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Monthly Archives: March 2021

Cisco is bringing individual and team insights to Webex video calls

March 31, 2021   Big Data

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Starting this summer, Cisco’s Webex will begin to serve up insights for video calls to a select group of users for individuals, teams, and organizations. Examples include engagement insights, like how often you had your video on or showed up on time and the people or teams within an organization that you speak with most often.

The goal, Cisco VP Jeetu Patel told VentureBeat in a phone interview, is to make video calls better for people living in the hybrid world between in-person meetings in the office and virtual meetings at home. The tricky part, he said, is considering what information is good for an individual to know while not giving people the impression that Webex is, for example, flagging employees who are routinely late to meetings to managers.

“Let’s say you did 12 meetings today, and in six of those meetings with four people or less, you actually spoke for 90% of the time. That would be a really bad thing to give your boss, but a really good thing for you to have so you can say, ‘Oh, I should probably do a better job listening,’” he said. “The privacy on that front is not at the organizational level. It’s at the individual level. So when we provide insights like that to an individual, the individual owns the data, not the organization, because we don’t believe that without your explicit permission, you’d want to have your boss see that.”

Webex has introduced a series of new features in recent months, some powered by artificial intelligence, to change how people share information in video calls. Toward this end, Patel said, “We’ve probably invested about a billion dollars or so in the past two years in AI.”

Above: Individual insights

Gesture recognition means that people in video calls can now raise their hand or give a thumbs up or thumbs down to ask to speak or register feedback. Another AI-powered feature on the way will crop the faces of people who attend in-person meetings for the person who’s working from home or remotely.

“Even though there are three people sitting in a conference room, we’ll actually break the stream into three separate boxes and show it to you, and our hardware will actually do that,” he said.

Patel has overseen the acquisition of three companies since joining Cisco last summer, after serving as chief product officer at Box. Last month, Cisco closed its acquisition of IMImobile for $ 730 million in part to beef up its AI capabilities. Last summer, Cisco announced plans to acquire BabbleLabs, an AI startup focused on filtering audio so that the sound of someone doing dishes nearby, a lawnmower, or loud background noise can be reduced or eliminated. And earlier this year, Cisco acquired Slido, a startup that makes engagement features for video calls like word clouds or upvoting questions. Such features can allow a meeting to take the structure of a town hall, with transparency around the top questions for employees within an organization since everyone can see the questions that are being posted.

“Engagement should not be measured based on having a judgment on someone saying, ‘I’m judging that you look sad, and therefore I’m going to do certain things … at that point in time in my mind, you could cross a boundary where there’s more bad that can come out of that than good,” he said.

In 2019, Cisco acquired Voicea to power speech-to-text transcription of meetings. Closed captioning and live translation are also available in Webex calls.

Deciding where to draw the line on which AI-powered features or insights to introduce in video calls can be a challenge with nuance. Earlier this year, Microsoft Research did a study with AffectiveSpotlight on AI for recognizing confusion, engagement, or head nods in meetings. If taken in the aggregate, picking up cues from the audience could be really helpful, particularly for large organizations. But if affective AI for video calls led to critique of how often a person smiles or shows certain forms of expression, it could be considered invasive, or counterproductive, or biased to certain groups of people.

Video analysis of expression today can have major shortcomings. A group of journalists in Germany recently demonstrated that placing a bookshelf in the background or putting on glasses can change affective AI evaluations of a person in a video.

It shouldn’t matter whether a person is an extrovert or prefers not to talk in group settings as long as they fulfill their job duties. And some people talk a lot but have nothing much say, while others talk less often but deliver sharp insights or sage advice. It just depends on the team, role, and scenario.

“I’d rather you give explicit permission than something you pick up because one, it’s bad if you misread [certain stats]. And two, there’s a fine line between ‘This is super productive’ and ‘We can’t do this because it violates my privacy or it’s just outright creepy,’” Patel said.

Cisco plans to roll out Webex People Insights globally over the span of the next year starting with select users in the U.S. this summer, announcing the news today as part of Cisco Live. In other Cisco Live news, on Tuesday Cisco announced plans to combine networking, security, and IT infrastructure offerings and work with the Duo authentication platform it acquired in 2018.

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Is your Dynamics On Premise implementation cloud ready?

March 31, 2021   CRM News and Info

2915853144 Is your Dynamics On Premise implementation cloud ready?

Lots of customers have opted to implement Microsoft Dynamics 365 On Premise rather than in the cloud over the years. We’ve helped several migrate to online as the choice became part of their technology roadmaps. In recent years, Microsoft has moved towards a “Cloud First” methodology. Review our recent blog post “The Benefits of Dynamics 365 Online Versus On-Premise” to learn more about the benefits of Dynamics 365 Online. For those still on premise, this means it’s time to start planning ahead. You may be wondering, “Is my Dynamics On Premise implementation cloud ready?” or “When should I start planning to migrate to the cloud?” Have no fear. Beringer can help!

How do I get to the cloud?

Here are Beringer Technology Group, we have helped several customers migrate Dynamics On Premise implementations to the cloud. We’ll go through a rigorous review process with you to identify data to be migrated, reports, workflows and business processes currently in use, what works well and what is lacking in order to create a roadmap for your online migration path. No two are alike. We’ll look at customizations and make personalized recommendations for eliminating code and utilizing new features and functionality available only in the cloud. We’ll help you make decisions to leverage the Unified Interface as well as plan for enhancements Microsoft pushes out with each new “wave” or release. We can deliver a training program to help your organization through the transition as well. We’ll work together to make the move to the cloud as smooth as possible.

When is the best time to move?

So when is the right time to move to the cloud? In short, the sooner, the better. The Mainstream Support end date for Dynamics 365 for Customer Engagement v9.0 is 1/9/2024. Mainstream Support includes new releases, updates, service packs, builds, fixes and patches needed to fix product defects or security vulnerabilities.  The Extended Support end date for that version is 1/13/2026, which oddly enough is the same end date for CRM 2016. Extended Support usually last for another five years after Mainstream Support ends. The much shorter two year period here leads us to believe that Microsoft has other plans for Dynamics 365 On Premise. During this period, Microsoft will continue to provide security updates and bug fixes. But no other updates will be available without a paid support agreement.

To keep your Dynamics 365 application safe, secure and up to date, we recommend migrating to the cloud before the end of Mainstream Support for your current version. Is your Dynamics On Premise implementation cloud ready? Contact us today to find out more about how Beringer can help you take the next step to move to the cloud!

Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution, also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training,  Unified Communication Solutions, and Cybersecurity Risk Assessment.

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Snake IRL?

March 31, 2021   Humor

Posted by Krisgo

About Krisgo

I’m a mom, that has worn many different hats in this life; from scout leader, camp craft teacher, parents group president, colorguard coach, member of the community band, stay-at-home-mom to full time worker, I’ve done it all– almost! I still love learning new things, especially creating and cooking. Most of all I love to laugh! Thanks for visiting – come back soon icon smile Snake IRL?


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Looking for a new job? Then you need to check these out

March 31, 2021   Big Data
 Looking for a new job? Then you need to check these out

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Are you on the hunt for a new job at the moment? First of all, good for you — it’s a pretty exciting decision to make for yourself. However, it can also be pretty scary, especially if you’re living through a global pandemic, am I right? The good news is that companies are very much hiring at the moment, despite everything that’s happening, so there’s no shortage of exciting roles to apply for.

Here are just a handful of the kinds of roles up for grabs right now.

Staff Machine Learning Engineer – Visa AI Platform, Visa

This position is for a Staff Software Engineer with solid development experience who will focus on creating new capabilities for the Visa AI Platform while maturing the code base and development processes. In this position, you are first a passionate and talented developer that can work in a dynamic environment as a member of Agile Scrum teams. Your strong technical leadership, problem-solving abilities, coding, testing and debugging skills is just a start. You must be dedicated to filling product backlog and delivering production-ready code. You must be willing to go beyond the routine and prepared to do a little bit of everything. You will be an integral part of the development team, sometimes investigating new requirements and design and at times refactoring existing functionality for performance and maintainability, but always working on ways to make Visa more efficient and provide better solutions to customers.

Backend Team Lead, Outbrain

The Bizinfra team that is part of the core development of Outbrain’s Business Technology, is looking for a leader! As a Bizinfra Team Lead you will lead backend developers (local and offshore) and QA engineers. You will be working closely with Randamp;D, MIS (Information System), Solution Architect, Business and Finance stakeholders, data infra, and more. The successful candidate will be responsible for designing, developing, and maintaining processes that affect both customer-facing applications and integrations with back-office systems while also building and maintaining processes to support billing systems.

Senior Manager, Communications, Redbull

The role of the Redbull Communications function is to develop the overarching messaging and communications strategy for the brand, and to get people to talk about Red Bull through media coverage, opinion leader engagement, and partner content amplification. The function grows media relationships, brings opinion leaders into the Red Bull world through experiences, and works with partners to share messages. Reporting to the Director of Marketing of the Southwest Region, you will lead the Communications efforts for the region, with the goal of increasing awareness of and affinity for the Red Bull brand and its local activations, events, athletes, and media projects. You will develop the annual Southwest Regional Communications plan, ensuring all communications efforts are accomplished on-budget and achieve their planned engagement targets.

Senior Marketing Specialist, Zurich Instruments

Zurich Instruments is the technology leader for advanced test and measurement instruments. As a marketing team, they are proud of their products and passionate about finding creative and effective ways of how to promote these to researchers and industrial customers around the world. Are you a self-starter keen to work in an international team? Then apply now as a Marketing Specialist who will strengthen the Marketing & Sales team in Cambridge, MA. Supported by teams from across three continents, you will become the first marketer in the U.S. office and will therefore have the unique chance to drive and further develop marketing initiatives in the region. 

Product Manager — Business Intelligence, Technology & Digital, McKinsey & Company

You will join McKinsey’s Technology & Digital organization as a core member of both the Product Management function and as part of the Data, BI and Analytics Group committed to solving problems for colleagues and solutions using technology. You will focus on products designed to enable data-driven decisions and deliver insights. The Product Managers work closely in teams alongside experts in various disciplines — designers, researchers, engineers, analysts, and others — and together, the team relentlessly strives to deliver outcomes that matter to people. You and your team will work together to discover opportunities, experiment, test, and learn, and deliver solutions using a mix of methodologies, including design thinking to help understand people’s needs, wants, and problems; lean methodologies to experiment fast and learn a lot; and agile approaches to reduce uncertainty by working in short dev cycles and pausing to reflect and adapt.

Head on over to VentureBeat jobs now for even more brilliant opportunities.

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CRM’s New Normal: It’s Complicated

March 31, 2021   CRM News and Info

As we slowly climb out of the Covid anis horribilis, advocates of the new normal (whatever that is) may wish to temper their prognostications about working from home or working from anywhere.

While those are good ideas, and the new crop of CRM apps that support such hybrid work lives are genuinely cool, they might only demonstrate the deep functionality of CRM companies’ platforms and not a social movement.

In other words, they may not be predictive of long-term approaches to business. Let’s not put all of our eggs in that single Easter basket — don’t cancel your lease on high rises in your favorite city because you might still need most of the workspace.

Anecdotally there are lots of examples of how humans, the social animals that they are, miss each other beyond the purely personal. We miss trivia like going into a job, or having an office with a door, and we really miss not having to manage home schooling. We miss all of the little things like a greasy hot dog for lunch prepared by someone else, water cooler gossip, drinks! and more.

On top of that, we’ve been here more or less before when prognosticators declared “this time is different,” like the dotcom bust, various other pandemics e.g., the H5N1 avian flu, and a global recession. Granted, the experts are telling us that Covid is worse than any of that, but a familiar pattern has emerged from all of those events.

Riding Out the Storm

Taking airline travel as a strawman for business activity — an admittedly wide-eyed approximation — you see that travel declines in the event and slowly crawls back in the years beyond. It does take years to resume normal operations, but resume they do.

If you’re an airline with a big payroll, huge energy costs, half-filled aircraft and quarterly earnings expectations, crawling back after several years is untenable. Your new normal will include reducing pricing, staff and flights in an effort to fill seats.

An article from mid-2020 on APEX, the Airline Passenger Experience Association website, reviews how the commercial airline industry dealt with the aftermath of SARS (another coronavirus disease), 9/11, the global recession and more. Worthwhile reading.

Another model in the first Global Air Passenger Markets: Riding Out Periods of Turbulence, notes that it can take five years to recover from such upheavals.

Coauthors David Oxley and Chaitan Jain wrote that “Approximately 72 percent of the impact of the initial shock persists one year after the event;” and “Two years on, the effect of the shock on global air traffic is down to just over half of the initial effect, while after five years the effect is just under one-fifth of the initial impact.”

Much to Consider

Certainly, in a five-year window plus the time of the event itself, roughly all of 2020 and counting, there’s enough time to establish new work habits; but that’s not factoring in the needs of homo sapiens for more social and less hectic work environments.

Clinical psychologist and author, Dr. Ilyse Dobrow DiMarco, told ABC News last March that it’s “absolutely” normal to miss all the things that added up to our normal lives. She said, “We humans thrive on predictability and routine. Even things like taking the same route to work or seeing the same people at our weekly Zumba class provide us with a sense of comfort.” That, again, was last March.

So, there’s more to think about when considering the new normal than what might be saved on leasing commercial real estate or shorter commute times. We may all pine for shorter commutes but that doesn’t automatically translate into not commuting, not getting dressed up, not putting on makeup, not interacting.

For sure, the new normal is coming and it arrives every day, and every day it surprises us. But thinking that everything is going to change may just be a symptom of short-term thinking. When push comes to shove and we need to evaluate and compare what our business senses tell us versus what our Paleolithic social inner selves say, don’t bet against to social animals.

That said, if the new normal eventually means heading into the office just three times per week, those new-fangled CRM apps will be invaluable.
end enn CRMs New Normal: Its Complicated


Denis%20Pombriant CRMs New Normal: Its Complicated
Denis Pombriant is a well-known CRM industry analyst, strategist, writer and speaker. His new book, You Can’t Buy Customer Loyalty, But You Can Earn It, is now available on Amazon. His 2015 book, Solve for the Customer, is also available there.
Email Denis.

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Just let go!!!

March 30, 2021   Humor

Posted by Krisgo

About Krisgo

I’m a mom, that has worn many different hats in this life; from scout leader, camp craft teacher, parents group president, colorguard coach, member of the community band, stay-at-home-mom to full time worker, I’ve done it all– almost! I still love learning new things, especially creating and cooking. Most of all I love to laugh! Thanks for visiting – come back soon icon smile Just let go!!!


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Cleveland Clinic will be IBM’s first private sector customer to install a quantum computer on premise

March 30, 2021   Big Data
 Cleveland Clinic will be IBM’s first private sector customer to install a quantum computer on premise

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IBM announced today that it is installing a quantum computer at the Cleveland Clinic marking the first time the company has physically placed this next-generation system on the premises of a private sector client.

The move marks yet another step forward for quantum computing. It comes as part of a broader 10-year partnership between IBM and the clinic that includes hybrid cloud service and AI.

According to IBM Quantum Network director Dr. Anthony J. Annunziata, including a quantum computer as part of that suite of tools is critical because the company wants to understand which tasks are best suited for quantum computations. Despite rapid advances, quantum computers are still in their infancy but it’s still possible they could be more efficient at limited tasks.

“The Cleveland Clinic will have the full capacity of a quantum system we purpose-built for them,” Annunziata said. “We’ll have a much better ability to integrate it into their existing infrastructure. There will be benefits in doing that as we figure out how quantum can address these really tough problems and also how it can accelerate the application of AI.”

The partners have dubbed the program the Discovery Accelerator and its overall goal is to power new breakthroughs in healthcare and life sciences. IBM’s computing tools are being leveraged to better harness the clinic’s wealth of data, including “genomics, single-cell transcriptomics, population health, clinical applications, and chemical and drug discovery,” according to a press release.

The eye-catching part of the announcement, however, is the move to physically place a quantum computer at the clinic. Until now, the company has been focused on its IBM Q Network, a consortium of research and business partners who can experiment with quantum computing via a cloud-based service. IBM has grown increasingly optimistic about quantum’s potential and has laid out an ambitious timetable for expanding commercial applications.

That will now include its first on-premises Quantum System One in the United States outside of an IBM computation center. IBM currently has a quantum computer on its own campus as well as one at Germany’s Fraunhofer Institute and the University of Tokyo. The Cleveland Clinic is the first private sector client as well as the first in the U.S.

Annunziata said the clinic will make for a good first private partner thanks to its recently announced Global Center for Pathogen Research & Human Health. The new center will assemble teams that will focus on viral pathogens, virus-induced cancers, genomics, immunology, and immunotherapies.

“If there is anything that we can do as a technology partner to help institutions with the mission to advance life sciences and healthcare, we’re very happy to do it,” he said.

In many cases, researchers feel progress in these areas is being limited by the ability to gather and analyze massive data sets. The clinic is betting that a system that combines AI, quantum computing, and hybrid
cloud technologies will remove those hurdles and unleash new healthcare innovation.

Annunziata said part of the work will be to learn just where quantum computing sits in that computing system. Quantum is not robust enough to replace all computing functions. And even in many best-case scenarios, researchers believe that quantum computing will be best suited for particular functions.

Healthcare has long been touted as a strong potential use case. Quantum proponents are betting that such computers will be able to develop more sophisticated models of the human body, allowing for the development of better hypotheses for designing experiments as well as better models that speed the testing of new drugs.

The key is learning which tasks in the Cleveland system can be offloaded to the quantum computer with the results then being fed back into the classic computing architecture, Annunziata said.

At the same time, the Cleveland Clinic partnership will also provide an opportunity to train a quantum workforce for the coming years as more commercial partners will be looking for such skillsets.

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All definitions are cleared when I reopen my file

March 29, 2021   BI News and Info

 All definitions are cleared when I reopen my file

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Railway Analysts Talk Data-Driven Freight Transport Transformation

March 29, 2021   TIBCO Spotfire
norfolk southern scaled e1616016535339 696x366 Railway Analysts Talk Data Driven Freight Transport Transformation

Reading Time: 2 minutes

North American freight transport provider, Norfolk Southern, is now leading its industry in data analytics. The Class 1 freight rail service provider, which covers nearly 20,000 route miles from Florida to Canada, uses its data to improve speed and consistency, keep customers informed, and even make necessary pivots/adjustments to accommodate COVID-19-related challenges.

A certain degree of transparency is expected in this digital age, particularly in the shipping and transportation industry. Customers today want to track the progress of their shipment from point of origination through delivery, in real time—a truly modern concept to apply to an industry like railroads that far predates computers.  

Modern Solutions for an Established Industry

To modernize itself so it could meet twenty-first century digital business challenges, Norfolk Southern took a fresh look at its data analytics, teaming with TIBCO to make it possible. This process helped Norfolk Southern identify its strengths and weaknesses as well as how to better take advantage of its data assets. 

Perhaps the largest benefit to come from digitizing Norfolk Southern was the ability to centralize its operations to one main dispatching center. In 2018, the company built a ‘home base’ for all of its operational functions, called the Network Operations Center. Every operating train is monitored in real time from this location, providing a 360-degree view of transport progress and delivery times. With all of its data and decision-making originating from the same source, improved communications and more efficient transportation services resulted. 

In Conversation with the Railway Analysts

To capture the full story of the rail service provider’s digitization, TIBCO Chief Analytics Officer, Michael O’Connell, sat down for a Q&A with Jonathan Holliday, Director of Business Process and Systems, and Josef Kaufer, Superintendent of Locomotive Analysis, at Norfolk Southern. Check out their conversation to learn how the company invested in a twenty-first-century digital transformation to speed deliveries and improve customer transparency with the help of TIBCO. 

And in case you weren’t in attendance, you can catch Norfolk Southern’s customer session from TIBCO NOW 2020 here.

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Invasion Narrative

March 29, 2021   Humor

Why are people freaking out about a supposed immigration crisis? After all, there is plenty of evidence that the “Biden surge” is a media manufactured “crisis” started by racist Trump staffer Stephen Miller and Fox News. In particular, apprehensions at the southern border were rising sharply even before Joe Biden was elected.

So why the sudden concern? Clearly to distract us from GOP efforts at voter suppression (and insurrection, and selling the country out to foreign dictators, including Putin, and even the GOP failures to fight the Covid-19 pandemic). Indeed, the GOP started blaming Biden for the ongoing border problems just one day after he was sworn in as president.

We’ve been trying to solve the immigration problem since long before Ronald Reagan got elected.

© Jen Sorensen
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  1. Bordering on Propaganda
  2. The Great Awakening?
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  4. What do you get when you cross a penis and a potato?
  5. His Own Words

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