Those companies that provide an awesome customer service experience every time follow consistent business processes. Microsoft Dynamics CRM Online provides the foundation to guide employees step-by-step.

The challenge

The hundreds of attorneys working for a national law firm handling criminal, defense, probate, bankruptcy, divorce and civil litigation each used their own method to manage cases. Every client had a different experience and the firm had no overall control of processes.

The solution

Using Microsoft Dynamics CRM Online, the firm customized screens to help their lawyers track the documents, notes, expenses and time for each case consistently. The integration between Microsoft Dynamics CRM Online and Microsoft Office 365 provides a secure and centralized system to manage all case activity from the initial phone call through the closing of the case.

How customers are amazed

Clients are impressed when their attorney has all the details of their case at their fingertips—with Microsoft Dynamics CRM Online every document is a just a click away.

Download the full eBook www.crmsoftwareblog.com/amazing to find out about 16 more amazing customer experiences businesses are delivering today with Microsoft Dynamics CRM Online.

by CRM Software Blog Editors, Find a Microsoft Dynamics CRM Partner by Industry/Location

This entry passed through the Full-Text RSS service – if this is your content and you’re reading it on someone else’s site, please read the FAQ at fivefilters.org/content-only/faq.php#publishers.

CRM Software Blog