Dynamics 365 2021 Release Wave 1 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central. You can read more about it here.  Microsoft will start rolling out these new features, starting April 1st, 2021. Deployment is based on region, and is detailed here. 

Dynamics 365 Engagement Insights 2021 Release Wave 1

Engagement insights in Dynamics 365 Customer Insights enables individual and holistic interactive analytics over web, mobile, and connected products customer journey touchpoints.
Here’s some of the high level functionality that’s coming with this latest release:

• Eliminate data silos and unify customer data
• Enable interactive analytics
• Connect analysis to systems of action
• Advanced analytics and customer journey analytics

You can see what’s new & planned in detail here. 

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.
There are many applications to choose from, including:

• Intelligent sales and marketing
• Proactive customer service
• Connected field service
• Modern finance and operations
• Connected commerce

These Microsoft Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business in the cloud. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results.

We love to implement Microsoft Dynamics 365 solutions here at Beringer. We’ve been working with Microsoft Dynamics since its inception, and we’re always finding innovative ways to implement the latest tools and help automate business processes.

Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training,  Unified Communication Solutions, and Cybersecurity Risk Assessment.

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CRM Software Blog | Dynamics 365