On-premises CRM Maximum Storage Error

125 300x225 On premises CRM Maximum Storage Error

Are you running CRM On-premises (not CRM Online) and receiving the following error when attempting to save a record? Today’s blog will go over why this error is occurring and what the solution is.

Here is a look at what the error looks like:

120516 1629 OnpremisesC1 On premises CRM Maximum Storage Error

And here is the log file:

<s:Envelope xmlns:s=”http://schemas.xmlsoap.org/soap/envelope/”><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml=”http://www.w3.org/XML/1998/namespace” xml:lang=”en-US”>Your subscription has the maximum amount of storage available. For additional storage, please contact our sales organization at 1-877-CRM-CHOICE (276-2464).</faultstring><detail><OrganizationServiceFault xmlns=”http://schemas.microsoft.com/xrm/2011/Contracts”><ErrorCode>-2147176361</ErrorCode><ErrorDetails /><Message>Your subscription has the maximum amount of storage available. For additional storage, please contact our sales organization at 1-877-CRM-CHOICE (276-2464).</Message><Timestamp>2016-09-07T13:07:59.6346654Z</Timestamp><InnerFault><ErrorCode>-2147176361</ErrorCode><ErrorDetails /><Message>Your subscription has the maximum amount of storage available. For additional storage, please contact our sales organization at 1-877-CRM-CHOICE (276-2464).</Message><Timestamp>2016-09-07T13:07:59.6346654Z</Timestamp><InnerFault><ErrorCode>-2147176361</ErrorCode><ErrorDetails /><Message>Your subscription has the maximum amount of storage available. For additional storage, please contact our sales organization at 1-877-CRM-CHOICE (276-2464).</Message><Timestamp>2016-09-07T13:07:59.6346654Z</Timestamp><InnerFault><ErrorCode>-2147220970</ErrorCode><ErrorDetails /><Message>System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #F1ECD333</Message><Timestamp>2016-09-07T13:07:59.6346654Z</Timestamp><InnerFault xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” i:nil=”true” /><TraceText xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” i:nil=”true” /></InnerFault><TraceText xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” i:nil=”true” /></InnerFault><TraceText xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” i:nil=”true” /></InnerFault><TraceText xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” i:nil=”true” /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

The Solution

The likely cause of this issue is that the CRM organization database is set to “Restricted Growth.” By clearing this option, the issue should be resolved.

Rather than manually searching for and changing this value, running the following script (replacing <DB> with the full name of the SQL database, including _MSCRM) should set the value as needed.

ALTER DATABASE <DB> MODIFY FILE (NAME = mscrm,MAXSIZE = UNLIMITED)

As always, it is recommended to do a SQL backup or full system image prior to making these types of changes.

For additional tips and tricks, visit our daily blog. And as always, if you need additional CRM assistance for Microsoft Dynamics 365, don’t hesitate to give us a call!

Happy CRM’ing!

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