Tag Archives: Deliver

How Bigmate is Leveraging TIBCO Jaspersoft and AWS to Quickly Scale and Deliver

Bigmate How Bigmate is Leveraging TIBCO Jaspersoft and AWS to Quickly Scale and Deliver

Bigmate is a leading innovator in the global field of Vehicle Telematics and Internet of Assets (GPS monitoring and asset management technology). With over 15 years of experience in the field, they are one of the brightest telematics and Internet of Assets (IoA) solution providers, offering cutting-edge GPS monitoring and productivity solutions to a broad range of industries and markets. Bigmate empowers businesses with capabilities that maximize the performance of their assets, creating a better-connected world.

Bigmate has two platforms that deliver IoA solutions: Bigmate Telematics and Internet of Things (IoT).

The Bigmate telematics platform — which has been developed over more than 10 years — provides real-time vehicle tracking and related features. It is also coupled with XML-based APIs for integration. New and emerging telematics applications, such as vehicle engine monitoring, are driving the need for complex dashboards and reporting for customers to access.  With data generated as frequently as once a second, delivering visualizations that bring clarity to the data was vital.

Bigmate’s IoT platform was developed within the last two years from the ground up and was designed for large numbers of devices that generate small data messages.  Very different from telematics, IoT needed a platform that could be customized to deliver data to their clients in the way their clients would like to see it.

Bigmate uses Amazon Web Services (AWS) for all of its provisioning and services. Deeply integrated into the unique AWS products and services, their IoT platform is developed to take advantage of a serverless architecture and enable complex RESTful API services. The telematics platform is in the process of migrating to AWS.

Bigmate examined many IoT dashboard and reporting solutions, spending considerable time to see whether there was a solution that could be used to enhance our telematics business while being able to deliver expandability and extensibility needed for the rapidly growing IoT solution.

Bigmate chose TIBCO Jaspersoft based on these key reasons:

  • Ability to deliver a single solution for both their existing telematics solution and meet the rapidly evolving needs of the IoT solution.
  • Ability to scale with the growth of the IoT business.
  • Multi-tenancy that can enable secure “containerization” of client solutions.
  • Ability to Handle complex APIs.
  • Ability to integrate within their web services framework.
  • Flexibility to add new data sources as their platforms evolve.
  • Ability to process large data volumes reliably and efficiently to deliver complex analytics.

Today, Bigmate is leveraging TIBCO Jaspersoft as their IoT and reporting solution to enhance the telematics business, while also delivering expandability and extensibility for their rapidly growing IoA solution. By being heavily integrated into the unique AWS products and services, their IoT platform has been developed to take advantage of a serverless architecture. In turn, Bigmate has gained efficiencies from greater scalability, improved ability to share real-time data across stakeholders, and greater flexibility to add new data sources as the Bigmate IoA platform evolves. The opportunity to expand its platform with TIBCO Spotfire is underway to leverage real-time data presentation within seconds of the data being received and processed by AWS.

Let’s block ads! (Why?)

The TIBCO Blog

Howard University Alumnus Chadwick Boseman To Deliver 2018 Commencement Address

Chadwick Boseman Howard University Alumnus Chadwick Boseman To Deliver 2018 Commencement Address

Howard University PresidentDr. Wayne A. I. Frederick, announced today that actor and alumnus Chadwick Boseman will deliver the keynote address during Howard University’s 150th Commencement Ceremony on Saturday, May 12, 2018.  Mr. Boseman will address members of the Class of 2018 and their families, University trustees, officers, faculty, staff, and alumni.  Howard University will confer upon Mr. Boseman the University’s highest honor, an honorary degree, Doctor of Humane Letters.

“It is an incredible honor and privilege for the Howard University community to welcome back home one of its native sons, Chadwick Boseman, to deliver the 2018 commencement address,” said Howard University President, Dr. Wayne A. I. Frederick. “He has played some of the most iconic African Americans that have transformed history, including Jackie RobinsonJames Brown and Howard’s own Thurgood Marshall. His recent role in the blockbuster film “Black Panther” reminds us of the excellence found in the African diaspora and how places like Howard are hidden, untapped gems producing the next generation of scientists, engineers and doctors.  Mr. Boseman exemplifies the monumental heights and levels Howard graduates can achieve by using the skills and knowledge they acquired at the university.”

“I’m excited to return to the Mecca in celebration of the achievements of our illustrious students,” said Boseman. “Let’s listen, learn and build with one another.”

A native of South CarolinaChadwick Boseman graduated from Howard University and attended the British American Dramatic Academy at Oxford, after which he began his career as an actor, director and writer. Boseman can currently be seen starring as T’Challa/Black Panther in the worldwide phenomenon Marvel Studios’ “Black Panther.” He made his debut in the Marvel Cinematic Universe as the African superhero in Marvel Studios’ “Captain America: Civil War,” in May 2016. He will reprise the role again for Marvel Studios’ “Avengers: Infinity War” later this month. Boseman’s breakout performance came in 2013 when he received rave reviews for his portrayal of the legendary Jackie Robinson in Warner Bros’ “42” opposite Harrison Ford.  Boseman received the 2014 CinemaCon Male Star of Tomorrow Award, was named one of the Top 10 Best Movie Performances of 2014 by Time Magazine and was awarded a Virtuous Award from the Santa Barbara International Film Festival for his portrayal of James Brown in Universal Pictures’ “Get on Up.”

He previously starred in the title role of Open Road Films’ “Marshall” alongside Josh Gad. The film tells the story of Thurgood Marshall, the first African American Supreme Court Justice, as he battles through one of his career-defining cases as the Chief Counsel to the NAACP. His other feature film credits include: the revenge thriller “Message from the King,” Summit Entertainment’s “Draft Day” opposite Kevin Costner, independent psychological post-war drama “The Kill Hole” and Gary Fleders’ drama “The Express.”

Boseman and his writing partner, Logan Coles, a fellow Howard alum, have written the script for Universal Pictures’ “Expatriate,” an international thriller set around a 1970s plane hijacking. Oscar-winning director Barry Jenkins (Moonlight) has recently signed on to direct the project, in which Boseman will star.

“We are extremely pleased that Chadwick Boseman has accepted our invitation to address the class of 2018,” said Howard University Board of Trustees Chair Stacey J. Mobley, Esq. “His words as one who has walked the same halls as our graduates will truly resonate and inspire them to reach for the stars.”

Howard University’s graduate programs in business, education, engineering and social work increased in the annual national rankings by U.S. News and World Report’s “Best Graduate Schools” listing. The College of Engineering and Architecture increased the to the top 12 percent of engineering colleges in the nation with a No. 132 ranking, a 66-point increase over the past three years. The Howard UniversitySchool of Social Work ranked No. 30, up eight spots from last year, moving the program within the top 15 percent of programs in the nation. Howard’s School of Business ranked No. 78, following a rank of No. 92 in 2017. The School of Education moved up to number 105, up 15 places from last year’s ranking.

‘Seven Seconds,’ Starring Regina King, Canceled At Netflix

Let’s block ads! (Why?)

The Humor Mill

President Donald Trump and First Lady Deliver Christmas Message

0 President Donald Trump and First Lady Deliver Christmas Message

Advertisements

Let’s block ads! (Why?)

ANTZ-IN-PANTZ ……

Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 Years

When outspoken venture capitalist and Netscape co-founder Marc Andreessen wrote in The Wall Street Journal in 2011 that software is eating the world, he was only partly correct. In fact, business services based on software platforms are what’s eating the world.

Companies like Apple, which remade the mobile phone industry by offering app developers easy access to millions of iPhone owners through its iTunes App Store platform, are changing the economy. However, these world-eating companies are not just in the tech world. They are also emerging in industries that you might not expect: retailers, finance companies, transportation firms, and others outside of Silicon Valley are all at the forefront of the platform revolution.

These outsiders are taking platforms to the next level by building them around business services and data, not just apps. Companies are making business services such as logistics, 3D printing, and even roadside assistance for drivers available through a software connection that other companies can plug in to and consume or offer to their own customers.

SAP Q317 DigitalDoubles Feature1 Image2 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 YearsThere are two kinds of players in this business platform revolution: providers and participants. Providers create the platform and create incentives for developers to write apps for it. Developers, meanwhile, are participants; they can extend the reach of their apps by offering them through the platform’s virtual shelves.

Business platforms let companies outside of the technology world become powerful tech players, unleashing a torrent of innovation that they could never produce on their own. Good business platforms create millions in extra revenue for companies by enlisting external developers to innovate for them. It’s as if strangers are handing you entirely new revenue streams and business models on the street.

Powering this movement are application programming interfaces (APIs) and software development kits (SDKs), which enable developers to easily plug their apps into a platform without having to know much about the complex software code that drives it. Developers get more time to focus on what they do best: writing great apps. Platform providers benefit because they can offer many innovative business services to end customers without having to create them themselves.

Any company can leverage APIs and SDKs to create new business models and products that might not, in fact, be its primary method of monetization. However, these platforms give companies new opportunities and let them outflank smaller, more nimble competitors.

Indeed, the platform economy can generate unbelievable revenue streams for companies. According to Platform Revolution authors Geoffrey G. Parker, Marshall W. Van Alstyne, and Sangeet Paul Choudary, travel site Expedia makes approximately 90% of its revenue by making business services available to other travel companies through its API.

In TechCrunch in May 2016, Matt Murphy and Steve Sloane wrote that “the number of SaaS applications has exploded and there is a rising wave of software innovation in APIs that provide critical connective tissue and increasingly important functionality.” ProgrammableWeb.com, an API resource and directory, offers searchable access to more than 15,000 different APIs.

According to Accenture Technology Vision 2016, 82% of executives believe that platforms will be the “glue that brings organizations together in the digital economy.” The top 15 platforms (which include companies built entirely on this software architecture, such as eBay and Priceline.com) have a combined market capitalization of US$ 2.6 trillion.

It’s time for all companies to join the revolution. Whether working in alliance with partners or launching entirely in-house, companies need to think about platforms now, because they will have a disruptive impact on every major industry.

SAP Q317 DigitalDoubles Feature1 Image3 1024x572 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 Years

To the Barricades

Several factors converged to make monetizing a company’s business services easier. Many of the factors come from the rise of smartphones, specifically the rise of Bluetooth and 3G (and then 4G and LTE) connections. These connections turned smartphones into consumption hubs that weren’t feasible when high-speed mobile access was spottier.

One good example of this is PayPal’s rise. In the early 2000s, it functioned primarily as a standalone web site, but as mobile purchasing became more widespread, third-party merchants clamored to integrate PayPal’s payment processing service into their own sites and apps.

In Platform Revolution, Parker, Van Alstyne, and Choudary claim that “platforms are eating pipelines,” with pipelines being the old, direct-to-consumer business methods of the past. The first stage of this takeover involved much more efficient digital pipelines (think of Amazon in the retail space and Grubhub for food delivery) challenging their offline counterparts.

What Makes Great Business Platforms Run?

SAP Q317 DigitalDoubles Feature1 Image8 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 Years

The quality of the ecosystem that powers your platform is as important as the quality of experience you offer to customers. Here’s how to do it right.

Although the platform economy depends on them, application programming interfaces (APIs) and software development kits (SDKs) aren’t magic buttons. They’re tools that organizations can leverage to attract users and developers.

To succeed, organizations must ensure that APIs include extensive documentation and are easy for developers to add into their own products. Another part of platform success is building a general digital enterprise platform that includes both APIs and SDKs.

A good platform balances ease of use, developer support, security, data architecture (that is, will it play nice with a company’s existing systems?), edge processing (whether analytics are processed locally or in the cloud), and infrastructure (whether a platform provider operates its own data centers and cloud infrastructure or uses public cloud services). The exact formula for which elements to embrace, however, will vary according to the use case, the industry, the organization, and its customers.

In all cases, the platform should offer a value proposition that’s a cut above its competitors. That means a platform should offer a compelling business service that is difficult to duplicate.

By creating open standards and easy-to-work-with tools, organizations can greatly improve the platforms they offer. APIs and SDKs may sound complicated, but they’re just tools for talented people to do their jobs with. Enable these talented people, and your platform will take off.

In the second stage, platforms replace pipelines. Platform Revolution’s authors write: “The Internet no longer acts merely as a distribution channel (a pipeline). It also acts as a creation infrastructure and a coordination mechanism. Platforms are leveraging this new capability to create entirely new business models.” Good examples of second-stage companies include Airbnb, DoubleClick, Spotify, and Uber.

Allstate Takes Advantage of Its Hidden Jewels

Many companies taking advantage of platforms were around long before APIs, or even the internet, existed. Allstate, one of the largest insurers in the United States, has traditionally focused on insurance services. But recently, the company expanded into new markets—including the platform economy.

Allstate companies Allstate Roadside Services (ARS) and Arity, a technology company founded by Allstate in late 2016, have provided their parent company with new sources of revenue, thanks to new offerings. ARS launched Good Hands Rescue APIs, which allow third parties to leverage Allstate’s roadside assistance network in their own apps. Meanwhile, Arity offers a portfolio of APIs that let third parties leverage Allstate’s aggregate data on driver behavior and intellectual property related to risk prediction for uses spanning mobility, consumer, and insurance solutions.

SAP Q317 DigitalDoubles Feature1 Image4 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 YearsFor example, Verizon licenses an Allstate Good Hands Rescue API for its own roadside assistance app. And automakers GM and BMW also offer roadside assistance service through Allstate.

Potential customers for Arity’s API include insurance providers, shared mobility companies, automotive parts makers, telecoms, and others.

“Arity is an acknowledgement that we have to be digital first and think about the services we provide to customers and businesses,” says Chetan Phadnis, Arity’s head of product development. “Thinking about our intellectual property system and software products is a key part of our transformation. We think it will create new ways to make money in the vertical transportation ecosystem.”

One of Allstate’s major challenges is a change in auto ownership that threatens the traditional auto insurance model. No-car and one-car households are on the rise, ridesharing services such as Uber and Lyft work on very different insurance models than passenger cars or traditional taxi companies, and autonomous vehicles could disrupt the traditional auto insurance model entirely.

This means that companies like Allstate are smart to look for revenue streams beyond traditional insurance offerings. The intangible assets that Allstate has accumulated over the years—a massive aggregate collection of driver data, an extensive set of risk models and predictive algorithms, and a network of garages and mechanics to help stranded motorists—can also serve as a new revenue stream for the future.

By offering two distinct API services for the platform economy, Allstate is also able to see what customers might want in the future. While the Good Hands Rescue APIs let third-party users integrate a specific service (such as roadside assistance) into their software tools, Arity instead lets third-party developers leverage huge data sets as a piece of other, less narrowly defined projects, such as auto maintenance. As Arity gains insights into how customers use and respond to those offerings, it gets a preview into potential future directions for its own products and services.

SAP Q317 DigitalDoubles Feature1 Image5 1024x572 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 Years

Farmers Harvest Cash from a Platform

Another example of innovation fueling the platform economy doesn’t come from a boldfaced tech name. Instead, it comes from a relatively small startup that has nimbly built its business model around data with an interesting twist: it turns its customers into entrepreneurs.

Farmobile is a Kansas City–based agriculture tech company whose smart device, the Passive Uplink Connection (PUC), can be plugged into tractors, combines, sprayers, and other farm equipment.

Farmobile uses the PUC to enable farmers to monetize data from their fields, which is one of the savviest routes to success with platforms—making your platform so irresistible to end consumers that they foment the revolution for you.

Once installed, says CEO Jason Tatge, the PUC streams second-by-second data to farmers’ Farmobile accounts. This gives them finely detailed reports, called Electronic Field Records (EFRs), that they can use to improve their own business, share with trusted advisors, and sell to third parties.

The PUC gives farmers detailed records for tracking analytics on their crops, farms, and equipment and creates a marketplace where farmers can sell their data to third parties. Farmers benefit because they generate extra income; Farmobile benefits because it makes a commission on each purchase and builds a giant store of aggregated farming data.

This last bit is important if Farmobile is to successfully compete with traditional agricultural equipment manufacturers, which also gather data from farmers. Farmobile’s advantage (at least for now) is that the equipment makers limit their data gathering to their existing customer bases and sell it back to them in the form of services designed to improve crop yields and optimize equipment performance.

Farmobile, meanwhile, is trying to appeal to all farmers by sharing the wealth, which could help it leapfrog the giants that already have large customer bases. “The ability to bring data together easily is good for farmers, so we built API integrations to put data in one place,” says Tatge.

Farmers can resell their data on Farmobile’s Data Store to buyers such as reinsurance firm Guy Carpenter. To encourage farmers to opt in, says Tatge, “we told farmers that if they run our device over planting and harvest season, we can guarantee them $ 2 per acre for their EFRs.”

So far, Farmobile’s customers have sent the Data Store approximately 4,200 completed EFRs for both planting and harvest, which will serve as the backbone of the company’s data monetization efforts. Eventually, Farmobile hopes to expand the offerings on the Data Store to include records from at least 10 times as many different farm fields.

SAP Q317 DigitalDoubles Feature1 Image6 1024x572 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 Years

Under Armour Binges on APIs

Another model for the emerging business platform world comes from Under Armour, the sports apparel giant. Alongside its very successful clothing and shoe lines, Under Armour has put its platform at the heart of its business model.

But rather than build a platform itself, Under Armour has used its growing revenues to create an industry-leading ecosystem. Over the past decade, it has purchased companies that already offer APIs, including MapMyFitness, Endomondo, and MyFitnessPal, and then linked them all together into a massive platform that serves 30 million consumers.

This strategy has made Under Armour an indispensable part of the sprawling mobile fitness economy. According to the company’s 2016 annual results, its business platform ecosystem, known as the Connected Fitness division, generated $ 80 million in revenue that year—a 51% increase over 2015.

SAP Q317 DigitalDoubles Feature1 Image7 Forrester Report: Content Management Solutions Deliver 68% ROI Over 3 YearsBy combining existing APIs from its different apps with original tools built in-house, extensive developer support, and a robust SDK, third-party developers have everything they need to build their own fitness app or web site.

Depending on their needs, third-party developers can sign up for several different payment plans with varying access to Under Armour’s APIs and SDKs. Indeed, the company’s tiered developer pricing plan for Connected Fitness, which is separated into Starter, Pro, and Premium levels, makes Under Armour seem more like a tech company than a sports apparel firm.

As a result, Under Armour’s APIs and SDKs are the underpinnings of a vast platform cooperative. Under Armour’s apps seamlessly integrate with popular services like Fitbit and Garmin (even though Under Armour has a fitness tracker of its own) and are licensed by corporations ranging from Microsoft to Coca-Cola to Purina. They’re even used by fitness app competitors like AthletePath and Lose It.

A large part of Under Armour’s success is the sheer amount of data its fitness apps collect and then make available to developers. MyFitnessPal, for instance, is an industry-leading calorie and food tracker used for weight loss, and Endomondo is an extremely popular running and biking record keeper and route-sharing platform.

One way of looking at the Connected Fitness platform is as a combination of traditional consumer purchasing data with insights gleaned from Under Armour’s suite of apps, as well as from the third-party apps that Under Armour’s products use.

Indeed, Under Armour gets a bonus from the platform economy: it helps the company understand its customers better, creating a virtuous cycle. As end users use different apps fueled by Under Armour’s services and data-sharing capabilities, Under Armour can then use that data to fuel customer engagement and attract additional third-party app developers to add new services to the ecosystem.

What Successful Platforms Have in Common

The most successful business platforms have three things in common: They’re easy to work with, they fulfill a market need, and they offer data that’s useful to customers.

For instance, Farmobile’s marketplace fulfills a valuable need in the market: it lets farmers monetize data and develop a new revenue stream that otherwise would not exist. Similarly, Allstate’s Arity experiment turns large volumes of data collected by Allstate over the years into a revenue stream that drives down costs for Arity’s clients by giving them more accurate data to integrate into their apps and software tools.

Meanwhile, Under Armour’s Connected Fitness platform and API suite encourage users to sign up for more apps in the company’s ecosystem. If you track your meals in MyFitnessPal, you’ll want to track your runs in Endomondo or MapMyRun. Similarly, if you’re an app developer in the health and fitness space, Under Armour has a readily available collection of tools that will make it easy for users to switch over to your app and cheaper for you to develop your app.

As the platform economy grows, all three of these approaches—Allstate’s leveraging of its legacy business data, Farmobile’s marketplace for users to become data entrepreneurs, and Under Armour’s one-stop fitness app ecosystem—are extremely useful examples of what happens next.

In the coming months and years, the platform economy will see other big changes. In 2016 for example, Apple, Microsoft, Facebook, and Google all released APIs for their AI-powered voice assistant platforms, the most famous of which is Apple’s Siri.

The introduction of APIs confirms that the AI technology behind these bots has matured significantly and that a new wave of AI-based platform innovation is nigh. (In fact, Digitalistpredicted last year that the emergence of an API for these AIs would open them up beyond conventional uses.) New voice-operated technologies such as Google Home and Amazon Alexa offer exciting opportunities for developers to create full-featured, immersive applications on top of existing platforms.

We will also see AI- and machine learning–based APIs emerge that will allow developers to quickly leverage unstructured data (such as social media posts or texts) for new applications and services. For instance, sentiment analysis APIs can help explore and better understand customers’ interests, emotions, and preferences in social media.

As large providers offer APIs and associated services for smaller organizations to leverage AI and machine learning, these companies can in turn create their own platforms for clients to use unstructured data—everything from insights from uploaded photographs to recognizing a user’s emotion based on facial expression or tone of voice—in their own apps and products. Meanwhile, the ever-increasing power of cloud platforms like Amazon Web Services and Microsoft Azure will give these computing-intensive app platforms the juice they need to become deeper and richer.

These business services will depend on easy ways to exchange and implement data for success. The good news is that finding easy ways to share data isn’t hard and the API and SDK offerings that fuel the platform economy will become increasingly robust. Thanks to the opportunities generated by these new platforms and the new opportunities offered to end users, developers, and platform businesses themselves, everyone stands to win—if they act soon. D!


About the Authors

Bernd Leukert is a member of the Executive Board, Products and Innovation, for SAP.

Björn Goerke is Chief Technology Officer and President, SAP Cloud Platform, for SAP.

Volker Hildebrand is Global Vice President for SAP Hybris solutions.

Sethu M is President, Mobile Services, for SAP.

Neal Ungerleider is a Los Angeles-based technology journalist and consultant.


Read more thought provoking articles in the latest issue of the Digitalist Magazine, Executive Quarterly.

Turn insight into action, make better decisions, and transform your business.  Learn how.

Comments

Let’s block ads! (Why?)

Digitalist Magazine

Misco selects NetSuite OneWorld to deliver business transformation

og image Misco selects NetSuite OneWorld to deliver business transformation

Reseller of IT Hardware and Services Chooses Leading Cloud ERP for Rapid Implementation, Breadth of Functionality and Local Data Centres

LONDON—26 September 2017—Oracle NetSuite, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA)</a> and omnichannel commerce software suites, today announced that Misco, a leading European B2B reseller of IT products and services has selected NetSuite OneWorld to modernise and transform its business.

Misco selected NetSuite OneWorld for its multi-language and multi-currency capabilities to manage international operations in the UK, Italy, Spain, the Netherlands and Sweden, as well as a shared services centre in Hungary. As the market for IT products and services undergoes rapid change, Misco was confident NetSuite’s flexibility could meet its dynamic needs to provide a customer centric hybrid business model for its portfolio of products and services on a single platform.

Founded more than 30 years ago, the Wellingborough, UK-based company offers 40,000 different technology products from leading manufacturers and has been steadily growing its services business across Europe. After a new management team backed by a private equity firm acquired Misco from parent company Systemax earlier this year, it set a target to migrate off two legacy software systems, spread across six countries, before the end of the year. The new Misco management team, led by CEO Alan Cantwell, chose NetSuite OneWorld for its broad range of functionality, rapid deployment and ease of implementation. Furthermore with data centres across Europe and in particular the Netherlands, NetSuite could assure Misco and its growing number of service customers that their data would be stored locally.

Misco plans to implement NetSuite OneWorld in a multi-phased approach to go live on core ERP components, financials, CRM, supply chain management, inventory management, order management and procurement. Additionally Misco is evaluating NetSuite’s ecommerce, marketing and Professional Services Automation (PSA) functionality for future deployment across its sales and service operations.

“We wanted to replace our legacy systems with a modern cloud-based ERP system in a very short time frame,” said Paul Baldwin, CIO of Misco. “NetSuite provided a functionally rich platform that can scale with our growth and meet future market dynamics. We expect the automation of business processes through this implementation to create greater efficiencies and improve the customer experience.”

Misco is working with RSM, a UK-based NetSuite systems integration partner with international experience in successfully managing cloud ERP implementations under tight deadlines. Chris Knowles, RSM’s Head of Technology Consulting in the UK said, “This project provides a fantastic opportunity for Misco to standardise its operations from the front office to the back-office and achieve improved productivity through NetSuite’s leading cloud ERP platform. Misco has an ambitious implementation timeline and RSM was able to demonstrate a rapid but viable approach to achieve their objectives.”

With support for 190 currencies, 20 languages, automated tax calculation and reporting in more than 100 countries and transactions in more than 200 countries, NetSuite OneWorld will provide the following benefits to Misco:

  • Rapid implementation. With implementations measured in months, not years, NetSuite OneWorld will speed Misco’s time to value.
  • 360-degree customer view. With a unified view of customers across the organization, Misco can provide better customer support and service with better visibility.
  • Unified order-to-billing-to-revenue. With advance billing and revenue recognition, Misco can easily adopt hybrid business models to adapt to market changes.
  • Significant savings in IT costs and complexity. NetSuite’s proven, securely featured cloud solution will help eliminate the complexities of managing, maintaining and upgrading business applications, allowing Misco to rededicate staff to business growth.
  • Real-time visibility. NetSuite OneWorld will give Misco visibility across its operations with one unified financial system of record to provide visibility into standard costs with detailed breakdowns.
  • Data-driven decisions. With a unified platform, Misco will have real-time access to a single source of data across its entire enterprise enabling more informed decisions.
  • A broad range of robust international capabilities. NetSuite OneWorld will provide a highly scalable system for growth with the ability to quickly and easily add global functionality as Misco expands into new markets.

About Misco
A leading provider of IT products, solutions and services to businesses and public sector organisations, Misco has operations in the UK and Ireland and also across Europe in Italy, Spain, the Netherlands and Sweden.

With over 30 years’ experience and a portfolio of 40,000 information technology products from all the leading manufacturers, Misco is an independent supplier, offering great deals and solutions for consumers, businesses and public sector organisations.
www.misco.co.uk

About Oracle NetSuite
Oracle NetSuite pioneered the Cloud Computing revolution in 1998, establishing the world’s first company dedicated to delivering business applications over the internet. Today, it provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries. For more information, please visit http://www.netsuite.com.

Follow Oracle NetSuite Global Business Unit’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Let’s block ads! (Why?)

NetSuite's Latest Press Coverage

Upcoming Webinar: How To Deliver High Performance Capital Markets CRM Customer Experiences

WEBINAR 300x225 Upcoming Webinar: How To Deliver High Performance Capital Markets CRM Customer Experiences

As the Capital Markets industry continues to grow and as product companies continue to fight for “Top of Mind Awareness” via your channels, it is imperative to differentiate by providing personalized, proactive, and predictive customer experiences. On September 21, PowerObjects, an HCL Technologies Company, Forrester, and Discovery Data will host a webinar to teach you how to create customer loyalty in Capital Markets by leveraging CRM to deliver the right messages, to the right constituents, at the right time regardless of channel, business unit, customer, or employee!

Webinar Details:
September 21, 1-2pm CST
Register here!

Key Takeaways:

  • Learn how Microsoft Dynamics 365 will streamline the way in which you manage complex hierarchies, associations, teams, and relationships
  • Preview how an integrated Dynamics 365 and LinkedIn “Voice of the Customer” record will empower your touch points
  • Learn how Discovery Data can empower your CRM and LinkedIn data by providing accurate performance and data points for interacting with your firm, branch, and contact segmentation

Speakers:
speakers final Upcoming Webinar: How To Deliver High Performance Capital Markets CRM Customer Experiences

Let’s block ads! (Why?)

PowerObjects- Bringing Focus to Dynamics CRM

An Inside-Out Approach to ERP can Deliver a Modern Customer Experience

websitelogo An Inside Out Approach to ERP can Deliver a Modern Customer Experience

Posted by Anand Misra, Principal Product Marketing Manager

For businesses today still running siloed, departmental solutions of yesterday, there are daily challenges meeting the needs of the modern consumer. The answer for many is to turn their ERP system inside out.

Consumers today have virtually unlimited options for researching and purchasing products, with online sales and new digital channels providing not only transparency into pricing but the actual shopping experience for millions of shoppers around the world. That ubiquity of information has raised expectations and most businesses are having a hard time delivering on.

A chief culprit for the challenge in delivering an omnichannel customer experience is the ERP system itself. Traditionally, ERP software was built to serve the needs of employees, not today’s consumers, let alone the partners and vendors that are a critical part of any modern enterprise. Today’s customers expect accurate inventory information, cross-channel order history and flawless order execution. These are inherently difficult for the legacy ERP systems from the ‘90s that too many businesses are still running on today. Those systems were designed around departmental processes, rather than around the customer and many of the newer versions of those older systems struggle to cast of the legacy of their origins. When the internet emerged with new platforms to transform the way companies deliver product support and information to customers, most companies just began bolting on ecommerce and content management systems that were disconnected from the system of record. To this day, customer data is still spread across CRM, ecommerce, marketing and multiple systems of record, making it near impossible to reward the most profitable customers, predict demand or ensure repeat business.

The answer for many is to spend hundreds of thousands of dollars trying to integrate these separate systems to support their omnichannel ambitions. The results are mixed, with integrations breaking with software upgrades, a lack of real-time visibility as data transfers are done in batches and companies still left with software designed to support employees rather than customers.

These companies fail to realize the depth to which the need to redesign their core infrastructure. Every aspect of this infrastructure needs to be evaluated to design around a customer-centric model from the beginning. They need to turn the ERP system inside out with the explicit goal of improving the customer experience.

Companies that orient around their customers and directly connect demand to a digitally-enabled supple chain will be the long-term winners. Amazon, the prime example, has built its infrastructure to take advantage of global product and price transparency, even dynamically pricing versus competitors.

Today, a company no longer needs to physically own a product to sell it on its website. If a retailer knows a vendor has inventory, it can take the order without ever possessing the product. And beyond supply chain efficiencies, there was incredible efficiency from operating at scale. As the businesses grow, the incremental costs associated with demand could be handled with far fewer employees and far lower inventory costs.

Newer companies that built (or rebuilt) from the ground up with ecommerce and a digital supply chain reap significant advantages:

  • Visibility into supplier and manufacturer inventory.
  • Responsive, consistently excellent customer service.
  • The ability to track and evaluate customer buying histories, behaviors and preferences.
  • Customer profiling and product recommendations for better targeting.
  • Customer self-service through low-cost online portals.

What started as a challenge for B2C companies is now manifesting in the B2B world. B2B customers that have seen the ease of use, visibility and real-time information provided in the B2C world, couple with a new generation of employees that knows no other way, are forcing B2B companies to reimagine their own processes.

Delivering the best customer experiences requires wholesale changes: in organizational structure, in culture and in IT systems. It requires a more modern infrastructure built around the customer. A modern infrastructure is an investment that will pay off in the years and decades to come. But finally, the ultimate goal is within reach: give customers a personalized, relevant and consistent experience across every channel.

For more on the power of building ERP around the customer, download the white paper Customer Commerce: Turning Your ERP Inside Out.

Learn how NetSuite helps create ubiquitous customer experience, helps differentiate your brand and exceed customer expectations: www.suitecommerce.com

Posted on Wed, August 16, 2017
by NetSuite filed under

Let’s block ads! (Why?)

The NetSuite Blog

Deliver Service Unleashed: Giving Your Customers Your All

unleashed 768x304 Deliver Service Unleashed: Giving Your Customers Your All

In Seth Godin’s recent TEDxYouth talk, “Stop Stealing Dreams,” he asked his audience to raise their right hand as high as they could. After a room full of people reached for the sky, he added, “Now, raise your hand a little higher!” Without exception, every hand in the room was raised higher. They had all held back a little, just in case a bit more might be later requested. But what if no one held back, or to take the analogy a step further, what if we delivered service to those we serve – colleagues, customers, clients, family members – that is completely unleashed from the start?

For example, we needed a large bear-proof crate that would hold a garbage can at our river home in the North Georgia mountains. Black bears are not particularly dangerous unless protecting a cub; they are just always hungry. In the spring and summer, they roam the river bank at night behind our house in search of garbage cans with an inviting aroma. Even though we chained the large can to the wall, they still crushed it from the top to forage for any tasty contents, leaving our backyard littered with garbage.

We called Bill Lorraine. Bill is a master carpenter who had added a sunroom onto the river side of our house. When a neighbor came over to inspect the finished national park style crate he commented, “Now, this is one serious crate. Why? Because even an elephant couldn’t have his way with it. But, why Bill for a small project like this?”

Our answer was: “Bill’s really, really good…he is a carpenter unleashed.”

Have a pep talk with your leashed attitude

“When people ask me ‘how do you make it in show business?’” says famed actor and comedian Steve Martin, “What I always tell them – and nobody ever takes note of it [because] it’s not the answer they wanted to hear. What they want to hear is, ‘here’s how you get an agent, here’s how you write a script, here’s how you do this…’ But I always say: ‘Be so good they can’t ignore you.’ If somebody’s thinking, ‘How can I be really good?’ people are going to come to you. It’s much easier doing it that way than going to cocktail parties.”

Service unleashed is all about being really, really good. It means customers experiencing you raising your hand as high as you can – right out of the blocks. The pursuit of excellence says to your colleagues and customers, “You are so important to me that you get my absolute best.” “Being really, really good” includes service with an attitude – an unmistakable disposition of passion and confidence.

Deliver service unleashed by paying attention to the details that, improperly maintained and managed, can spell mediocrity. It means staying on top of the subtle signals colleagues or customers experience that might disappoint. It involves thinking beyond your customer’s needs to their unspoken aspirations. And, it encompasses ensuring customers witness internal service – colleague to colleague – that matches the same standard of distinction.

Take respect to the top for your customer

Two things I remember about my very first suit. It was a powder blue suit—perfect for Easter Sunday church dress-up. And it was a “big boy” event. I was seven years old. Joseph Neel’s Men’s Wear in Macon, Georgia, was a two-hour drive from my rural hometown and we visited only every August to buy school clothes. But this purchase required a special spring journey.

The “big boy” event started with the salesperson person pulling up a chair in front of me at my eye level. He shook my hand and introduced himself by his first name, not “Mr.” Without a single glance at my dad, he asked me about my favorite color. Then he asked for my second favorite color. He asked me about my hobbies and wanted to know my best friend’s name. We were pals in a matter of minutes.

I walked out of the store very tall because I had a suit in my favorite color, a white dress shirt, a pair of shoes, and a tie in my second favorite color. Did I mention that I was seven?

Respectful service – experiences filled with admiration – starts and ends with a clear and present devotion for customers. It is affirmation laced with authenticity. It is confident deference without a hint of servitude. And it is born out of enormous pride in one’s role and workmanship manifested as a kind of invitation to the experience.

It is as if the server says, “Come witness and experience my excellent work, crafted just for you.” It is like a “random act of kindness,” only when you deliver service that is respectful, it is not random; it is perpetual.

And always deliver service that is first class

My business partner and I were working with a client in Nicaragua. One evening we elected to skip the hotel grill and try the hotel’s upscale restaurant – Factory Steak and Lobster. We were in for a special treat. So I ordered my usual Jack Daniels whiskey on the rocks. In every restaurant in America, this request would yield a highball glass brought to the table already filled with ice plus the special adult beverage ready to drink. Because of that practice, I have sometimes gotten cheap bourbon poorly disguised as Jack, as well as a drink the bartender apparently measured with a thimble instead of a jigger.

But at the Real Metrocentro InterContinental in Managua, I was not served Jack Daniels. It was presented to me! The waiter brought a tray containing a full bottle of Jack, an empty chilled glass, a container of ice, and a tall shot glass. The glass was then filled with ice – one cube at a time, and placed before me. The bottle was presented much like a wine steward might present a chosen bottle of wine. Then, assuming approval, the Tennessee whiskey was poured into the shot glass. Finally, lovingly poured into the ice-filled highball glass! A simple shot of whiskey was treated like pricey Dom Perignon champagne. That’s how you deliver service that resonates.

Then make it magical!

What if you found a way to make the mundane magical? What if every service moment was treated as an extraordinary event for a cherished customer? The check-in hotel clerk would come from behind the desk to give you your room key. The taxi driver would take your luggage all the way into the hotel lobby. The service tech would explain your auto repair kneeling eye level with you as you sat comfortably.

Customers are not interested in being treated as royalty served by a slave. But, they do notice when the service they receive clearly indicates they are treasured. If your customers gave your service a letter grade, what grade would you get? What steps can you take to make an A+ on your next customer report card? Deliver service that is the best you have, and their best will come back to you.

For more on customer engagement, see 5 Steps to Your Customer’s Heart with Emotionally Aware Computing.

“Service Unleashed” is the copyrighted name of a suite of new customer service training programs designed by Chip Bell and co-owned and delivered by Forrest Performance Group (fpg.com).

Comments

Let’s block ads! (Why?)

Digitalist Magazine

Walmart could soon use drones to deliver purchases

Walmart may use drones like in-store messenger pigeons.

The retail giant was granted a patent this week for a system in which drones would shuttle products between different departments inside its stores. The idea is to free customers from having to walk across its super-sized emporiums to find what they want and from having to wait while employees return from far-away storerooms.

Ultimately, Walmart believes that drones “can greatly improve the customer experience without overburdening the human associates of the facility.” Waiting, the filing said, “can contribute to reduced customer satisfaction.”

The drones would mostly avoid buzzing above customers’ heads by being routed over shelves instead of store aisles, according to the patent filing. But the filing did leave the door open to humans and flying delivery assistants crossing paths.

Although flying drones over people’s heads may not be a safety risk, steering clear of customers may “nevertheless provide an increased feeling of security for those below,” the filing said.

Of course, Walmart’s new patent is no guarantee that it will use drones. Companies file patents all the time, and not every one of them is put into use.

Fortune contacted Walmart for more information and will update this story if it responds.

As part of the drone delivery system, each store would have a computer system that would function as automated air traffic control for dispatching drones and deciding their flight paths. Sensors on the drones would help them avoid obstacles.

Several drone landing zones would be created in stores, some of which would be in plain sight of customers while others may be hidden from view.

Drones may uses nets or hooks to grab and carry items, depending on the product’s shape and weight. If needed, employees would attach items to drones after getting specific instructions through text messages or through an app.

walmart drone patent Walmart could soon use drones to deliver purchases

Above: Walmart drone delivery patent

Image Credit: Fortune

Walmart’s proposed drone delivery system is different from other high-profile drone delivery projects by the likes of Amazon, Google parent company Alphabet, and UPS. Those initiatives involve drones delivering goods to people’s homes, but drone experts generally say that such delivery systems are years away because of factors like federal regulations, limited drone battery life, and the high cost of larger drones that are capable of traveling long distances.

A recent Gartner report said that businesses could start using drones to deliver goods within their own facilities, something akin to what Walmart is proposing. Additionally, a business that operates in a large office park could use drones to distribute packages like pneumatic tube systems used years ago for inter-office mail, Gartner analyst Gerald Van Hoy told Fortune in February.

This story originally appeared on Fortune.com. Copyright 2017

Let’s block ads! (Why?)

Big Data – VentureBeat

How To Deliver Projects On Time On Budget Using Microsoft Dynamics CRM

Does your company want to deliver projects on time and on budget?

Do you use Microsoft Dynamics CRM?

AbleBridge’s Project Management tool for Dynamics CRM can help.

You’ve made extensive use of your Microsoft Dynamics CRM solution in your marketing campaigns. Your sales team has also used it extensively in identifying prospects, cultivating leads and closing deals. Now, follow through and let AbleBridge Project Management for Dynamics CRM manage your project through to fulfillment.

AbleBridge Project Management is a powerful, effective tool for managing projects even after the sales process has been completed. Unlike standalone project management solutions, AbleBridge Project Management was conceived, designed and built to integrate with your Microsoft Dynamics CRM solution.

It only makes sense: you have collected a great deal of customer information during marketing and sales. All of that valuable information is crucial when it comes time to deliver the project. Why waste the time and possibly the accuracy of entering all the information again into a separate system?

Let your software do the heavy lifting.

  • Because it integrates with your Dynamics CRM, the AbleBridge Project Management tool is intuitive and familiar, hence, easy to use.
  • With templates based on your best practices but customizable for specific projects, you can streamline project setup.
  • You can easily define parameters for the project, mark milestones and provide real time visibility to all project members, even those in the field, through mobile and tablet support.
  • Because of the strategically designed workflows, you can ensure that each step is laid out clearly and consistently and that team members are accountable for fulfilling their individual roles.
  • Dashboards allow you to track timelines, budgets, expenses and resources.
  • You can compare actual vs. projected time and expense.
  • You’ll know at any given time what the status of your project is and what needs to be accomplished next.
  • Strong reporting capabilities allow insight into time and budget status, percentage of completion, and project task accountability.

Also, because AbleBridge Project Management tool is integrated with your Dynamics CRM, it can be integrated with your ERP system allowing you to produce and manage invoices and maintain a handle on the financial aspects of your projects.

AbleBridge Project Management tool for Microsoft Dynamics CRM is a powerful way to manage projects from beginning to end.

If you are interested in a better way to manage your projects in Dynamics CRM, learn more about the Project Management for Dynamics CRM from AbleBridge. Contact us at 877-600-2253 or [email protected]

By AbleBridge, Microsoft Dynamics CRM Gold Partner, now a Crowe Horwath company.

Follow us on Twitter: @CroweCRM

625X77forCRMBlog 5 625x77 How To Deliver Projects On Time On Budget Using Microsoft Dynamics CRM

Let’s block ads! (Why?)

CRM Software Blog