• Home
  • About Us
  • Contact Us
  • Privacy Policy
  • Special Offers
Business Intelligence Info
  • Business Intelligence
    • BI News and Info
    • Big Data
    • Mobile and Cloud
    • Self-Service BI
  • CRM
    • CRM News and Info
    • InfusionSoft
    • Microsoft Dynamics CRM
    • NetSuite
    • OnContact
    • Salesforce
    • Workbooks
  • Data Mining
    • Pentaho
    • Sisense
    • Tableau
    • TIBCO Spotfire
  • Data Warehousing
    • DWH News and Info
    • IBM DB2
    • Microsoft SQL Server
    • Oracle
    • Teradata
  • Predictive Analytics
    • FICO
    • KNIME
    • Mathematica
    • Matlab
    • Minitab
    • RapidMiner
    • Revolution
    • SAP
    • SAS/SPSS
  • Humor

SugarCRM Launches Hint, 1st in Relationship Intelligence Line

June 29, 2017   CRM News and Info

SugarCRM on Tuesday launched Hint, the first offering in its new line of relationship intelligence products.

sugar crm SugarCRM Launches Hint, 1st in Relationship Intelligence Line

Hint users can enter a few contact details about a person with whom they want to connect, and Hint automatically will search social sources on the Web for personal and company information.

That data, and other personal and corporate details from a company’s internal files, will be collated and served up to the user in a side-panel view.

“Hint is the building block for future relationship intelligence product offerings, which will go deeper into AI,” said SugarCRM spokesperson Andrew Staples.

Artificial intelligence requires large data sets, and “as Hint evolves, it will allow us to get the data needed and then layer predictive analytics and machine learning on top of that data,” Staples told CRM Buyer.

What Hint Users Get

For sales teams, Hint’s advantage over other CRM vendors’ products is that it lets users select specific data and quickly pull it into the CRM account profile in the context of a particular opportunity they’re working on, Nucleus Research noted.

Further, users can quickly create a new customer profile, and information from the Web can be refreshed automatically, keeping records up to date.

Hint is priced at US$ 15 a month per user. It is compatible with Sugar 7.8 or later.

Hint is SugarCRM’s first purely cloud-based Software as a Service offering, and it could be marketed as a standalone cloud service in the future, Nucleus suggested.

Taking On the Competition

SugarCRM is listed at $ 70 a user a month, so the price with Hint goes up to $ 85 a user a month. Microsoft Dynamics 365 with LinkedIn Sales Navigator costs $ 135 per user per month, Nucleus pointed out.

That said, Microsoft “does provide some built-in coaching, relationship health graphs, and in-mail capabilities that SugarCRM Hint doesn’t,” Rebecca Wettemann, VP of research at Nucleus Research, told CRM Buyer.

Competition for Hint comes from companies like Hoovers, InsideView, DiscoverOrg and Salesforce, remarked Cindy Zhou, a principal analyst at Constellation Research.

“The advantage for SugarCRM is that Hint’s a native product for their CRM solution, which facilitates a faster and automatic data append process,” Zhou told CRM Buyer. “The other solutions require integration with CRM to append the data, and require costly subscription fees.”

Possible Issues

It is likely that SugarCRM customers will understand the depth and breadth of companies and contacts that Hint can append, said Zhou.

They may need to turn to third-party data companies for specialized contacts, she noted. “InsideView and DiscoverOrg are strong in IT contacts, for example.”

Where Relationship Intelligence Is Going

“Relationship intelligence” is SugarCRM’s new name for the Sugar Intelligence Service, which the company unveiled at SugarCON 2016 last June.

At that conference, SugarCRM demonstrated Candace, an AI-powered intelligent agent. Candace is still in development and will be unveiled later, Staples said.

SugarCRM plans to partner with AI offerings from Amazon, Google and other companies rather than build its own AI products. It already integrates with IBM Watson.

“Our customers, and the industry at large, aren’t asking us to build AI,” Staples explained — “they’re asking us to give them the tools to build better business relationships.”

Sugar plans “to innovate on Hint and relationship intelligence quickly,” he added, indicating “there’s a good chance” the company will talk much more about Hint at SugarCON 2017, to be held in late September.

SugarCRM’s vision for relationship intelligence is that it will “guide and assist users in interactions with customers, helping them to plan meetings, build deeper connections, recommend best actions, and respond to late-breaking developments as relationships evolve,” Staples remarked, “at any time on any device.”
end enn SugarCRM Launches Hint, 1st in Relationship Intelligence Line


Richard%20Adhikari SugarCRM Launches Hint, 1st in Relationship Intelligence LineRichard Adhikari has been an ECT News Network reporter since 2008. His areas of focus include cybersecurity, mobile technologies, CRM, databases, software development, mainframe and mid-range computing, and application development. He has written and edited for numerous publications, including Information Week and Computerworld. He is the author of two books on client/server technology.
Email Richard.

Let’s block ads! (Why?)

CRM Buyer

Hint, Intelligence, Launches, Line, Relationship, SugarCRM
  • Recent Posts

    • Rickey Smiley To Host 22nd Annual Super Bowl Gospel Celebration On BET
    • Kili Technology unveils data annotation platform to improve AI, raises $7 million
    • P3 Jobs: Time to Come Home?
    • NOW, THIS IS WHAT I CALL AVANTE-GARDE!
    • Why the open banking movement is gaining momentum (VB Live)
  • Categories

  • Archives

    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • October 2016
    • September 2016
    • August 2016
    • July 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
© 2021 Business Intelligence Info
Power BI Training | G Com Solutions Limited