Tag Archives: VIDEO

D365 In Focus: 3 Tools PowerObjects Uses to Assess Change Readiness [VIDEO]

D365 In Focus Assessments still 800x600 300x225 D365 In Focus: 3 Tools PowerObjects Uses to Assess Change Readiness [VIDEO]

For a successful Microsoft Dynamics 365 implementation, a high rate of user adoption is critical. PowerObjects’ Change Management Consultants can help you drive user adoption by managing the people side of change and understanding the health of your organization – prior to the start of a project. In this D365 In Focus video, we share 3 tools that PowerObjects uses to assess change readiness. Check it out!

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PowerObjects- Bringing Focus to Dynamics CRM

PowerPack Add-Ons by PowerObjects [VIDEO]

PowerPack Add Ons by PowerObjects 800x600 300x225 PowerPack Add Ons by PowerObjects [VIDEO]

Our team of experienced developers have created over 30 PowerPack Add-Ons, designed to help Microsoft Dynamics 365 users enhance the capabilities within their CRM. These add-ons work on top of the out-of-the box CRM features to provide even greater functionality and efficiency. Start-up and enterprise organizations alike are leveraging these solutions for just $ 1-2 per user, per month and you can to! In this video we’ll explain what our PowerPack Add-Ons are, how they work, and demonstrate how you can get started with a free 30-day trial of any of our solutions.

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PowerObjects- Bringing Focus to Dynamics CRM

D365 In Focus – General Data Protection Regulation [VIDEO]

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GDPR (General Data Protection Regulation) is a new European Union regulation that came into effect on May 25, 2018. The objective of this new regulation is to redefine how we capture and process personal data. PowerObjects is committed to ensuring your Microsoft Dynamics 365 data is handled securely and is compliant with GDPR. In today’s Dynamics 365 In Focus video, PowerObjects CTO, Marco, answers some frequently asked questions about GDPR and how it impacts our Dynamics 365 customers.

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PowerObjects- Bringing Focus to Dynamics CRM

D365 In Focus: Dynamics 365 University [VIDEO]

D365 In Focus D365U Still 800x600 300x225 D365 In Focus: Dynamics 365 University [VIDEO]

One of the four pillars at PowerObjects is Education. We know business results depend on rapid adoption and effective usage of Microsoft Dynamics 365, which is why we have such a strong focus on training teams to support the technology long term. Our Dynamics 365 University offerings focuses on out-of-the-box features and functionality training to help bring success to your system implementation. When you choose education at PowerObjects, you have a choice to attend a regularly scheduled offering at any of our global training centers, or we can bring a trainer on site to a location of your choice. Watch this D365 In Focus video to learn more about PowerObjects’ Dynamics 365 University!

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PowerObjects- Bringing Focus to Dynamics CRM

D365 In Focus: The PowerObjects Experience at D365UG Summit EMEA [VIDEO]

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PowerObjects was a sponsor and contributor of educational Microsoft Dynamics 365 content galore at this year’s D365 User Group Summit EMEA in Dublin. This was the second year Dynamics Communities held their user group Summit in Europe and the PowerObjects team hosted over 16 educational sessions, one “Dynamic” partner showcase, and we brought a whopping 21 staff members to work our booth and answer questions about Dynamics 365. Check out our recap video of the event to see what we were up to during the week!

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PowerObjects- Bringing Focus to Dynamics CRM

D365 In Focus: 4 Misconceptions About Change Management [VIDEO]

D365 In Focus Change MGMT Misconceptions 800x600 300x225 D365 In Focus: 4 Misconceptions About Change Management [VIDEO]

At PowerObjects, we know that your organization’s people are your biggest asset. We want to make sure we bring them along on this Microsoft Dynamics 365 journey with us! As change managers, we focus on how your team is going to adapt to new processes and how to make your implementation smoother. In today’s Dynamics 365 In Focus video, Sara Jo discusses four common misconceptions we hear from prospects when talking about change management on a Dynamics 365 implementation!

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PowerObjects- Bringing Focus to Dynamics CRM

The Customer Experience Impact [VIDEO]

Customer Experience Still 800x600 300x225 The Customer Experience Impact [VIDEO]

How you interact with your customers matters. As technology evolves so do the needs of our customers. Microsoft’s stack of applications provide a unified platform that enables users to engage with customers, empower employees, and improve service levels and responsiveness. What impact do you have on your customers? Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365:

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PowerObjects- Bringing Focus to Dynamics CRM

Video: Thames Water Wins with Customer-Centric Collections

Thames Water Customer Centric Collections Video: Thames Water Wins with Customer Centric Collections

Thames Water, the UK’s largest provider of water and wastewater services, is using FICO collections systems to provide customer-centric collections.  In the first seven months of using FICO® Debt Manager solution and FICO® Risk Intervention Manager, Thames Water collected £10 million using these services, and has accelerated payments from customers for Thames Water at a lower cost.

Further to this, one of the key metrics set in 2014 was for by Thames Water to reduce the bad debt charge from 3.6 percent of all of the organization’s revenue. Today the bad debt charge sits at just 2.9 percent with the team keen to keep it falling.

“We have a debt book that runs at about £400 million per year and one of the biggest challenges we face is the knowledge and understanding of our customer,” said Ross Betts, Collections Manager at Thames Water. “We had a one-size-fits-all approach in our collections platform; and what we were looking to do, through segmentation and customer data, is really identify different groups of customers, and work out the best way to be treating those customers.”

Thames Water worked with FICO to completely transform its collections platform and pursue customer-centric collections.

“FICO have been really good over the three to four years we have been working with them,” said Betts. “Not only have they provided us the foundation in Debt Manager 9 and the opportunity to communicate with our customers through CCS, but really that relationship and that understanding of collections as wellTheir knowledge and expertise in helping us with our strategy has been really helpful.”

Hear more in this video:

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FICO

Video: NAB Succeeds With Analytically-Driven Collections

NAB CCS 2 Video: NAB Succeeds With Analytically Driven Collections

National Australia Bank, one of the four largest financial institutions in Australia, auto-resolves 75% of delinquent conversations with customers while maintaining its posture as a leader in customer care. The bank has done this by harnessing the power of FICO’s Customer Communication Services (CCS) to bring analytically-driven automation to its collections process.

The implementation has resulted in 75% automation of all cases, a lower cost-to-collect and reduced impairment. It has also produced a Net Promoter Score of 63. That means that 63 out of every 100 customers handled in NAB Collections would promote their positive experience to others. Now there’s a thought, brand promotion from those you might not expect!

Previous to the move to analytically-driven collections, NAB was using an inefficient dialer and SMS platform. They needed a lot of people to service customers and a lot of the calls weren’t very effective.  In the past NAB’s collections staff were forced to have uncomfortable conversations with customers. The associate would be mandated to ask the questions, ‘why they hadn’t paid?’, ‘when they were going to pay?’ and even ‘how they were going to pay?’ which would make the customers frustrated.

Working with CCS, the bank was able to make the entire approach more sophisticated. The actions taken by CCS are now fed back into the core systems so that NAB doesn’t contact the customer subsequently, breech debt collection guidelines or create a poor customer experience. The bank’s collections department is now operating extremely efficiently. Its staff engagement has gone up significantly, its customer engagement has gone through the roof, its rate of staff attrition has dropped, its opex has dropped and its levels of bad and doubtful debt have dropped.

“We were recently recognized in Fortune 500 Magazine as one of the top performing companies in the world in terms of customer care,” said Jonathan McCleery, Design and Innovation Manager at National Australia Bank. “And we look at what we have done in automation as a major contributing factor to that.”

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FICO

Video: Ironstream Version 2.1: The Data Forwarder for IBM Z

Ironstream has already established itself as the premier mainframe-to-Splunk data forwarding solution. The recent release of Ironstream version 2.1 added a number of key features that further distanced itself from any competition.

In keeping with their track record of enabling customers to quickly extract value from their critical data, Syncsort is empowering enterprises to make better decisions by making mission-critical mainframe data available in another popular analytics platform.

Ironstream Version 2 1 Explained banner Video: Ironstream Version 2.1: The Data Forwarder for IBM Z

The release of Ironstream version 2.1 included these enhanced features:

  • Added capability to forward data to the Elastic stack, providing a choice of analytics platform target
  • Included a comprehensive set of IMS log records with synchronous and asynchronous delivery
  • Increased number of SMF types
  • Enhanced SMF collection – via EXITs and Logstream In-Memory
  • Accelerated Under-the-hood performance improvements

Watch the video below to learn more about Ironstream and what’s new in version 2.1.

Download Ironstream in the Real-World for ITOA, ITSI, SIEM now to explore real world use cases where new technologies can provide answers to the questions challenging organizations.

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Syncsort + Trillium Software Blog