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Tag Archives: Company

Nuro becomes first company to receive commercial autonomous vehicle permit from California DMV

December 24, 2020   Big Data
 Nuro becomes first company to receive commercial autonomous vehicle permit from California DMV

Hours after announcing that it acquired self-driving truck startup Ike, Nuro revealed it’s the first company to receive permission from the California Department of Motor Vehicles (DMV) to charge a fee and receive compensation for its driverless delivery service. Unlike the autonomous testing licenses the California DMV previously granted to Nuro and others, which limited the compensation self-driving vehicle companies could receive, the deployment permit enables Nuro to make its technology commercially available.

Some experts predict the pandemic will hasten adoption of autonomous vehicles for delivery. Self-driving cars, vans, and trucks promise to minimize the risk of spreading disease by limiting driver contact. This is particularly true with regard to short-haul freight, which is experiencing a spike in volume during the outbreak. The producer price index for local truckload carriage jumped 20.4% from July to August, according to the U.S. Bureau of Labor Statistics, most likely propelled by demand for short-haul distribution from warehouses and distribution centers to ecommerce fulfillment centers and stores.

The California DMV permit allows Nuro to use a fleet of light-duty driverless vehicles for a delivery service on surface streets within designated parts of Santa Clara and San Mateo counties, including the cities of Atherton, East Palo Alto, Los Altos Hills, Los Altos, Menlo Park, Mountain View, Palo Alto, Sunnyvale, and Woodside. The vehicles have a maximum speed of 25 miles per hour and are only approved to operate in fair weather conditions on streets with a speed limit of no more than 35 miles per hour.

“This permit will allow our vehicles to operate commercially on California roads in two counties near our [Mountain View, California] headquarters in the Bay Area. Soon we will announce our first deployment in California with an established partner. The service will start with our fleet of Prius vehicles in fully autonomous mode, followed by our custom-designed electric R2 vehicles,” Nuro chief legal and policy officer David Estrada wrote in a blog post. “We have extensively tested our self-driving technology and built a track record of safe operations over the past four years, including two successful commercial deployments in other states and driverless testing with R2 in the Bay Area communities where we plan to deploy.”

In April, Nuro, which has over 600 employees, secured a permit from the California DMV to test driverless delivery vehicles on public roads within a portion of the San Francisco Bay Area. That followed the issuance of a DMV permit in 2017 requiring that the company employ safety drivers in its autonomous test vehicles on public roads. More recently, in February, the U.S. National Highway Traffic Safety Administration (NHTSA) granted Nuro an autonomous vehicle exemption that allowed the company to pilot its custom-designed R2 delivery vehicles on roads without certain equipment required for passenger vehicles.

For the better part of a year, Nuro’s fleet of Toyota Prius vehicles in Houston, Texas has been making deliveries to consumers from various partners, including Kroger, Domino’s, and Walmart. The company has deployed over 75 delivery vehicles to date, a mix of self-driving Priuses and R2s.

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Sphero spinout Company Six launches throwable, video-streaming wheeled drone for first responders

November 25, 2020   Big Data

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In May, Sphero, the decade-old Colorado-based company best known for its programmable robots, announced Company Six (CO6), a spinoff focused on commercializing intelligence robots and AI-based apps for military, EMT, and fire personnel and others who work in challenging situations. Mum’s been the word since on what exactly that might entail, but today, CO6 took the wraps off of its ReadySight, a one-pound, throwable robot built for “dangerous and difficult” jobs.

Robots are ripe for first responder scenarios, as novel research and commercial products continue to demonstrate. Machines like those from RedZone can autonomously inspect sewage pipes for corrosion, deformation, and debris in order to prevent leaks that could pose health hazards. And drones like the newly unveiled DJI M300 RTK and Parrot Anafi Thermal have been tapped by companies like AT&T and government agencies for maintenance inspections and assistance in disaster zones. CO6 appears poised to carve out a niche in this market, which was estimated to be worth in excess of $ 3.7 billion.

According to CO6, ReadySight streams video over both dedicated first responder and commercial LTE networks. Controlled by a smartphone, technologies integrated into the robot allow for “day and zero light usage” as well as autonomous and semi-autonomous driving and patrolling modes, two-way audio communication, and unlimited range and usage over cellular. In addition to a speaker and a microphone, white light headset and infrared illuminator, a foldable “tail,” and a time-of-flight distance sensor, ReadySight sports a Sony camera sensor with a 120-degree wide-angle lens and lens shield and a motion sensor paired with a front indicator LED.

 Sphero spinout Company Six launches throwable, video streaming wheeled drone for first responders

ReadySight can stream to viewers on the web, with streaming plans starting at $ 99 per month and first responder plans starting at $ 149 per month. Both subscriptions include unlimited streaming via priority networks and a free replacement robot if ReadySight is lost in the line of duty.

CO6 envisions ReadySight being deployed in the course of accident investigation, exploring tight or unknown spaces before someone enters, and acting as a sentry to keep eyes on a critical area such as a crime scene. It’s expected to ship in Q3 2021, the company says.

CO6 began as Sphero’s Public Safety Division, the brainchild of former Sphero CEO Paul Berberian and Booth, both of whom have backgrounds in military service. The products and services it hopes to deliver — which will include a cloud-based analytics and monitoring platform — will be designed to maintain safety and situational awareness and improve decision-making in the field for critical incidents and everyday operating environments.

To fund the productization and market entry of its initial products, CO6 raised a $ 3 million seed investment from investors including Spider Capital, with participation from existing Sphero investors, including Foundry Group, Techstars, and GAN Ventures.

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When Is Microsoft Dynamics 365 The Best Fit For Your Company?

September 12, 2020   Microsoft Dynamics CRM
crmnav When Is Microsoft Dynamics 365 The Best Fit For Your Company?

Microsoft Dynamics 365 is a powerful and versatile Cloud ERP solution that is helping businesses around the world automate processes, organize data, and take advantage of some of the best Business Intelligence tools on the market.

So, do we recommend Microsoft Dynamics 365 for all our clients? In many instances, we do.

If your company is primarily marketing and sales-focused, you really should look into Microsoft Dynamics 365’s powerful CRM (Customer Relationship Management) features.

Some businesses are more focused on order management, event management, project management, service tickets, etc. Usually, we call this the “x” factor in XRM (Anything Relationship Management)

With Dynamics 365, most of what you need is built-in, out-of-the-box, and the rest is something we can configure for your business requirements.

Why salespeople like Microsoft Dynamics 365

  • Outlook integration

Salespeople live in Microsoft Outlook. Dynamics 365 CRM allows you to work in Outlook, tracking contacts, emails, and appointments without switching back and forth between Outlook and CRM.

  • Custom Views

Salespeople like to slice and dice their data. You could decide you need a list of jobs pending or companies in a specific area.  With Microsoft Dynamics 365 CRM, it takes just minutes to create a query and see results. You can also create custom dashboards, pie charts, and graphs to help you visualize your information.

  • Mobile Access

While working remotely, you can still have complete access to your customer information, contacts, opportunities, and everything else right from your iPhone or Android device. 

3 Companies That Are a Fit for Microsoft Dynamics 365

We work with a company that does clinical trials. Their sales process is very workflow-oriented, and they want their data pushed through to their project team. Microsoft Dynamics 365 is an excellent fit for them.

A company that sells measuring instruments is also a client of ours.  They have sales reps in territories nationwide. The sales team needs to track all their sales so that next year, they can try to upsell a maintenance plan or an upgrade. Microsoft Dynamics 365 CRM handles commission tracking and territory boundaries. It can be connected to Microsoft Power BI to do customer mapping and route optimization. And the sales reps can use it remotely via their phones.

The third company has a single Microsoft Dynamics 365 user. She can slice and dice data any way she likes to maintain up to the minute insight. She uses portal features so that her subcontractors can securely access the data they require. For a very low monthly fee, she can have all the functionality she needs.

Each of these companies needs technology to drive and manage their sales processes. The sales teams are the primary users, so Microsoft Dynamics 365 is an excellent solution for these companies.

But if your users focus less on sales and more on everything else, we generally recommend P2xRM, a custom XRM system available at an affordable cost.

P2 Automation can help you determine if your company is a fit for Microsoft Dynamics 365; let’s start the conversation. Contact P2 Automation.

By P2 Automation, www.p2automation.com

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PowerObjects, an HCL Technologies Company, Wins 2020 Global Microsoft Partner of the Year Award… Again!

August 3, 2020   Microsoft Dynamics CRM

We’ve got exciting news to share in today’s blogpost. On July 13, 2020, Microsoft announced their global Partner of the Year winners and finalists. We are pleased to report that we won one award and were a finalist for another! The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.

Source

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Improving Company Performance

July 13, 2020   CRM News and Info

Company performance relies on how well a company is led, how engaged its employees are, and the quality of the technology at hand which effectively means the tools employees can leverage. Certainly, there are metrics for all of this. But the trouble with metrics is that they are collected and administered by management which has a vested interest in the outcome of any survey.

Beagle Research Group took a different approach in a recent research project sponsored by Zoho Corporation. During the winter of 2020 Beagle asked rank and file employees what they thought. Beagle’s specific interest was to better understand employee engagement, and to be complete, Beagle also asked about management, from the employee perspective, as well as technology.

What Beagle found gratifying was that the professionalism of employees and the executives running their companies was quite good. Somewhat surprising was the opinion of employees about the technology systems they work with day to day.

Beagle’s conclusion is that to improve corporate performance today, one should first look at the quality of the technology that is used to run companies and face customers.

How Beagle came to those conclusions is an interesting story.

During the COVID winter Beagle surveyed 509 individuals from across America and Canada. They were specifically selected because they were line of business people and not managers. These people largely had customer-facing jobs.

Questions where grouped in three buckets:

  • Employee Engagement
  • Alignment and Competence
  • Technology

Engagement and technology are self-evident. Alignment and competence reflect how employees gauge their ability to align with company goals and their impression of how well their bosses convey company needs from the jobs.

Scoring the Results

Most of the survey questions were asked as ratings on a scale of one to five, with an answer of three being neutral. In most cases, the ratings related to these sentiments.

  1. Completely Disagree
  2. Disagree
  3. Neutral
  4. Agree
  5. Completely Agree

In all cases Beagle grouped the percentages (not the numeric values of the options) of 1 and 2, as well as 4 and 5, giving scores for Disagree and Agree which were then added together and divided to find the ratios of Agree/Disagree which they view as important metrics.

For example, this statement: “I have high satisfaction in the work I do.”

The results were 63 percent agreement, 13 percent disagreement and 21 percent neutral. Importantly the ratio of 5.2 (agree/disagree) represents a relatively high consensus for the group, since most of the survey takers took a stand, with only 21 percent reporting as neutral.

This was the basis of scoring.

It’s important to note however that not all answers were as cut and dried. In another example, when asked to rate company leadership, 42 percent rated theirs exceptional or good; only 19 percent said theirs was poor or not good, and 39 percent remained neutral.

The high number of noncommittal answers gave no real majority, but still provided a usable ratio. In this case, the rating ratio of just over 2:1, which falls into the needs improvement category which is categorized in the table below.

86753 table Improving Company Performance

This scoring system presented Beagle with the big question of what to do with the answers in the middle, neutrals who refused to fish or cut bait. Neutrals were a big issue precisely because as the questions got more difficult, more people decided not to decide.

For example, for questions about rating their own employee engagement, the average neutral score was 23.2 and the ratio was 5.8:1 (outstanding); for questions about alignment and competency, the average for neutrals went to 28 with an average ratio of 3:1 (acceptable, but needs improvement); and for technology, the average for neutrals was 29 and the average ratio was 1.97, technically a failing grade but which rounds up to 2.0 and needs improvement.

Despite the survey being completely confidential, it seems that people were reluctant to say what they thought (and how could people have no opinion of such a vital part of their jobs?).

Beagle decided the neutrals provided vital insight because there was an inverse relationship between neutrals and positive scores. Simply put, high ratios had low numbers of neutrals, and they didn’t view that as an accident but as mutual reinforcement.

The scoring system is somewhat reminiscent of the Net Promoter Score (NPS) in which the scores of 7 and 8 on a scale of 0 to 10 are discarded, the zero through 6 scores are tallied and subtracted from the total of the nines and tens, leaving users with the net.

Conclusions

It all comes down to this. Professionalism is high in the ranks. Most employees like their jobs and are happy to do them. Moreover, they think their bosses are good. Bosses communicate effectively and are fair in their dealings.

Things break down over technology though. Half of the panel think the technologies they work with are good, which Beagle suggests is low. Also, only single-digit results accrue for questions about whether employees have access to systems that recommend next best actions and voice recognition, two things indicative of advanced customer-facing tools.

Almost one third (29 percent) of the panel had no opinion of their technology which Beagle found high given the amount of time employees spend interfacing with technology each day. As mentioned above, technology gets a barely passing grade using this scoring method.

The inescapable conclusion drawn is that businesses across North America are led well and staffed with people who are engaged in what they’re doing. But technology is barely adequate — and because of this, managers should devote their attention to improving systems whenever they think about how to improve overall company performance.

If you’d like to play “what if” with the data go here.

About the Survey

Results come from 509 individual contributors culled equally from many industries and company sizes. Zoho Corporation paid for the study. Beagle Research Group, LLC is solely responsible for the analysis and results. end enn Improving Company Performance

Publisher’s Note: ECT News Network received no financial compensation to publish the results of this sponsored research.


Denis%20Pombriant Improving Company Performance
Denis Pombriant is a well-known CRM industry analyst, strategist, writer and speaker. His new book, You Can’t Buy Customer Loyalty, But You Can Earn It, is now available on Amazon. His 2015 book, Solve for the Customer, is also available there.
Email Denis.

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Contact Tracing App Prevents COVID-19 in Company Offices

July 10, 2020   CRM News and Info

Preventing COVID-19 in the Workplace: The Latest Technology Solution for Contact Tracing for Small and Medium Size Businesses

COVID-19 has presented numerous challenges for businesses across the United States. While many companies transitioned to exclusively remote workforces at the onset of COVID-19, the world is now ready to revert back to some form of normalcy. As companies start to move employees back to working from their offices, the new challenge is finding a way to do so safely while also allowing employees to do their jobs with minimal impact. Contact tracing has been supported from the start by the medical community for not only COVID-19, but any outbreak of contagious diseases. With contact tracing, it is possible to prevent new outbreaks and the spread of COVID-19 within the workplace.

What You Need to Know About Contact Tracing

To put it simply, contact tracing is the tracing of any individual who may have come into contact with another person who was diagnosed with COVID-19 (or another transmissible disease). This is an especially important method of outbreak containment for businesses transitioning back to the workplace amid the pandemic. The key to successful contact tracing in the workplace is immediately detecting when an employee or visitor reports symptoms or a positive COVID-19 diagnosis and taking action immediately. Removing both the infected employee and those who have come into contact with them so they can be tested and cleared is crucial for safely resuming onsite business operations.

AKA’s Affordable and Easy to Use Contact Tracing App

While implementing a contact tracing procedure sounds great, the financial investment and additional resources required to develop and build an in-house contact tracing solution may not sound so good to small and medium size businesses. This is why AKA Enterprise Solutions developed Safe Workplace, an accelerator for contact tracing that any business can afford. The easy to use solution can be implemented quickly so your organization can get back up and running safely during COVID-19.

This new solution–built using Microsoft Power Apps–enables businesses to immediately and accurately trace the location of both employees and visitors on company property. If there is any question of infection of an individual, Safe Workplace provides the HR department with the necessary tools to track where that individual has been and who they have come into contact with and take action as needed.

In a nutshell, here are the key contact tracing features of Safe Workplace:

  • Custom configured zones and locations across company property for employees to check in and report where they are and where they have been at any given time.
  • Visitor tracking on company premises
  • Employee and visitor reporting on current health status and health changes. Required surveys by the HR department keep regular track of employee (and visitor) health and acquire general visitor information.
  • Personal and health information and employee and visitor tracking data is protected by restricting access exclusively to HR team members.

Implementing the necessary safety procedures within your company during COVID-19 is key for ensuring employee and visitor safety. Transitioning from a remote workforce back to onsite operations is easier and safer with Safe Workplace Contact Tracing. Contact AKA to learn more about how our new solution can help your company get back into the office.

Want to see Safe Workplace in action? Check out these short demo videos:

Safe Workplace Features for HR Admin: 

Safe Workplace Features for Coordinators: 

Safe Workplace Features for Employees:


ABOUT AKA ENTERPRISE SOLUTIONS
AKA specializes in making it easier to do business, simplifying processes and reducing risks. With agility, expertise, and original industry solutions, we embrace projects other technology firms avoid—regardless of their complexity. As a true strategic partner, we help organizations slay the dragons that are keeping them from innovating their way to greatness. Call us at 212-502-3900!


Article by: Bryn Forrest | 212-502-3900

As Director, Government, Not for Profit, Media Industries, and Existing Customer Marketing for AKA, Bryn has more than 26 years of experience in marketing management, 17 of those with AKA. Under her leadership, AKA has been recognized by Microsoft for excellence in marketing.

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Amazon bought cameras from Chinese company on U.S. blacklist to screen for coronavirus

April 29, 2020   Big Data
 Amazon bought cameras from Chinese company on U.S. blacklist to screen for coronavirus

(Reuters) — Amazon has bought cameras to take temperatures of workers during the coronavirus pandemic from a firm the United States blacklisted over allegations it helped China detain and monitor the Uighurs and other Muslim minorities, three people familiar with the matter told Reuters.

China’s Zhejiang Dahua Technology Co. shipped 1,500 cameras to Amazon this month in a deal valued close to $ 10 million, one of the people said. At least 500 systems from Dahua — the blacklisted firm — are for Amazon’s use in the United States, another person said.

The Amazon procurement, which has not been previously reported, is legal because the rules control U.S. government contract awards and exports to blacklisted firms, but they do not stop sales to the private sector.

However, the United States “considers that transactions of any nature with listed entities carry a ‘red flag’ and recommends that U.S. companies proceed with caution,” according to the Bureau of Industry and Security’s website. Dahua has disputed the designation.

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The deal comes as the U.S. Food and Drug Administration warned of a shortage of temperature-reading devices and said it wouldn’t halt certain pandemic uses of thermal cameras that lack the agency’s regulatory approval. Top U.S.-based maker FLIR Systems has faced an up to weeks-long order backlog, forcing it to prioritize products for hospitals and other critical facilities.

Amazon declined to confirm its purchase from Dahua, but said its hardware complied with national, state and local law, and its temperature checks were to “support the health and safety of our employees, who continue to provide a critical service in our communities.”

The company added it was implementing thermal imagers from “multiple” manufacturers, which it declined to name. These vendors include Infrared Cameras Inc, which Reuters previously reported, and FLIR, according to employees at Amazon-owned Whole Foods who saw the deployment. FLIR declined to comment on its customers.

Dahua, one of the biggest surveillance camera manufacturers globally, said it does not discuss customer engagements and it adheres to applicable laws. Dahua is committed “to mitigate the spread of the COVID-19” through technology that detects “abnormal elevated skin temperature — with high accuracy,” it said in a statement.

The U.S. Department of Commerce, which maintains the blacklist, declined comment. The FDA said it would use discretion when enforcing regulations during the public health crisis as long as thermal systems lacking compliance posed no “undue risk” and secondary evaluations confirmed fevers.

Dahua’s thermal cameras have been used in hospitals, airports, train stations, government offices and factories during the pandemic. IBM placed an order for 100 units, and the automaker Chrysler placed an order for 10, one of the sources said. In addition to selling thermal technology, Dahua makes white-label security cameras resold under dozens of other brands such as Honeywell, according to research and reporting firm IPVM.

Honeywell said some but not all its cameras are manufactured by Dahua, and it holds products to its cybersecurity and compliance standards. IBM and Chrysler’s parent Fiat Chrysler did not comment.

The Trump Administration added Dahua and seven other tech firms last year to the blacklist for acting against U.S. foreign policy interests, saying they were “implicated” in “China’s campaign of repression, mass arbitrary detention, and high-technology surveillance against Uighurs, Kazakhs, and other members of Muslim minority groups.”

More than one million people have been sent to camps in the Xinjiang region as part of China’s campaign to root out terrorism, the United Nations has estimated.

Dahua has said the U.S. decision lacked “any factual basis.” Beijing has denied mistreatment of minorities in Xinjiang and urged the United States to remove the companies from the list.

A provision of U.S. law, which is scheduled to take effect in August, will also bar the federal government from starting or renewing contracts with a company using “any equipment, system, or service” from firms including Dahua “as a substantial or essential component of any system.”

Amazon’s cloud unit is a major contractor with the U.S. intelligence community, and it has been battling Microsoft for an up to $ 10 billion deal with the Pentagon.

Top industry associations have asked Congress for a year-long delay because they say the law would reduce supplies to the government dramatically, and U.S. Secretary of State Mike Pompeo said last week that policies clarifying the implementation of the law were forthcoming.

Face detection and privacy

The coronavirus has infected staff from dozens of Amazon warehouses, ignited small protests over allegedly unsafe conditions and prompted unions to demand site closures. Temperature checks help Amazon stay operational, and the cameras – a faster, socially distant alternative to forehead thermometers – can speed up lines to enter its buildings. Amazon said the type of temperature reader it uses varies by building.

To see if someone has a fever, Dahua’s camera compares a person’s radiation to a separate infrared calibration device. It uses face detection technology to track subjects walking by and make sure it is looking for heat in the right place.

An additional recording device keeps snapshots of faces the camera has spotted and their temperatures, according to a demonstration of the technology in San Francisco. Optional facial recognition software can fetch images of the same subject across time to determine, for instance, who a virus patient may have been near in a line for temperature checks.

Amazon said it is not using facial recognition on any of its thermal cameras. Civil liberties groups have warned the software could strip people of privacy and lead to arbitrary apprehensions if relied on by police. U.S. authorities have also worried that equipment makers like Dahua could hide a technical “back door” to Chinese government agents seeking intelligence.

In response to questions about the thermal systems, Amazon said in a statement, “None of this equipment has network connectivity, and no personal identifiable information will be visible, collected, or stored.”

Dahua made the decision to market its technology in the United States before the FDA issued the guidance on thermal cameras in the pandemic. Its supply is attracting many U.S. customers not deterred by the blacklist, according to Evan Steiner, who sells surveillance equipment from a range of manufacturers in California through his firm EnterActive Networks.

“You’re seeing a lot of companies doing everything that they possibly can preemptively to prepare for their workforce coming back,” he said.

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Organizations across the Middle East unlock growth with cloud company Oracle NetSuite

January 15, 2020   NetSuite

Organizations across the Middle East are increasingly selecting Oracle NetSuite to unlock growth and take their businesses to the next level. With NetSuite, organizations operating in the region, such as Property Finder Group, Al Jabr Holding and the International Cricket Council Limited, can take advantage of an integrated business platform in the cloud to gain the visibility and control needed to navigate change, meet regulatory requirements, and accelerate growth.

“There’s a significant culture of entrepreneurialism and innovation across the Middle East region, and this presents a huge opportunity for business growth,” said Nicky Tozer, VP of EMEA, Oracle NetSuite. “In the last year alone, we have seen more and more organizations that are operating in this region rethink their traditional business systems as they seek to increase operational efficiency and unlock new growth opportunities. At NetSuite, we are committed to helping organizations across the Middle East take advantage of the cloud to elevate their business to the next level.”

Property Finder Group selects NetSuite to support growth targets

Property Finder Group is the leading real estate digital platform, providing a convenient rental and sale marketplace for residential and commercial properties in the Middle East and North Africa. With over six million monthly visits across its platforms, and a growing ecosystem of users throughout the UAE, Saudi Arabia, Egypt, Turkey, Qatar, Bahrain, Lebanon, and Morocco, Property Finder needed a cloud-based platform to efficiently manage its multinational and multi-subsidiary operations.

“Our mission is to provide the most convenient house hunting and real estate journey for millions of users across multiple countries,” said Anas Qudah, Group Enterprise Systems Controller, Property Finder. “As we grew, we needed to improve our revenue recognition and ability to operate across borders. NetSuite gives us the flexibility to act local but be global, gives a real-time view into our business, and ultimately improves the experience for our customers.”

Al Jabr brings in NetSuite to unlock portfolio growth

Founded in 1952, Al Jabr Holding Co. is a Saudi-based conglomerate with a broad investment portfolio across sectors including automotive, car rental, laundry, investment and real estate, financing and construction, contracting and manufacturing, and is the national dealer for KIA MOTORS in Saudi Arabia. To supports its mission to deliver products and services of unmatched quality across its portfolio, Al Jabr needed greater visibility into financial and operational performance across its business.

“Al Jabr stands for quality, and maintaining such high standards across a diverse portfolio requires clarity and vision as we pursue ambitious economic, social, and environmental objectives,” said Ihab Hawari, CIO, Al Jabr Group. “NetSuite has given us a deep understanding of our performance across our range of business interests. This is helping us forward-plan, explore new growth opportunities and contributing to our digital transformation efforts which will help us better engage with our customers.”

NetSuite helps the ICC lay the foundation for cricket growth

The International Cricket Council Limited (ICC) is the international body that governs the sport of cricket. Representing 105 member organizations across the globe, the ICC plays an integral role in the global growth of cricket. To help support its plans for the expansion of the game and successfully manage ICC Events, the ICC needs an integrated business platform to capture insights into commercial performance and enhance decision-making. With NetSuite, the ICC will benefit from greater visibility into its financial operations in its drive towards delivering more competitive, entertaining, and meaningful cricket for players and fans.

UFC GYM strengthens its operations

UFC GYM is the first major brand extension of the Ultimate Fighting Championship (UFC®). With an aggressive franchise growth strategy across the Middle East and North Africa and existing clubs in the UAE, Oman, Bahrain, Egypt and with new fitness facilities opening in Kuwait and Saudi Arabia, UFC GYM needed to consolidate its operations and streamline its financial and statutory reporting.

“Our success is driven by providing world-class mixed martial arts and functional training to our members which we have mastered. Providing real-time reporting to our management team is just as essential to run an exceptional operation and to achieve our growth strategy,” said Ibrahim Mohamed, CFO, UFC GYM ME. “NetSuite allows us to manage multiple subsidiaries and business units on one platform, comply with local and international standards and ensure that our required reporting obligations are being met”.

MELiUS grows with NetSuite

Dubai-based MELiUS provides an e-learning resource to help business owners take advantage of new technologies such as blockchain and artificial intelligence, as well as delivering commercial insights and research to help clients make more informed decisions. To support increasing demand for the MELiUS interactive learning space, MELiUS needed to replace its previous finance system, which was unintuitive and unable to deliver detailed performance reports.

“Our mission is to deliver targeted information that helps business owners reach their objectives,” said Moyn Islam, co-founder and CEO, MELiUS. “NetSuite is a perfect choice for a growing company like ours. It has allowed us to track our growth and better understand how, when, and where to expand. Our efficiency has increased exponentially since using NetSuite, and we have far greater visibility into our performance, which is important as we embark on new projects to help even more business owners.”

About Oracle NetSuite
For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 19,000 customers in 203 countries and dependent territories.

For more information, please visit https://www.netsuite.com.

Follow NetSuite’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Customer Experience Strategy And Overall Company Strategy

January 3, 2020   SAP

The generic company strategies model developed by Michael Porter classifies companies into one of three broad, generic categories: cost leaders (competing on low prices), differentiators (competing based on innovation in their products/services), and segments (competing by focusing on specific market needs) (Philipson, 1992).

A customer experience strategy is defined as “a plan that guides activities and [the] resource allocation needed to deliver an experience that meets or exceeds customer expectations.” There are also three customer experience strategies that align with the generic company strategies: self-service optimization, proactive guidance, and tailored intimacy (Forrester, 2010).

The following diagrams depict how the three customer experience strategies align with the three generic company strategies.

The self-service optimization strategy

The objective of the self-service optimization strategy is to create extremely effective high-touch self-service that is simple, automated, and error-free. Here are some examples of how this objective has been implemented:

objective of the self service optimization strategy Customer Experience Strategy And Overall Company Strategy

The proactive guidance strategy

The objective of the proactive guidance strategy is to ensure customer delight by educating on innovations, solving problems preemptively, and connecting through social media. Here are some examples of how this objective has been implemented:

objective of the Proactive Guidance Strategy Customer Experience Strategy And Overall Company Strategy

The “tailored intimacy” strategy

The objective of the tailored intimacy strategy is to use knowledge of target customers to create deep connections through interactions that are attuned, empathetic, and personalized to clients’ needs and aspirations. Here are some examples of how this objective has been implemented:

objective of the Tailored Intimacy Strategy Customer Experience Strategy And Overall Company Strategy

By focusing on aligning the generic company strategy with the customer experience strategy, it is then necessary to align the customer experience ecosystem to this strategy.

Learn how to choose the right digital experience platform for your business by watching the on-demand SAP Webinar featuring Forrester, “Customer Experience Matters.”

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How NetSuite Helps Mexican Ecommerce Company Ibushak ‘Focus On What Matters’ During Massive Growth

December 10, 2019   NetSuite
1%20(1) page 001%20(1) How NetSuite Helps Mexican Ecommerce Company Ibushak ‘Focus On What Matters’ During Massive Growth

How NetSuite Helps Mexican Ecommerce Company Ibushak ‘Focus On What Matters’ During Massive Growth

Posted by Kendall Fisher, Executive Producer and Host of The NetSuite Podcast

In 2004, Ibushak—a Mexican ecommerce provider helping companies of all sizes sell and distribute products across Latin America—was fulfilling 40 orders a day. Fast forward to 2019, and the company is now seeing 2,500 orders a day.

That’s a tremendous amount of growth in a short period of time, and something that co-founder and CEO Mauricio Bouzali believes couldn’t be done had he not decided to implement Oracle NetSuite in 2015.

On this episode of “The NetSuite Podcast,” Bouzali takes us through Ibushak’s growth journey—from the moment he and his brother decided the Mexican marketplace needed a company like Ibushak, to developing partnerships with small, medium and Fortune 100 companies, to its 140% year-over-year growth.

Bouzali dives into NetSuite’s support in this growth, becoming “the heart” (as he puts it) of Ibushak and touching every part of the company. He says NetSuite’s biggest impact has been allowing him and other members of the leadership team to step away from operations, and rather, focus on what matters: Continuing to grow the company, always meeting customer expectations and discovering new technologies—like AI and BI—to further advance Ibushak’s competitive stance in the industry.

In fact, Bouzali concludes with one piece of advice for companies that are currently considering NetSuite: “The best day to implement NetSuite is yesterday.”

To hear Ibushak’s full success story, listen to the episode on Apple Podcasts, Soundcloud or YouTube.

Posted on Mon, December 9, 2019
by NetSuite filed under

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