• Home
  • About Us
  • Contact Us
  • Privacy Policy
  • Special Offers
Business Intelligence Info
  • Business Intelligence
    • BI News and Info
    • Big Data
    • Mobile and Cloud
    • Self-Service BI
  • CRM
    • CRM News and Info
    • InfusionSoft
    • Microsoft Dynamics CRM
    • NetSuite
    • OnContact
    • Salesforce
    • Workbooks
  • Data Mining
    • Pentaho
    • Sisense
    • Tableau
    • TIBCO Spotfire
  • Data Warehousing
    • DWH News and Info
    • IBM DB2
    • Microsoft SQL Server
    • Oracle
    • Teradata
  • Predictive Analytics
    • FICO
    • KNIME
    • Mathematica
    • Matlab
    • Minitab
    • RapidMiner
    • Revolution
    • SAP
    • SAS/SPSS
  • Humor

What IT Pros Need to Know (and Forget) About Managed Services

July 6, 2018   Big Data
What IT Pros Need to Know and Forget About Managed Services What IT Pros Need to Know (and Forget) About Managed Services
Griffin Binko avatar 1513266803 54x54 What IT Pros Need to Know (and Forget) About Managed Services

Griffin Binko

July 5, 2018

If you’ve ever walked into a grocery store, you’ve probably seen employees stock shelves. What you may not know is that, in many cases, the people stocking those shelves aren’t employed by the grocery store, but rather by the vendor whose products they are stocking. And it makes sense: companies would sooner trust their own employees to handle their products properly than a busy and sometimes understaffed supermarket. This is how Terry Plath, Syncsorts’ Senior Vice President of Support and Services, sees managed services.

“People whose focus is on a particular solution, like HA/DR, really know it inside out,” says Plath. And that knowledge is the basis for Syncsorts’ managed services offering. Customers who use MIMIX® Availability or iTERA® Availability can trust Syncsort to handle the day-to-day management of their HA/DR environments. This takes stress off in-house staff while making sure the environment stays available and switch-ready. Customers can choose pre-packaged tiered options with additional a la carte features to personalize their experience, but one common element in managed services, according to Plath, is the knowledge of industry experts.

What IT Pros Need to Know and Forget About Managed Services banner What IT Pros Need to Know (and Forget) About Managed Services

“We have a wide pool of experts with enough experience that there are no surprises in HA/DR anymore. They’ve seen it all.”

There are many managed services providers available, and picking the right one shouldn’t be left to chance. Plath provided four key tips for finding the provider that will work best with you:

  1. Look for specialists

    “As companies are looking to hand work off, you want to look for people who have the experience in the area you want,” says Plath, “A hosting service may not manage an HA/DR environment and even an HA/DR provider may not service your specific solution.” Plath advises customers to understand the difference between the level of service provided by an HA managed services provider like Syncsort and a general cloud or hosting provider in order to confirm whomever is managing your HA solution is giving you exactly what you need–not too much or too little.

  2. Have a thorough service level agreement

    Clients should make clear the exact expectations of their managed services offering. Plath even encourages SLAs include penalties for under-performance. When an entire IT environment is on the line, there is no room for guesswork or surprises.

  3. Ensure a training and certification program is in place

    The greatest benefit of using a managed services provider is access to often decades of industry expertise. And the best way of ensuring you get the proper expertise is by confirming that your service provide uses formal training and certification to find the best talent to manage your environment.

  4. Make sure there isn’t a lot of turnover

    The relationship your company forms with a managed services provider should last for years. So it’s best to avoid providers that suffer a great deal of shakeup within its ranks. Consistency in staff is the most direct path to consistency in IT management. And Terry Plath recommends the best way to see if your provider has a turnover problem is just to ask. Directness and openness will ensure that your professional relationship starts off on the right foot.

There are also misconceptions about managed services Mr. Plath would like to dispel. Chief among them is the fear that managed services is a way for companies to reduce jobs and outsource in-house labor. He notes that many of Syncsorts’ managed services customers are actually companies that need additional help performing critical tasks for their HA/DR environments.

“They have system administrators who are stretched way too thin. Their servers may not be ready for failover because HA/DR is only, say, 1/16 of their job–and sometimes that’s being generous.” More and more businesses are waking up to the fact that leanness can reach a point of diminishing returns. Insufficient staffing can occasionally lead to mistakes and long-term risk of disaster. Syncsort Managed Services looks to bridge that gap, offering a simple answer that keeps everyone on-task and satisfied.

“The fact of the matter is managed services is not going to take anyone’s job,” says Plath, “I actually look at this as job security because you know there will be no surprises with your HA solution.”

Make sure to download our whitepaper for even more on what managed services has to offer.

Let’s block ads! (Why?)

Syncsort Blog

About, Forget, Know, Managed, need, Pros, Services
  • Recent Posts

    • How the pandemic is accelerating enterprise open source adoption
    • Rickey Smiley To Host 22nd Annual Super Bowl Gospel Celebration On BET
    • Kili Technology unveils data annotation platform to improve AI, raises $7 million
    • P3 Jobs: Time to Come Home?
    • NOW, THIS IS WHAT I CALL AVANTE-GARDE!
  • Categories

  • Archives

    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • October 2016
    • September 2016
    • August 2016
    • July 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
© 2021 Business Intelligence Info
Power BI Training | G Com Solutions Limited