Tag Archives: Connected
One True Connected Enterprise for Government Organizations
Government organizations are somewhat unique in that they do not exist to sell to or service customers so much as to provide services to citizens. In today’s blogpost, we’ll explore this industry from a technology perspective. Enjoy! Common Challenges in Government Agencies Disengaged Citizens – Constituents quickly disengage when their government organizations fail to deliver the ‘always-on’…
TIBCO NOW Connected Experience: Your Content, Your Way

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If you’ve attended any virtual conferences this year, you’ve probably wished for something more engaging, more relevant, and more compelling. One promise we can make is that the digital experience at TIBCO NOW will surpass what you think you know about online events.
The TIBCO Connected Experience will feature our channel-based approach, offering around-the-clock content that can be viewed live in your timezone or watched on-demand. Whether you are an early bird or night owl, in Sydney, Paris, or New York, TIBCO NOW will be on, streaming, and ready for you to flip through the channels and select or binge based on your interests and areas of expertise.
The TIBCO Connected Experience will feature a channel-based approach, offering around-the-clock content that can be viewed live in your timezone or watched on-demand. Click To Tweet
With five channels from which to choose, your content options are vast. Here is a look at the different channels we are offering as a part of our global agenda:
Sustainable Innovation: Join the TIBCO executive team and visionary leaders focused on sustaining the pace and impact of innovation. Data is the fuel that powers both commercially-focused and societal challenges. Learn how to build and sustain digital leadership and recognize those that have raised the bar of sustainable innovation to the highest levels. Available for all passes.
Vision & Value: Watch and participate in a series of breakout sessions focused on innovation at its core. TIBCO technology leaders present their latest releases and initiatives, and TIBCO customers from across the world share their applications of TIBCO technologies to propel their data-centric innovation success. Available for all passes.
Innovation Hub: Enjoy sessions on the latest innovations from TIBCO and our premier partners, including lively demo sessions with experts. Connect and engage with peers and have some fun. Available for all passes.
TIBCO NOW+: Go deeper and gain more insight. Explore technology topics with greater depth and immersion with TIBCO experts and industry analysts. Join “Ask Me Anything” forums with TIBCO executive leaders — a unique opportunity to go behind the scenes as never before. Only available to those with Digital Plus or NOW Educate passes.
NOW Educate: Brush up on TIBCO technologies with product knowledge training to foster new skills, learn new products, and prepare for your certification exam. Join two-part deep dive lab sessions to get instructor-led content around select TIBCO products. Only available to those with NOW Educate passes.
TIBCO NOW is a global event, so wherever in the world you are, you’ll enjoy an all-inclusive event experience filled with keynote speakers, TIBCO product announcements, customer success stories, interactive demos, sponsor- and partner-specific content, and insights from TIBCO industry leaders—all with a click of a mouse.
Your agenda and experience are curated by you. Choose the sessions that interest you the most and look for linkages to recommended sessions based on your selections and interests. Consume the content live or on-demand when your schedule best allows.
We have three packages from which to choose: NOW Digital Plus, NOW Educate, or NOW Digital Free. The package you choose will determine which channels, content, and features you will have access to throughout the event.
If you are looking for more immersive content, the NOW Digital Plus package gives you all of the NOW Digital Free content plus:
- In-depth product breakouts
- Sessions with tips & tricks for many of our most popular tools and solutions
- Insights from TIBCO experts and thought-leaders from across our organization as well as top technology analyst firms
- The ability to engage with speakers and other attendees through channel chat, question submissions, and session surveys
If you are looking to strengthen your skills and capabilities with TIBCO products, the NOW Educate package gives you all of the tools to build that expertise, including:
- All NOW Digital Plus content and features
- Product knowledge training to prepare you for certification exams
- Deep dive sessions for experienced users of TIBCO Spotfire® and TIBCO BusinessWorks™
- A voucher to become certified in a TIBCO product of your choice (a $ 300 value) + 20% off all additional certifications
- A year-long subscription to TIBCO Academy to sharpen your skills (a $ 995 value)
Check out our newly-released global agenda to see when this content is playing in your specific time zone and stay tuned in the coming months for more information about how to create your custom event agenda.
Red Thread Transformation: Building Blocks Of Connected Transformation (Part 2)

Part 2 in a 2-part series about the importance of devising a structured and referenceable digital transformation strategy. Read Part 1.
In Part 1 of this series, we addressed the idea of “looking through the right lens” for transformation by moving to an intelligent ERP system. Now, let’s now unpack what needs to be thought through and understand how each of these layers helps connect a logical and rational approach to transformation: “Why do you need to do what?” “What can you achieve?” and “How can you make it happen?”
Threaded thinking
Ambition: Why do you need to do what? Companies typically believe in the value of strategic and vision planning, and these are often deconstructed into corporate and departmental strategies, roadmaps, plans, and programs that can be referenced to create a lighthouse articulation of where the business wants to go.
Business capability modeling enables a clear articulation of the business ambition: what capabilities are needed to support the strategic intent. Once constructed and agreed upon with the business, this is the framework to help position the potential “pains and gains” in relation to capabilities.
Organizations need to know where they are going and for everyone to understand how to plot a way forward and measure success. This intent should be then further elaborated with experts from the solution provider in focused sessions sharing real experience from other customers on how to achieve this.
These sessions identify the pain points that can be alleviated and the gains to be achieved, informed by the “art of the possible” into a consolidated view from which to create tangible business value.
Value: What can you achieve? At the heart of any successful business-change program is a true understanding of the opportunities and challenges. This is where the light bulbs start switching on and the program starts coalescing.
Business and IT must engage in content sessions with experienced consultants and architects to detail how to close the gaps in current business capabilities to resolve the pains and make the gains. At this point, the business innovation opportunities are explored in light of the solution provider’s product and innovation roadmap for priority areas of the business capability model.
In these sessions, a common understanding is defined on the opportunity and the solution though the explanation of strategic gaps, pains and gains, and demonstration of product capabilities and innovations, product roadmaps, and pragmatic customer experience.
Essentially, this helps share an understand of the challenges and the potential solutions to establish solution fit, and get buy-in by demonstrating the business value in a more hands-on way. Furthermore, it establishes confidence in the ability to deliver business value.
It’s then a classic process of defining opportunities, validating performance through benchmarking, and articulating the value potential. “Must-haves,” “quick wins,” low- hanging fruit,” and “forget it’s” are prioritized into a set of focused opportunities.
Direction: How can you make it happen? Up to now, the focus has been on a forward-thinking view of business potential, prioritizing value. The challenge now is to design a successful transformation program to achieve this potential. This is where ideation hits the reality of how to make it happen.
A straw-man future solution model can then be built embedding all the capabilities into an architecture showing how the strategic intent is delivered by business capabilities, and what application services will be employed.
Early-stage opportunity potential will be identified that needs further evaluation as proofs of concept or co-innovation with product teams. Roadmaps will be developed for each function area, describing the business opportunities aligned to the core product roadmap to secure a future-proofed functional roadmap, taking advantage of the standard product. This then needs to have been consolidated into a single roadmap to show how the business can deliver future business capabilities in an integrated platform.
The challenge now remains to plot dependencies around the business priorities, other programs, product roadmap, and technical dependencies. A review of implementation approach options, pros, and cons will then help define the best implementation approach. The outcome is then a firm and trustworthy transformation roadmap and plan as the foundation for a business case.
The final step is to summarize this work into a case for change and to make recommendations to the board with a robust business case and proposition. This will make clear how the proposed plan supports the strategic business intent, the true business value potential, the cost of viable options and plans to secure the investment, and the recommendations for immediate plans and resources needed to make this a reality.
Conclusion
It is essential that business challenges and digital changes be guided by a clear line of sight of a thread connecting business ambition, the value, and a carefully thought-out navigation of the direction to get there.
By investing in this structured process, the transformation program is informed, clear, and purposeful. It will demonstrate the benefits of a tightly oriented team that can efficiently deliver its business outcomes.
Why look to SAP for help
In collaboration with the business, IT, and partners, SAP Digital Business Services can provide the glue to help your organization navigate across this “red thread” to articulate how technology solutions in the hands of an empowered workforce can deliver on strategic goals. SAP consultants and architects connect via their own networks to engage SAP product owners and developers in this dialogue. They also advise on using the latest agile accelerators, tools, and methods to design, implement, and support these solutions most effectively.
Discover how SAP S/4HANA can help you transform your business for dramatic results.
Caesars Entertainment Corporation delivers a fully connected guest experience with TIBCO

“The environment and the business model of a casino has changed,” remarked Les Ottolenghi, EVP/CIO of Caesars Entertainment Corporation, at this year’s TIBCO NOW Chicago.
In the past, Les explained, the majority of a casino’s revenue came from gaming. However, times are changing and in 2018, over 77 percent of casino revenue came from non-gaming streams. That’s why the third largest live entertainment promoter in the country decided it was time to work with TIBCO to build a digital platform to optimize, personalize, and deliver more customer value.
With over 100 million annual guests, 55 properties and 68,000 team members worldwide, Caesars’ transformation began in 2016 with five strategic pillars of transformation:
- Focus on value creation
- Improve customer engagement
- Data & analytics
- Innovation
- Scalability & security
These pillars guided the entertainment giant to focus on tools and services, building its audience and standards, and matching customers to the experiences they preferred. Using the API-led integration capabilities of TIBCO Cloud™ Integration and TIBCO Cloud™ Mashery®, Caesars now has the ability to deliver a cloud-first customer engagement model across all channels. The platform is empowering their team members to deliver a world-class consumer digital experience.
Les was particularly excited about the creation of a Unified Customer Profile (UCP) for advanced offer matchmaking and personalization. The new technology at Caesars has enabled the company to deliver a fully connected guest experience across real-time offers, check-in, casino experience tracking, sports and casino leaderboards, e-sports, and sports betting.
“Today, Caesars has a platform that is simple and more cost effective to deliver new capabilities faster and is built on a secure modern architecture that utilizes cloud computing produced by the worlds’ leading technology companies…This is the power of integration, and TIBCO has been a foundational part of making this massive effort a success,” said Les.
“We’re now looking at what the casino floor of the future will look like, which is likely to include more e-sports, virtual experiences, and hyper-personalization. Caesars properties are more than casinos, they are integrated resorts.”
To learn more about how Caesars is using TIBCO technologies to create a connected guest experience, check out the full case study today.
The Oil Field of the Future: More Connected, Predictive, and Real-time Operations

With remote sensor connectivity, machine learning, and artificial intelligence (AI), oil and gas companies can now ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency. But how can energy companies ensure they are moving in the right direction?
TIBCO recently partnered with IDC Energy Insights to find out. Read on for analyst-validated insights and data on where the energy industry is headed and how to ensure your company is keeping up.
5 Essential Elements of a Digital Oil Field:
- Data-driven decision making with data integration
- Automated operations for reduced costs and increased efficiency
- Production efficiencies using digital twin and advanced simulation
- Operationalize machine learning and AI to create real business value
- Bring together and contextualize disparate data sources
Creating a platform to support a modern, digital oil field
Oil and gas companies can distinguish themselves by developing capabilities to be more connected, more predictive, and more real-time in their operations.
More Connected
Oil and gas companies are inundated with data, but most don’t know what to do with it. To make sense of the data, companies need to connect disparate data sources and eliminate siloed data. Whether that’s through sensors and wireless connectivity, contextualized data collection, or automation of processes, there are a lot of opportunities in connecting your data.
With connected equipment, anomaly detection provides data for root-cause analysis and plant optimization. With connected people using mobile devices, productivity and safety of employees improves. With connected assets across the supply chain, operations become more efficient.
More Predictive
Being predictive in today’s digital age means enabling predictive insights to identify patterns across your portfolio and shifting from “risk avoidance” to “risk mitigation.”
Predictive maintenance can improve asset uptime and help avoid equipment failure. Predictive technology can also help improve employee safety by anticipating potential hazardous situations or suggesting mandatory breaks for employees. Furthermore, predictive models can inform extraction methods with actionable data and predictive analytics can simulate well production.
More Real-time
Everything today is moving to be in real time. The energy industry is no different. To attain real-time awareness of the business, oil and gas companies must perform big data analytics and anticipate changes on the spot.
Opportunities from Real-time Capabilities:
- Cost benefits from real-time decision making
- Dynamic asset management
- Agile pricing with real-time data
- Fast, automated workflows and logistics
- Optimal equipment usage with on-the-fly analysis
Join the trend of oil and gas companies digitally transforming their operations, reducting costs and asset downtime, increasing production output, and improving customer retention. Download this IDC InfoBrief to learn more about how leading oil and gas companies are becoming more personal, more predictive, and more real-time than ever before.
TechNOVA 2019: The Connected Customer Rules the Game

Recently, I had the pleasure of attending TechNOVA Connected Customer Conference (#Customer19) in London, where heavy hitters, such as Hilton, Deezer, Bulb, Nectar, and start-ups like Feedr and Drover talked about improving customer experience through hyper-personalization. Most of these companies were inspired by disruptive companies like Alibaba, Spotify, and Netflix who have revolutionized their respective industries all through personalizing their customer journeys.
Every business aims to give a seamless and awesome experience to its customers. However, each customer is an individual and engages differently with the same product. As you can see in the example below from Amazon, there are people who love a particular Lego product and there are people who hate it.
So how do companies ensure they provide an exceptional experience with their products for every customer?
Glocalization—yes, it’s a thing
That’s the reason nearly every company at the conference talked about the importance of having an integrated customer experience across all the services and products they offer. Glocal (aka glocalization) was an important topic which means the “global distribution of a product or service that is tailored to local markets.”
For example, Bulb, a renewable energy provider, talked about how they make the customer journey simple across 3 main touchpoints:
- Simple interface with fast turnaround time on quotes
- Keep in constant contact with customers to prevent overdue bills
- Automate all customer touchpoints with basic AI to keep the customer happy
Geraldine de Boisse, Chief Product Officer at BULB, said: “Communication, using simple words, is the key. It is also not about keeping the price low every time. It is about the holistic value proposition.”
Another company, Feedr, who provide personalized food offerings, talked about how people are willing to share their data with you if you provide them value. Feedr has emotionally connected users to the app by giving personalized experiences, even though individuals are eating the same food. This again shows you that it’s not about the end outcome. The most important part is the experience and how a company takes you through the journey.
Using Data to Create Personalized Recommendations
What is common across these companies is the use of data to create personalized experiences. They all capture data at different levels such as directly from a consumer, capturing from social media, or examining clicks on an application. They then feed the data into an algorithmic engine to derive meaningful insights to create what we call “personalized recommendations.”
How TIBCO can help you create personalized customer experiences
TIBCO colleagues Chris Lowe and Yana Chalyovska spoke at the event and talked about why Connected Intelligence is at the heart of every great customer experience. TIBCO not only enables organizations to get a 360-degree view of customer data in real time, but it also links companies directly to people’s emotional state. Drawing upon some personal stories in banking and travel, they demonstrated how TIBCO technology can create an emotional connection with the end customer.
In order to deliver an amazing experience that continuously delights your audience, you need to know where your customers’ satisfaction levels so you can identify the most appropriate engagement. TIBCO makes all of this possible through the Connected Intelligence platform.
Get in touch today to find out more.
Also, listen in to this webinar to understand how you can deliver engagement, experience, and empathy to maximize value for your customers.
Iron Mountain LATAM Gives Customers Data Visibility with TIBCO Connected Intelligence

Iron Mountain LATAM is a global leader in storage and information management services, offering the security their customers’ documents require. A previous TIBCO Trailblazer Award winner, Iron Mountain provides innovative, value-added services to their customers with unprecedented management visibility into their operations, flexibility, agility, and fast time to market.
In recent years, Iron Mountain has seen rapid growth of data in their Latin America region, resulting in their customers wanting to know where their data is 24/7. The company had a legacy system with limited capabilities, which made it difficult to get customers the information they desired. Iron Mountain’s processes weren’t integrated, and they couldn’t scale as much as they needed to, resulting in long development and delivery times, which impacted their ability to help customers meet regulatory requirements.
Iron Mountain looked to integrate Business Process Management (BPM) technology into their enterprise to securely automate business processes, including processes that required active participation by customers. Additionally, they wanted an analytics tool that would help them create reports for their customers to meet their compliance needs and for real-time data management.
Beginning in 2013, Iron Mountain turned to the TIBCO Connected Intelligence platform. The flexibility of the TIBCO architecture allowed them to improve their infrastructure and reuse services. TIBCO allowed Iron Mountain to deliver these services, scale, and provide the development and administration resources capable of supporting large growth that they needed.
Using cloud-enabled integration, analytics, and business process management technologies, Iron Mountain LATAM pioneered the first BPM-as-a-Service cloud, offering customers far more than expected from a conventional document handling company. The company can now orchestrate business processes and integrate information provided from different sources.
Thanks to the streamlined infrastructure, tight integration with the customer, and the high level of customization that the TIBCO platform provides, Iron Mountain can support their digital processes in a cost-effective way. TIBCO’s solution allowed Iron Mountain to implement dynamic processes and faster time-to-market. Iron Mountain also gained the capability to quickly change and migrate a process or create a new version of it with little to no risk of losing information. With analytics, Iron Mountain gained visibility and control into their operations, resulting in actionable insights and customer cost savings.
As for the future, Iron Mountain is focused on continuing to expand its services to all of Latin America.
Plant Tours In The 21st Century: How Procurement Executives Can Stay Connected

Part four of a six-part blog series based on 30+ years’ experience collaborating on innovation with complex, discrete machinery manufacturers.
In the third blog in this series, I discussed how Industry 4.0 and the Industrial Internet of Things (IIOT) have facilitated greater insight for manufacturing executives. Now I want to spend some time examining how procurement executives can gain greater insight into internal operations and partner with suppliers to achieve true innovation.
If you’ve been following this series (thank you!), you know that my motivation for writing these blogs was an article in the Harvard Business Review, “Why (and How) to Take a Plant Tour,” written by David M. Upton, professor of operations management at the University of Oxford’s Saïd Business School. I found it fascinating to see how much things have changed since the time he wrote the article in May 1997.
Professor Upton wrote:
“Plant visits allow managers to review a supplier’s qualifications, to share best practices with a partner, or to benchmark performance and practices …. The main purpose of assessment tours is not to acquire new knowledge. Rather, it is to use what visitors already know to evaluate a plant. There are a number of different types of assessment tours. Some aim to determine whether a plant can fill a particular role. For example, a customer may visit a potential supplier to assess quality, or a corporate planner may visit a plant to decide if it could develop the ability to fill orders quickly enough to support the company’s new strategy. Other assessment tours focus less on a plant’s existing capabilities and more on how that plant might be changed to perform better or differently in the future.”
During the earliest days of industry, manufacturers found comfort in doing business with the shop across town. They believed that doing business with a long-time, trusted local source was the way to ensure both quality and cost, as well as to build a stronger community. In time, however, it became not only possible but financially desirable to procure supplies from around the globe, which in turn required those plant tours that Professor Upton was talking about.
In 1997, the term “procurement” was virtually synonymous with “purchasing,” and procurement managers generally worked under the direction of manufacturing engineers, supply chain executives, and finance officers. At the time, the best way to evaluate a supplier, as Professor Upton noted, was probably boots on the ground.
By contrast, procurement today is a far more complex and dynamic process, and it’s corporate malfeasance to do business with someone just because they’re the shop across town, a fraternity brother, or a golfing buddy. Procurement managers now may have to work with hundreds of suppliers from around the world, adding the complexity of ever-shifting concerns of shipping, international law, tariffs, currency exchange, and more.
Procurement specialists no longer work at the direction of others, but rather with them to find the most suitable suppliers. It’s not uncommon for the procurement specialist to initiate an innovation and bring it to the attention of the engineers or supply chain executives.
Procurement managers are also crucial in a crisis. Whether it’s a product recall, a humanitarian crisis, civil unrest, or a natural disaster, it may be critical that procurement responds without flinching. It could be that a supplier is unexpectedly unable to fulfill orders, or there could be an unanticipated surge in demand that must be quickly accommodated. Procurement specialists may have to identify and contract with new suppliers urgently. Better yet, they can proactively identify the lowest risk suppliers, such as those with a resilient and sustainable infrastructure, to avoid a crisis in the first place. Being able to accommodate that level of procurement requires a truly connected intelligent enterprise, one that reaches out to engineering, supply chain, finance, manufacturing, legal, marketing, and the highest levels of management.
Another benefit of digital procurement is the ability to turn a profit. It’s ironic that a business division whose central purpose is to spend money could be profitable, but it’s true. Procurement can sell data back to suppliers, who could in turn use this additional information to create superior, cost-efficient products. While it’s intuitive that suppliers should seek the maximum amount of profit from their customers, smart suppliers understand that when their customers succeed, they succeed.
Without question, there are obvious risks and liabilities in sharing information with suppliers. Not only are there competitive concerns, but legal issues as well – for example, who actually owns the data? Nonetheless, most procurement executives agree that working closely with suppliers to share information and innovate may be well worth the risk.
However, as the old saying goes, if you want to have a good friend you need to be a good friend. According to the Deloitte Global Chief Procurement Officer Survey 2018:
“Last year, 86% of procurement leaders aspired to being ‘excellent’ as a strategic business partner in the future. In 2018, only 24% consider themselves as excellent: although this is a slight improvement from 2017, it highlights the need for further improvement in business partnering by procurement teams.”
Only the best-run businesses will be excellent strategic business partners, and the best way of winning the confidence of your suppliers is to have a thoroughly integrated procurement solution. It must have an efficient digital process for sourcing both indirect and direct materials, it must work for all spend categories, and it must manage the entire source-to-contract process from integrating new bills of materials from product lifecycle management systems through sourcing, contract management, and manufacturing execution integration. It is possible. To get a glimpse of how it works, take a look at this short video.
Back in 1997, Professor Upton could not have envisioned the strategic importance procurement plays today, but it’s remarkable that not long ago the most thorough way to assess a supplier was to take a quick tour of the plant. On the other hand, Professor Upton did foresee the challenge of hiring and retaining qualified industrial manufacturing talent, and that’s the topic of my next blog.
For more insight about plant tours in the 21st century, stay tuned to this six-part blog series based on my 30+ years’ experience collaborating on innovation with complex, discrete machinery manufacturers.
Stay Connected with Microsoft Dynamics 365 Portals

In its simplest expression, a customer relationship management system helps you connect better. To this end, Microsoft Dynamics 365 Customer Engagement (CRM) puts at your disposal several tools: these include web-based, interactive portals allowing you to connect with your clients, partners or employees, depending on your specific needs.
Easy to set up without HTML or code, preconfigured Dynamics 365 portals allow you to connect, communicate and collaborate directly. In the case of client portals, they maximize customer engagement by providing them with a direct channel to your organization, facilitating processes and freeing up your service and support representatives.
Here are just a few ways Dynamics 365 portals can benefit your organization:
- Let clients create and follow up on incidents through a customer service portal. This alleviates some of the burden on your customer support team, allowing them to focus on resolving incidents by reducing the number of follow-up requests they need to answer. The information is also recorded automatically in the CRM, where it is easily accessible by users who need it.
- Give customers access to a knowledge base or FAQ. Suggested knowledge base articles based on keywords allow customers to find answers to their questions without having to submit a support request. This keeps the number of incidents down and speeds up the process, increasing customer satisfaction.
- Allow customers to get in touch with other customers or representatives easily. A moderated forum is a great way to promote customer engagement by providing them with a platform where they can share tips, ask questions, and discuss your products and services.
- Ensure that your customer contact information is always up to date. Customers can validate and update their contact details and other information themselves through the portal. Having up-to-date customer information in the CRM also allows you to touch base with them through various campaigns and increase long-term retention.
- Customize your portals based on your needs. Code and HTML can be used to modify portals as necessary: you can promote upcoming events, for instance, or add custom entities such as a product list that customers can scroll through. Knowledge base entries can be pulled up automatically depending on the product chosen, to name only a few possibilities.
With all these benefits, the portals provided by Dynamics 365 Customer Engagement provide a great tool for interaction and engagement by allowing your customers to interact with your organization, freeing up your employees to focus on their priorities and provide a higher level of customer service.
By JOVACO Solutions,
Hemlock Semiconductor Looks to TIBCO Connected Intelligence for Process Optimization

Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete, by accelerating the delivery of process optimizations. A significant obstacle was that the company’s information silos and legacy systems were not keeping pace with modern analytics tools.
This dilemma caused slowed decision-making and a limited view into operations. Bottlenecks and variability of processes and production outcomes were hindering cost optimization, and the company lacked visibility in these areas. The company needed tools that would help employees optimize processes and deliver on customer needs.
Hemlock turned to TIBCO Connected Intelligence to address the challenges. By implementing TIBCOⓇ Data Science, the company created self-service analytics with a centralized, unified, and governed analytics and reporting system, reducing reliance on IT and data teams. On the integration side, Hemlock chose TIBCO BusinessWorks™ for a single platform that could handle all its integration needs.
TIBCO’s advanced analytics solutions enabled Hemlock to measure their KPIs to determine how the company is executing, examine financial data, and identify where to drive improvement. The result has been revenue gains and improvement. TIBCO Spotfire® has become an integral part of the company, enabling a data-driven culture. The live, dynamic nature of the tool has allowed teams across the company to come together and solve problems with real-time data. Additionally, the easy integration of all of their systems reduced their record processing by 1000 times.
For the future, Hemlock is looking forward to real-time or near real-time tracking with alerts and notifications and to a more proactive approach to managing processes by expanding its data science portfolio.
Was Hemlock successful in optimizing their processes with TIBCO’s Connected Intelligence solutions? Read the full case study to find out.