• Home
  • About Us
  • Contact Us
  • Privacy Policy
  • Special Offers
Business Intelligence Info
  • Business Intelligence
    • BI News and Info
    • Big Data
    • Mobile and Cloud
    • Self-Service BI
  • CRM
    • CRM News and Info
    • InfusionSoft
    • Microsoft Dynamics CRM
    • NetSuite
    • OnContact
    • Salesforce
    • Workbooks
  • Data Mining
    • Pentaho
    • Sisense
    • Tableau
    • TIBCO Spotfire
  • Data Warehousing
    • DWH News and Info
    • IBM DB2
    • Microsoft SQL Server
    • Oracle
    • Teradata
  • Predictive Analytics
    • FICO
    • KNIME
    • Mathematica
    • Matlab
    • Minitab
    • RapidMiner
    • Revolution
    • SAP
    • SAS/SPSS
  • Humor

Telkomsel Creates a Digital World for Its Customers

July 8, 2019   TIBCO Spotfire
Telkomsel 696x464 Telkomsel Creates a Digital World for Its Customers

In the ultra-competitive Indonesian market, telecom companies are always competing to create more innovative, value-driven products and service bundles that are relevant to customer’s increasingly digital lifestyles. With an abundance of providers that customers can choose from, it becomes imperative that telecoms create a truly “digital world” for their customers. To help become a digital business, Telkomsel, Indonesia’s largest provider, servicing over 165 million customers, worked with TIBCO.

Ten years ago, when Telkomsel’s system was set up, customers mainly interacted through two channels—contact centers or the branch office/walk-in center. But today, customers interact with Telkomsel through a variety of channels including traditional physical methods as well as digital channels such as mobile apps, websites, and social media. Customers are also interacting with Telkomsel via third-party channels. 

Unfortunately, Telkomsel’s legacy architecture couldn’t provide immediate capacity or scale to the extent they needed it to ensure that customers receive the same experience regardless of channel. The issue? Telkomsel’s monolithic architecture; it could not accommodate the capacity and flexibility, nor could scale when needed.

The telecom provider turned to TIBCO Cloud™ Mashery®, TIBCO BusinessWorks™ Container Edition, and TIBCO Fulfillment Order Management software to create an agile and scalable platform that provides omnichannel customer experience and better serves an increasing volume of mobile subscribers. 

Telkomsel saw a number of benefits from the implementation. With TIBCO Cloud Mashery and TIBCO BusinessWorks Container Edition, it was able to create its cloud-ready digital core, simplifying the connection between APIs and microservices. This architecture enabled the company to develop reusable APIs and new capabilities in just 10 months. Additionally, with TIBCO Fulfillment Order Management, Telkomsel can now make products and offers more accessible to customers than ever before, resulting in 300% market growth. 

Telkomsel is now ready to grow with its customers by offering more relevant choices such as interactive media, gaming, and video. As a result, Telkomsel will be able to create a broader marketplace ecosystem. 

To read more about how Telkomsel is building a digital core to better reach its customers, check out the full case study. 

Let’s block ads! (Why?)

The TIBCO Blog

creates, Customers, digital, Telkomsel, World
  • Recent Posts

    • WATCH: ‘Coming 2 America’ Movie Review Available On Amazon Prime & Amazon
    • IBM launches AI platform to discover new materials
    • 3 Ways a Microsoft Dynamics 365 Supply Chain Management and EDI Integration Enhance E-Commerce CRM Strategy
    • The Neanderthals
    • What the swarm of new Azure announcements mean
  • Categories

  • Archives

    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • October 2016
    • September 2016
    • August 2016
    • July 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
© 2021 Business Intelligence Info
Power BI Training | G Com Solutions Limited