this kind of madness, it is in relation to your CRM (Customer Relationship Management) software. When it comes to your CRM, you should in fact not want excitement. It would be better if there were no surprises. Having a method, an agreed upon way to enter data, and consistent follow-up methods, along with unity across the users, is critical for ultimate success. Let’s look at some other ways you do not want your CRM to be like March Madness.

-Do not let the little guy get more attention than the big fish.

When leads come in, there should be some sort of ranking system, whether it be by number or by quality in words. This is important so you know which leads you should reach out to first and when contacted, which leads to pushing a little more for a close. Nurturing leads that aren’t ready to buy can be just as important as pushing a lead that is to get a signed contract. Pushing too early, however, can cause you to lose an opportunity. Focusing too much on the little guy in the tournament can also be negative. The big fish don’t always win, but they do for the most part still. Most teams that make the final four, and even the elite eight, are single digit seeds, and usually top five as well. In fact, there have been seasons where the final four was all one seeds.

-But don’t ignore the little guy.

In the tournament, there will always be upsets. So, while you should not focus on the little guy, don’t completely ignore them either. Take everything with a grain of salt, but when you look at individual players and matchups, choose your upsets wisely. Do not be afraid to consult experts and others for outside opinions. Within your CRM, although there is a prioritization of leads. Do not ignore the ones that are deemed weaker, whether it was you that labeled it weak or someone else. Everyone makes mistakes, and a lead that seemed weak may have wanted you to think that anyway, even if it is not the case. So, give the little guy some attention to, just not too much if you find that they truly are not ready yet to make a purchase.

-Do not get overexcited and overwork a lead or flip between leads too fast

With 67 total games being played, there are going to be multiple on at the same time. When it comes down to the wire, there may be a few close games with under five minutes to play at once. It can be easy to get so excited you are out of your seat, flipping back and forth between channels every ten seconds to make sure you do not miss something. Thank goodness for modern TV! This, however, would not be a good way to work your leads. You should not be flipping back and forth, on the edge of your seat. You should know where each lead stands based on your conversations so you can plan your communications knowing what to expect and when to be ready to move forward in the sales cycle.

Let’s block ads! (Why?)

OnContact CRM

How to Keep Millennial Workers Engaged

gettyimages 643477288 e1488814409588 How to Keep Millennial Workers Engaged

Are you correctly managing your millennial employees and keeping them engaged in your business’s mission? Here are a few pointers to help you out.

Learning and development

Education and continuous professional development are crucial to the millennial generation. In order to keep millennials engaged in the mission, you need to be able to offer some sort of reward or skill growth opportunities, such as workshops, conference attendance, or even continuing education reimbursement. Millennial workers will jump on these opportunities and feel empowered you’re placing trust in their continuing development as learners and leaders.

Advancement

Yes, it’s true that the millennial generation isn’t one to stick with one job over a long period of time. To help eliminate this challenge, ensure you can actually prove there are advancement opportunities or areas of growth within the company. If there’s no chance of advancement in sight, retention among young talent will diminish.

Purposeful work

Want your millennial workers to love what they do and actually stay engaged throughout the entire work week? Their roles better be purposeful and have meaning. Unlike past generations, who were comfortable doing the work they had to and heading home, millennials need to be passionate about the work they’re doing. They’re not going to settle for whatever comes their way, and they’ll switch jobs until they find the perfect fit. Be able to show millennials how powerful and influential their role is in order for them to thrive.

Involvement

Millennial workers want to be involved in the company culture of your business. Which is great, because having them involved in the culture of the company will help with engagement and retention. In addition, younger workers will often bring a unique mindset and ideas to the table where older generations might not be able to.

Use technology

Having grown up with the boom of the internet, millennials are naturally in-tune with most technologies present in today’s workforce. If your team is full of young workers, you’ll have a lot of opportunities to consider implementing automation software solutions such as enterprise resource planning (ERP) and customer relationship management (CRM). While the new software solution will have a learning curve for anyone, millennials will appreciate the use of technology over more outdated tools.

Corporate wellness initiatives

Wellness and philanthropy are huge in this generation. Consider partnering with a nearby local philanthropy or community service organization in order to give back to your community. Millennials, and indeed other generations in the workforce will appreciate the opportunity and join in the philanthropic endeavors. By doing so, you’ll be promoting collaboration between departments and generations as well, which can help overall team culture.

Flexible scheduling

We’re sure you’ve heard of flexible scheduling. That thing where employees have the opportunity to work from home when they need to, or leave early and work later instead. It’s catching on, and what’s being found is that people are actually more productive and less inclined to call off of work. But remember, flexible scheduling might not be the best opportunity for everyone. Just because the worker is a millennial doesn’t mean they’ll work well at home.

Let’s block ads! (Why?)

OnContact CRM

Strategies to Get Your Business in the Door

gettyimages 525058875 Strategies to Get Your Business in the Door

Getting your business in the door is one of the biggest challenges in sales. Let’s take a look at some strategies to help make the job of your business development specialist a little easier.

Seek to Understand

We need to stop thinking about sales in terms of what we need, and instead put ourselves in the shoes of the prospect. This individual is likely very busy and doesn’t have a lot of time to waste—the last thing they want to do is set up a time to talk with a business development specialist about a product or service. For them to consider listening to what you have to say, you need to be able to show them the value of what you’re trying to sell. You need to know that there’s going to be a return on investment, that the product or service is going to truly benefit the prospect. Once you have all of these considerations in order, you’ll be in a much better position to actually get in the door of the prospect and start building a relationship.

Establish Yourself

You can’t get in the door if you’re unknown. When you feel like you’re ready to reach out to a prospect, you need to have established yourself. The prospect should have a general understanding, at minimum, of what your business does and what it can provide. You should also be established as a thought leader in your industry, and easily searchable online or niche industry databases. Before setting up a meeting with the prospect, there needs to have been a point of establishment, whether that’s through networking, a common connection, etc. Having some sort of established connection will be sure to prove useful and help you land that first meeting.

Go Above and Beyond

Getting in the door is one thing. Staying in the race is another. In order to master both, you need to stand out from the sea of competitors that are likely fighting for the same prospect with very similar products and/or services. You should know better than anybody why your business is better than all the rest. Make that clear in your marketing campaigns, sales efforts, etc. Another thing that will help you go above and beyond competition is to know the reasons for why your business can help make the prospect’s business easier or overall improved.

Another way to stand out among competitors is to have integrity in what you’re doing and what you’re selling. Not all prospects will end up being a great fit for your business. While some businesses won’t mind and might go ahead with the sale, others will be honest about their mismatching needs. Be as open and honest as possible to your prospects. They’ll thank you later for not selling them products they don’t actually need when they’re able to calculate a positive ROI.

Stay Consistent

If you’ve been in sales for a while, you know that consistency is key. CEOs and other upper-level positions aren’t always available for your calls or emails, and that’s ok. Stay in the game, keep in touch with businesses that aren’t the most responsive, and when they’re ready to do business, you’ll be one of the first people they’ll think of.

Let’s block ads! (Why?)

OnContact CRM

Your CRM and Creative Writing

gettyimages 470907992 Your CRM and Creative Writing

Your CRM (Customer Relationship Management) software data and creative writing may not have much to do with each other on the surface. In one your process and store data, the other you create the data using seemingly random words and ideas. It may seem like completely opposite worlds, but when you review in a little more detail, some clear patterns emerge that the two share. When these similarities are both executed well, it breeds success and greatness. Let’s take a closer look at what these two have in common and how they lead to success.

1: The more options, the merrier.

When using a CRM to track sales, prospects, and potential leads, the more data you have the better. It makes your pool of potential leads bigger and that can lead to more sales. This assumes you store the data properly and make good use from a marketing perspective. Writers face a similar situation. They have a large pool of words and ideas that they can take from potential use to direct use. They need to be able to cipher through all their options and make the best choice to contribute to their final product.

2: It is important to categorize variety properly.

You may use your CRM strictly for your sales prospects, but the company as whole uses it for customer services and marketing too. In doing so, you need to properly label different contacts and companies so that there is no confusion among employees as to who should be dealing with whom. Using properly categorization keeps everyone on the same page and allows them to hit max efficiency. Writers pull from the same idea. They need to stick to their overall themes and qualities throughout the book to make it unified and tie it together. Keeping it united and progressive makes for a much better quality work.

3: There will be constant change in the data.

On a day to basis, as you speak to companies and contacts, you will be updating your CRM. Prospects turn to sales, leads turn to prospects, and new leads enter in while former customers go on the way out. It is important that the change Is updated live in the CRM and that everyone is able to see it and stay up to date. An author uses this same change in their revisions, whether they do it themselves or seek outside review as well. Each new draft should make the work a little better each time, leading to the best possible outcome, ideally.

4: The final output is most important.

At the end of the day, you want your CRM software to help you produce more sales. They will be better able to help you manage account and take your company to better levels. Ultimately, this is the goal everyone should strive for. This is the exact same for a writer. They can write and review all day long, but every writer will tell you, they want the final product to be great. There really is no point to having a good first draft and a bad final draft.

Let’s block ads! (Why?)

OnContact CRM

Think of your CRM Users like a Football Team’s Offense

gettyimages 517833559 Think of your CRM Users like a Football Team’s Offense

What is the most popular sport in America? Football. What do many people talk about on Monday’s in the office? Football. But what they may not know, is that using a Customer Relationship Management (CRM) software is a lot like a football offense. In both cases, all users or players must be on the same page with the same goal. They all need to be working in the same system, with updated information. There are many others, so let’s take a closer look at the parallels between the two.

Power users are like the Quarterbacks. Quarterbacks are in change and knowledgeable about everyone on the field. They can change plays, adjust player’s positions on the field, and read a defense to make the proper play. They lead the team in a manner that is professional and conducive to winning. Consider a power user in that same way; they are often across the software in many areas and were involved in the CRM decision, implementation, or updates at some point. They often help other employees as they know a lot about the software.

Specialty users are like skill players. Skill players have specific, defined roles where they excel and are expected to perform at a high level. There are no excuses for not being good at their role and plan all week to play hard. A WR needs to know all the routes and be on the same page as his QB. A RB needs to know if a pass play calls for him to block and run a route. They all need to do their own roles and come together to achieve perfection. Likewise, a company will have CRM users for different parts of the CRM. A Marketing Manager will be involved in the email campaigns and lead tracking, whereas a Sales Manager will spend more time tracking pipelines, sales numbers, and managing the sales representatives. Separate with some crossover, but need to be experts in their area and work together to make the company succeed.

View only or light users are like coaches. Coaches are not on the field so they do not impact the game like a player can, but their play calling, schemes, designs, etc. can be the difference between a win and a loss. They call the shots from the sidelines or in the press box with the goal of using what they see to get the best outcome. View only and light users do a lot of the same things. They see the data and use it to maximize company output. They do not impact performance like a power user could, but they have an important role to play nonetheless. Whether they are on-site or not, they have a presence that is important.

Let’s block ads! (Why?)

OnContact CRM

Handling Incidents and Defects with OnContact CRM

gettyimages 532466385 Handling Incidents and Defects with OnContact CRM

When challenges for your customer service team arise (incidents, products defects, etc.), your team needs to be ready and equipped to handle them. With OnContact CRM, you’ll have no reasons to panic, and your team will be ready for just about anything that comes their way. Let’s take a look on a more granular level at the various features included in our all-in-one customer relationship management tool related to incident management and defect tracking.

Incident Tracking

Incident tracking is crucial to having a successful customer service department. Your team needs to know the cases that are currently opened or unresolved, any related cases that might prove useful to existing scenarios, a complete history of every incident, and the ability to categorize incidents as specifically as possible. OnContact’s customer relationship management solution makes that all possible. With all of these resources and tools available, your customer service team will be productive like never before.

Incident Escalation

Don’t let existing incidents go unresolved, or lose track of priority levels. With incident escalation, your customer service reps will never have to worry about being overloaded with too many cases or resolutions to handle. Administrators and managers need only configure their customer relationship management solution to ensure that cases are escalated to reps that have the time and capabilities necessary to resolve the issue. In addition, managers are able to reassign incidents and mark different levels of priority to ensure the case is being handled promptly and by the right person. Once escalated, managers and administrators will be able to see and analyze all of the historical data within OnContact’s customer service reports and dashboards.

Customer Service Reports

What’s the point in collecting and storing historical data without being able to go back in and look at detailed reports and analytics? With OnContact CRM’s interactive reports and dashboards, managers and administrators will have all of the tools and information they could ever ask for.

Dashboards are available for managers and administrators looking to analyze and get a bird-eye view of any outstanding incidents, track team performance, analyze trends in customer resolutions or product defects, escalate incidents, rearrange rep workloads, and so much more.

Reports are available for managers and administrators to drill down into details and share that information with others. Reports within OnContact can be customized to ensure only the data that’s necessary is included; once customized, reports can then be exported and shared.

Defect Tracking

Don’t let product model defects stump your customer service team and leave them unable to handle the situation. With OnContact’s defect tracking and escalation functionality, your team will be equipped with any and all resources needed to ensure that the situation is handled with care, recorded precisely, and resolved in an organized, efficient way that leaves the customer and the customer service rep satisfied. Specifically, your customer service team will be equipped with comprehensive categorization options, able to add notes and attachments to records, and escalate cases as necessary.

Below are many of the criteria that can be used to classify bugs and incidents:

  • Type
  • Priority level
  • Status
  • Part
  • Version
  • Product

With all of these information categorized, your reps (and their administrators) will always have historical data to rely on in case they need to go back and look at past records.

This article passed through the Full-Text RSS service – if this is your content and you’re reading it on someone else’s site, please read the FAQ at fivefilters.org/content-only/faq.php#publishers.
Recommended article: The Guardian’s Summary of Julian Assange’s Interview Went Viral and Was Completely False.

OnContact CRM

Why Your Call Center Needs OnContact CRM Software

gettyimages 485452545 Why Your Call Center Needs OnContact CRM Software

In order for a call center to be truly effective, it needs a lot of organizational measures in place. Calls need to be handled efficiently and fully, records need to be kept accurately, resources need to be deployed quickly, call center representatives need to stay busy and held accountable, etc. To accomplish all of this, why not rely on one comprehensive, centralized software solution? That’s where OnContact CRM by WorkWise comes in. Let’s take a look at some of the reasons why your call center can’t afford to miss out on all of the solutions this software package has to offer.

We integrate with CTI switches

If you run a call center, you probably also need to rely on CTI switches for incoming calls and hands-free communication. Well, you’re in luck! OnContact integrates seamlessly with a plethora of the most popular CTI switches. Click-to-call and click-to-answer functionality is crucial in high-functioning call centers, as it increases the likelihood for resolving customer issues on the first contact. With CTI integration, we’re putting innovation at the forefront of your contact center to improve customer service.

Computer-integrated screen pops

Keeping with the trend of technology and software innovation, we’d like to introduce you to another helpful tool included in our contact center solution: alerts and screen pops. When working in a call center, the last thing you need to worry about is missing an alert because you have to scroll through a multitude of screens and dashboards. OnContact’s offering gives you the ability to have integrated screen pops appear on your computer, so you don’t have to waste time sorting through screens. The alert is right there in front of you, saving time and giving your call center representatives peace of mind.

Additionally, you’re able to make immediate changes to any call scripts that your representatives rely on while handling calls. With real-time updates and changes, you’ll always be equipped with the most up-to-date information and resources available to you.

Intelligent call scripting

Call scripting needs to go beyond simple text boxes. That’s why our call center software provides HTML capabilities as well, including images, links, and more. Call agents can also save notes and other reminders via the customer relationship management application while handling calls.

Customization

Just like the rest of the OnContact CRM software solution, contact center is totally customizable to fit your business’s unique needs and demands. Our experts will work with you to ensure that the product is working the way your business requires it to. We do this because we believe that software products should always work FOR the customer, and not the other way around.

It’s included with our CRM

You can’t have a quality contact center software package unless it’s 100% integrated with your customer relationship management solution. Fortunately, our call center package is included with the price of OnContact CRM. No upcharges, no additional fees. You’ll be able to access all of your customer financial and historical information directly within the contact center application, without having to search through numerous screens and software solutions. And since it’s integrated with OnContact, you don’t have to go through numerous support service teams. We’ll take care of it all for you, from call center to marketing automation and more.

Let’s block ads! (Why?)

OnContact CRM

End Procrastination With These 7 Great Motivators

business 1370953 1920 End Procrastination With These 7 Great Motivators

We’ve all been there. There’s a major project coming up, yet we can’t seem to muster the motivation to work on it. Whether it’s simply laziness, stress, exhaustion, anxiety, a gloomy day, or anything in between, there are ways in which you can overcome that procrastination bug and get back to working hard and generating positive workplace results. Let’s take a look at a few great motivators to get you out of that slump and back on track.

1.) Create deadlines for yourself

Setting goals is pointless unless you’re actually creating deadlines and parameters for when things need to be done. If you lack motivation, the one thing that’s going to make you actually accomplish tasks is a time parameter. By setting a quota or a deadline, you’re telling yourself that something must be done by a certain date and time. Adding some accountability for if you don’t meet the deadline adds even more motivation.

2.) Make to-do lists that are actually doable

To-do lists are great. They remind you of what needs to be focused on for the day or week, and can help you stay on track for accomplishing tasks and goals. However, you need to ensure that your list-making has a purpose and is actually accomplishable. Lists should be concrete, specific, and capable of being done. To get started, make the first item on your list something that’s the most-doable out of everything you need to get done. Crossing off that first item on your list will give you the added motivation to continue on.

3.) Identify your procrastination

The hardest part about doing a challenging task is getting started. To help overcome this initial barrier, you need to be able to understand what it is that you need to overcome. This can take the shape of many different things, including:

  • Lack of value
  • Your own personality
  • Distractions
  • Your own expectations
  • Fear of failure

Once you’ve identified the reason for why you’re procrastinating, then you can seek out solutions that are specific to your unique barrier.

4.) If possible, listen to music

Being lazy or procrastinating something tends to do with not being in the proper mindset. You might be tired, uninspired, or simply not in the mood. To change your mind set a little bit, consider listening to some music. Whether it’s motivational or calming or therapeutic (which will vary based on your unique interests), music can inspire you to become more productive at work.

5.) Reward yourself

For some people, it’s rewards that get them motivated and inspired to do their job productively. These are usually self-rewards that you yourself create. For example, you may decide to create a reward system for yourself when you complete a major project early. Once the project is completed, you treat yourself to a coffee or extra treat.

6.) Be held accountable

Whether it’s holding yourself accountable, having someone else keep a watchful eye on your progress through a customer relationship management (CRM) tool or another solution, or a combination of the two, accountability is a huge indicator of whether you’re going to be productive or not. When you’re not held accountable for your actions at work, you may lose that extra motivation to meet deadlines or accomplishing tasks. Instead, you may find yourself doing less and losing passion in your work.

7.) Talk to passionate coworkers

Looking to get inspired? There’s no better place to look than to the people around you that are motivated and passionate and dedicated to their work. If you’re lacking motivation, speaking to these passionate workers can lift your spirits and remind you why you love what you do.

Let’s block ads! (Why?)

OnContact CRM

8 Reasons Why Sales Training Sometimes Fails

gettyimages 476975556 8 Reasons Why Sales Training Sometimes Fails

It’s a common understanding that investing in training for individuals on a sales team is a sound investment that will increase productivity and profits. Unfortunately, a lot of that training is wasted by focusing on the wrong areas. Whether you’re looking to revise your sales training processes or just get a few ideas, let’s take a look at several of the reasons why sales training sometimes fails.

1.) Valuing drive over technique and process

Don’t get us wrong, motivation is great and has an important place in sales. However, you have to establish technique and process in order to be truly successful. Harness the power of motivation once the sales process and adequate methodology has been established and perfected. Otherwise, you’ll have passionate, motivated sales reps chasing after the wrong sale.

2.) No reinforcement

Without systematic, ongoing continuation of learning and a reinforcement of what’s been taught, people usually end up forgetting what they’ve already learned. For this reason, reinforcement within sales training is crucial to its success. Don’t set up day-long sales training initiatives. Instead, break them out over a series of weeks or months, and keep them relatively short. That way, sales reps are more likely to stay focused and actually retain what they’re learning.

3.) Over-focusing on technology

Customer relationship management (CRM) software is a solution that we obviously highly recommend businesses utilize to enhance their sales capabilities. With that said, salespeople need to still have the skills necessary to successfully sell. Obviously train your employees on how to best utilize CRM, but don’t limit your training to technology.

4.) Aloof sales management

We’ve written extensively about the need for a highly-effective sales manager, and that’s no different when it comes to sales training. Management needs to be actively-involved in the training process, and should be well-versed in sales coaching and training.

5.) Inadequate training content

Sales training that worked 10 years ago probably isn’t going to be as effective today. While there’s a lot of tried and true methods that haven’t changed much, there’s a lot that has, especially as buyer’s motivations have altered over time. In addition, younger sales reps such as Millennials aren’t interested in sitting around all day. They’ll likely want to have training on their own terms, and in ways that are easily accessible to them (mobile, video, etc.).

6.) Failure to address individuals’ attributes

One of the biggest mistakes a sales manager can make is assuming that everyone on the sales team is “equal” in terms of their talents, skill sets, and attributes. While in general it can be assumed that sales reps have a lot of the same attributes, this isn’t always the case. Some reps may be better suited for different types of selling, so it’s important during training to develop these specialities.

7.) Misunderstood sales process/methodology

As we’ve discussed previously, the sales process and methodology of a business must be understood by everyone involved in sales (and marketing as well). Without it, there’s really no point in trying to train your reps, as they won’t be able to see where mistakes are being made or where opportunities may be hidden. Bring everyone into the process immediately, and ensure that nobody’s left out of the big picture.

8.) Lack of measurement

Along with reinforcement, sales training needs have some form of measurement. Whether you’re measuring the productivity of reps through CRM or another tool, it’s imperative that you know who’s learning and growing and who continues to struggle.

Let’s block ads! (Why?)

OnContact CRM