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Tag Archives: Nice

ENDING YOUR DAY WITH A NICE STORY

September 16, 2020   Humor
blank ENDING YOUR DAY WITH A NICE STORY

Electrician goes to old lady’s house for repair work.

Notes the condition of her house.

Raises $ 90,000 to get it fixed.

Bonus? He gets free advertising!

An elderly woman’s home in Woburn, Massachusetts, is getting some much needed repairs thanks to a kindhearted electrician.

When John Kinney arrived at 72-year-old Gloria Scott’s house to fix a broken ceiling light in August, he quickly realized that was just one of her problems, according to CBS News.

“No lights, running water. I think I seen her on a Friday and it stuck with me over the weekend and I said, ‘I got to go back there,’” he recalled.

A few days later, he went back and started repairing her house at no charge and also created a Facebook page called “Nice old lady needs help” to raise money for the project and encourage other tradesmen to join his mission.

Once word got out, it became a massive community effort to renovate Scott’s entire home.

“This could be anybody’s mother, anybody’s grandmother,” said Kinney’s brother, Dan.

As of Sunday afternoon, the Facebook page had raised $ 92,974 of its $ 100,000 goal.

The electrician named the group of volunteers Gloria’s Gladiators and said he hoped to someday see chapters across the country doing the same kind of work for seniors in need.

“It’s just — there’s no words for it, you know,” he said of the community’s efforts.

“Look at these people!” Gloria exclaimed as she watched volunteers working on her house. “I mean, I can’t even comprehend the gratitude that I have.”

In a Facebook post on August 21, Kinney praised his neighbors for helping him get the ball rolling and said they were responsible for turning the whole thing into a movement.

“You all have shown me that when the community comes together with a little love and support, it can make a huge impact in a persons life,” the electrician noted.

“Gloria is now a part of my life, and she’s gonna be good. There’s still a lot of old people out there that don’t have anybody though. We must remain vigilant with our elderly,” he concluded.

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A NICE STORY TO END THE DAY

September 15, 2020   Humor

Oldest WW II vet gets flyover:

America’s oldest World War II veteran received a military flyover for his 111th birthday on Saturday as the coronavirus changed plans for a more traditional birthday celebration.

Last year, New Orleans native and World War II veteran Lawrence Brooks received cupcakes, music, and lots of kisses at the National WWII Museum as the facility hosted him for a birthday party for the fifth year in a row.

This year, the celebration came to him because of the coronavirus pandemic, as he watched from his porch while an entire squadron of WWII-era aircraft did a flyover in his neighborhood, the Times-Picayune reported.

Brooks’s official birthday is on September 12, 1909, and he served in the black 91st Engineer Battalion during the war, according to a press release from the museum.

Brooks and his unit were stationed in New Guinea and the Philippines during WWII, the Military Times reported.

The museum said he was a private first class who served three white officers in his battalion.

“I feel great, feel wonderful,” Brooks told WWL after he visited the New Orleans VA Hospital on Thursday.

On Saturday, Brooks danced while the Victory Belles performed on the sidewalk in front of his home and sang “Lift Ev’ry Voice and Sing” and “Boogie Woogie Bugle Boy (of Company B),” the Picayune reported.

The WWII museum encouraged everyone to send Brooks birthday cards, and he had received nearly 10,000 birthday cards by his birthday.

The 9,768 birthday cards, packages, and letters came from all 50 states plus the Virgin Islands, Guam, and five other countries, the Picayune reported.

During the ceremony and the socially distanced car parade that followed in front of his house, Brooks smiled and waved.

“God bless all of you. Every one of you,” Brooks said as he wore a New Orleans Saints mask.

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Why we can’t have nice things

August 22, 2020   Big Data
 Why we can’t have nice things

Automation and Jobs

Read our latest special issue.

Open Now

If you spend your professional life worrying about security, it can get a little disconcerting when you see that some enterprises have a tough time managing even base levels of security. What’s worse is that the challenge just got more complicated. As Satya Nadella recently said, COVID-19 has truncated the two years of digital transformation into two months, and that holds true for security considerations too.

With the sudden shift brought on by COVID-19, teams have embraced the economic benefits of the cloud to solve many issues. But every rose has its thorn, and along with the great benefits of cloud migration, companies have also adopted the new security concerns that come with it, and many are wholly unprepared.

A recent analysis of 2 million scans of 300,000 public cloud assets running on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) revealed more than 80% of organizations have at least one neglected, internet-facing workload that is either running on an unsupported operating system or has remained unpatched for more than 180 days. The report also found that 60% of organizations have at least one neglected internet-facing workload that it is no longer provided with security updates. Any of these issues in an organization should merit immediate patching; however this rarely happens.

There are many reasons, especially in the current climate, why these security lapses remain unresolved within enterprises. Many organizations in the time of COVID-19 are dealing with budget cuts, and for many, teams are being consolidated and reorganized. While these cuts are understandable, given an average cost of $ 4.77 million per data breach, DBAs, developers, and security teams need to rise above and be more careful with their new tools.

Your cloud database services vendor is not your mother

Recently, I attended a virtual conference session on database security considerations when migrating workloads to the cloud.” An attendee asked the question, “What can I do to ensure a cloud vendor can secure my company’s sensitive data?” And, rightfully, the speaker replied, “It’s not the cloud vendor’s responsibility to ensure your security controls are being extended to cloud environments; it’s yours.”

As is the case with any service provider, the company will do its best to ensure there are no flaws in their overall systems to allow a breach, but your organization’s data within the cloud instance is your responsibility. Think of it like a storage unit. The unit provider provides you with the storage locker itself and will ensure the locker is up to standards, sometimes even providing some basic perimeter security. But you are responsible for buying your own lock and ensuring the security of your unit. If you decide not to lock it, don’t be surprised if people access your locker and steal your property. It’s a common and dangerous misconception that the cloud vendor has visibility and oversight over how your sensitive data is being protected. It’s not the cloud vendor’s responsibility to provide it. They provided you with the service, but security is on you.

Your security teams don’t know what they don’t know

Oftentimes, even when a company acknowledges its security responsibility, the unfortunate reality is that internal miscommunication is almost as big a problem as misunderstanding the service provider’s responsibility towards your data. The developers and DBAs that migrated and configured the system are responsible for the service-level of the database or application itself, not the security of the data within. They believe the security teams are entirely responsible for data security, virtually absolving themselves of many responsibilities in that area. Meanwhile, many times the security teams were never even informed of the new service the developer used, yet are somehow expected to secure it. All the while, this cloud-based environment may well be exposing sensitive data and be susceptible to breaches.

Be your organization’s security conscience

If you are waiting for your cloud vendor to be a true collaborative partner on security issues, or for your developers to suddenly develop strong security wherewithal, you have a long wait ahead of you. Cloud environments can be a huge boon for companies looking to reduce budgets, however with timetables for cloud migrations being shortened and new systems being added more rapidly, the process is not always handled responsibly. Databases present a target-rich environment and are being unnecessarily exposed to enterprising hackers. Companies need to rein in the process to ensure proper security.

It’s true that maintaining security is a challenge, but it’s not impossible. Clear communication between security teams and the DBA and application owners and clear understanding of the delegation of responsibilities are a major first step and will prevent security best practices from falling by the wayside. Now is the time to take a security inventory, because ultimately it does not matter how strong your perimeter security is or how much money you save migrating to the cloud if you’re exposing your valuable data.

Ron Bennatan is the founder and CTO of jSonar and is an expert on data security, having worked in the industry for over 25 years at companies such as J.P. Morgan, Merrill Lynch, Intel, IBM, and AT&T Bell Labs. He was co-founder and CTO at Guardium, which was acquired by IBM where he later served as a Distinguished Engineer and the CTO for Data Security and Governance. He has a Ph.D. in Computer Science and has authored 11 technical books.

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A NICE STORY

July 31, 2020   Humor
blank A NICE STORY

Two white guys swore to split an lottery winnings.

They made the pact 20 years ago.

One of them won $ 22 million.

They’re both millionaires now.

When Tom Cook and Joe Feeney agreed to split their future lottery winnings years ago, the friends didn’t think their handshake would mark a multimillion-dollar agreement.

But last month, Cook checked the numbers for his June 10 Powerball ticket and discovered he had won $ 22 million. He didn’t hesitate.

“A handshake is a handshake, man,” Cook said of the arrangement in an interview with the Wisconsin Lottery. The Lottery confirmed Thursday that Cook and Feeney are splitting the prize.

Their pact is so old that Feeney couldn’t remember exactly when it started. He guessed it dated back about 20 years. In a release, the Lottery traced the deal to 1992, when the lottery game was first offered in Wisconsin.

Thomas Cook and Joseph Feeney agreed years ago to split future lottery winnings. Cook followed through on that promise when he won a $ 22 million prize in June.
“We said whenever the big winner comes, we’re going to split it, so we buy every week … not really thinking it would happen,” Feeney said.

The win came against steep odds: Currently, the chance of hitting the Powerball’s grand prize is 1 in 292,201,338.

The pair laughed when Feeney recalled learning the news: “Are you jerking my bobber?” the avid fisherman said to Cook.

Cook and Feeney are taking a cash payout of $ 16.7 million, and each will get about $ 5.7 million after taxes, the Wisconsin Lottery says.

The two didn’t report any particularly extravagant plans for spending the money to the Wisconsin Lottery. Cook quit his job and is planning to spend more time with family and travel stress-free. He’s still playing the Powerball, he said.

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NICE InContact Packs CXone With Tons of AI Features

April 21, 2019   CRM News and Info

NICE inContact this week released the Spring 2019 version of its CXone cloud-based contact center software, with multiple artificial intelligence-powered updates for smarter customer and agent engagement, plus enhanced customer relationship management integrations.

contact center cloud NICE InContact Packs CXone With Tons of AI Features

NICE inContact CXone “is the most complete, unified, and intelligent cloud contact center platform available in the market,” said company spokesperson Cheryl Andrus.

“The capabilities announced in the Spring 2019 release continue to differentiate with the new end-to-end AI capabilities and the extensive CRM integrations available with Salesforce and all the other CRM applications,” she told CRM Buyer. “Some competitors have point solutions, whereas we are delivering intelligence across the full platform.”

NICE inContact CXone combines best-in-class omnichannel routing, analytics, workforce optimization, automation and artificial intelligence in one platform, the company said.

AI’s Role in CX

NICE InContact CXone Spring 2019 adds the following AI capabilities:

  • NICE inContact Advanced Chat for CXone – an integrated chatbot that lets customers configure and deploy bots to perform common tasks, and offers easy options to transparently elevate interactions to agent-assisted chats. Optional AI services include Natural Language Understanding Classification and Sentiment Analysis, Natural Language Processing Entity Identification, Language Recognition and Sentence Similarity;
  • NICE Nexidia Predictive Behavior Routing (PBR) for CXone, which connects customers with the best available agent for their personality, communication preferences, and behavioral characteristics using advanced algorithms that fine-tune the matchup based on the top business goal identified by contact center leaders — such as Average Handle Time or Customer Effort Time, for instance;
  • AI-powered WFM Forecasting, which has a “best pick” option that considers more than 45 patented algorithms, seasonality patterns and trends to smooth out anomalies in scheduling; and
  • AI-driven Interaction Analytics and Insights that identify sources of customer frustration and unresolved issues.

AI is “setting an entirely new standard of operations for a lot of organizations,” Andrus said. “The best experience that customers have is the lens through which they view every subsequent interaction, regardless of who it is with.”

That pits companies in any industry against each other and against companies in other industries in terms of customer experience.

“AI is fast becoming an important element of applications that support customer experiences,” noted Nicole France, principal analyst at Constellation Research.

“It’s particularly useful in addressing routine, predictable activities,” she told CRM Buyer. “That includes helping customers to get faster answers to frequently asked questions. Anything that allows customers to get to what they’re looking for faster and more easily is generally a good thing.”

Contact centers “need to get customer interactions right and delight customers not just the first time, but every time,” Andrus said. “As consumer expectations increase and competition intensifies, the contact center’s margin for error shrinks.”

Eighty-three percent of customers who had exceptional experiences with a company were more willing to recommend it, Andrus pointed out, while 81 percent who had a bad customer service experience said they were very likely to switch to a competitor.

Customer service has the volume of data that has a consistent structure for AI training, so it’s “a great area for the application of AI,” observed Rebecca Wettemann, vice president of research at Nucleus Research.

“That said, delighting customers takes more than a pleasant bot experience,” she told CRM Buyer.

CRM Software Tie-In

The CXone Spring 2019 release includes deeper Salesforce integration. Other new and enhanced CRM integrations in the works will deliver a breadth of options for large and small organizations globally.

CXone Routing for Salesforce Digital Channels and New Packages for Salesforce add a global carrier-grade voice channel to Salesforce digital customer interaction channels, in addition to an intelligent routing engine. Agents will handle digital channels from within their familiar Salesforce interface.

Skills-based routing combines agent proficiency with customer attributes from Salesforce to find the best customer service agent for each interaction. This speeds up resolution of customer requests, reduces transfers of calls between agents, has options to provide higher levels of service to premium customers, and connects customers with agents who have the skillsets to resolve their particular problems.

Further, new CXone Packages for Salesforce extend the Salesforce Lightning Service Console with integrated workforce management, quality management, interaction analytics and customer feedback applications.

“The depth of our integration with Salesforce is unique because no other competitor is FedRAMP authorized, nor do they offer a workforce optimization integration with the CRM,” Andrus said.

CXone Spring 2019 also has new and enhanced prebuilt CRM integrations with the following systems:

  • Oracle Service Cloud
  • Microsoft Dynamics
  • ServiceNow
  • Zendesk
  • SugarCRM
  • NetSuite
  • SAP
  • BullHorn

Each integration will provide a unified desktop option between CXone real-time interaction handling, and the CRM software’s customer profile and case management, as well as bidirectional data synchronization.

“Integration is key,” Nucleus’ Wettemann said. “The No. 1 way to undelight customers is to ask them to repeat themselves, because you can’t track and inform interactions across multiple channels.”

Integration with CRM “is a strong trend we’re seeing across contact center and communication apps,” Constellation’s France noted. “It’s all about providing the relevant information, in context, to the right employees at the appropriate moment in time.”

Detecting Frustration

One of the new AI-driven interaction analytics and insights features in the NICE OnContact CXone Spring 2019 release is a patent-pending Frustration Detection feature that apparently identifies issues and agents that contribute to customer frustration.

Another is the Unresolved Issue Detection feature. This identifies contact types and agents that contribute to multiple interactions.

“Sentiment analysis isn’t new, but advances in AI training and processing speed mean we can — and should — get better at detecting frustration and addressing it,” Wettemann said. “Just acknowledging that a customer is frustrated can go a long way.”

However, “customer service agents are already under a high degree of surveillance,” France said.

Used appropriately, monitoring can be helpful in training, but “using AI to identify, among other things, individual agents who may contribute to customer frustration compounds the potential for misuse,” she cautioned.

There is a strong link between employee satisfaction and customer satisfaction, France pointed out. “If anything, adding to the Big Brother surveillance approach with new AI tools is more likely to put off the very agents you most want to keep — those focused on doing the right thing for customers.”
end enn NICE InContact Packs CXone With Tons of AI Features


Richard%20Adhikari NICE InContact Packs CXone With Tons of AI Features
Richard Adhikari has been an ECT News Network reporter since 2008. His areas of focus include cybersecurity, mobile technologies, CRM, databases, software development, mainframe and mid-range computing, and application development. He has written and edited for numerous publications, including Information Week and Computerworld. He is the author of two books on client/server technology.
Email Richard.

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Oracle's Nice Numbers

June 30, 2018   CRM News and Info

Significant Q4 wins and earnings numbers reflect the strength of Oracle’s resurgence as a cloud company. At its earnings call earlier this week, CEO Mark Hurd mentioned some big names — including Johnson & Johnson, the Cleveland Clinic, Baylor University and AT&T — that made significant commitments to Oracle in the quarter.

It’s no wonder then that CEO Safra Catz was in a mood to remind the audience that “last year, I forecast double-digit non-GAAP earnings per share growth for FY18, and we delivered 14 percent growth this year, largely driven by strong growth in our cloud businesses. Looking ahead to FY19, I expect revenue growth will enable us to deliver double-digit non-GAAP earnings per share growth once again.”

Oracle’s financial report was full of good news.

For the full fiscal year 2018, total revenues were up 6 percent to US$ 39.8 billion compared with fiscal 2017. FY18 cloud services and license support revenues were up 10 percent to $ 26.3 billion. FY18 Cloud License and on-premise license revenues were down 4 percent to $ 6.2 billion.

FY18 GAAP operating income was up 8 percent to $ 13.7 billion, and GAAP operating margin was 34 percent. FY18 non-gaap operating income was up 9 percent to $ 17.6 billion, and non-GAAP operating margin was 44 percent. FY18 GAAP net income was $ 3.8 billion, and non-GAAP net income was $ 13.2 billion. FY18 GAAP earnings per share was $ 0.90, while Non-GAAP earnings per share was $ 3.12.

What the Numbers Tell Us

For many years, Oracle has been spending heavily on research and development to produce a range of products — from Fusion cloud apps to the Autonomous Database, as well as hardware like Exadata — that uniquely support the database’s autonomous mission.

With the majority of software and hardware development done, the company lately has turned to building cloud data centers, and customers have begun migrating to them.

“AT&T is moving thousands of databases and tens of thousands of terabytes of data into the Oracle Cloud,” founder Larry Ellison noted. “We think that these large-scale migrations of Oracle database to the cloud will drive our PaaS and IaaS businesses throughout FY19.”

There has been some amount of concern that Oracle might have missed the opportunity to be a player in the cloud. Amazon, with AWS, and other companies have deployed relatively inexpensive infrastructures to the cloud. Salesforce has come to dominate the front office, while SAP and Workday have occupied important positions in the back office.

Different Drumbeat

However, as it has done before, Oracle decided not to play out any of the scenarios that others had perfected. In going for advances in hardware and infrastructure — such as the automated database and derivative automated products, cloud apps, and a platform — the company has taken highly competitive positions in all areas of modern IT.

This is not to say that Oracle doesn’t have competition — it does. Amazon, Google, Microsoft, Salesforce and SAP, just to name a few, offer advanced technologies and are well run companies that put customers at the center of their businesses.

Still, Oracle has an installed customer base of more than 400,000 corporations around the world, and their choice has been to wait and convert to Oracle cloud systems or to start over with a new vendor.

It is an incestuous business, with SAP and Salesforce using the Oracle Database, for example. Most enterprises use a mix of vendors to deliver information to users, so it’s far from a winner-take-all market. All vendors have been carving out significant niches, and at this point it appears there’s room for all of them.

The idea that they’ll take all of Oracle’s business or that Oracle will take theirs in a zero-sum game is remote. The IT industry likely will remain an oligopoly, much like the airline industry, for the foreseeable future.

Next Great Leap Forward

That’s why forward thinkers have been floating the idea of the information industry as a utility, along the lines of electricity or telephone. In order to have a utility and the seamless interoperability it implies, however, the industry will need to come together to develop and deploy a set of standards for APIs and metadata interoperability.

In the 1970s, a similar convergence took place around the idea of data storage, and the relational database and SQL were the result. We’re at a similar inflection point today, and perhaps Oracle’s rebirth, evidenced in its continuing stream of upside revenue and earnings numbers, will provide more reason for today’s IT leaders to converge in the next great leap forward in information processing.
end enn Oracle's Nice Numbers


Denis%20Pombriant Oracle's Nice Numbers
Denis Pombriant is a well-known CRM industry analyst, strategist, writer and speaker. His new book, You Can’t Buy Customer Loyalty, But You Can Earn It, is now available on Amazon. His 2015 book, Solve for the Customer, is also available there.
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Nice Begets Nice

June 13, 2018   Humor

It does not matter who you are or where you are, nice begets nice.

dKLP11l Nice Begets Nice“In a world where you can be anything, be nice.”
Image courtesy of https://imgur.com/gallery/tO1FkyL

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NICE Bot Wants to Take Over Employees' Most Tedious Tasks

May 18, 2018   CRM News and Info

NICE on Tuesday debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company’s desktop automation technology.

With chatbot capabilities, NEVA “is designed for both front- and back-office employees,” said NICE VP Oded Karev, head of advanced process automation.

85339 240x280 NICE Bot Wants to Take Over Employees' Most Tedious Tasks

Employees can use NEVA either to execute a complex business process or inquire about a process, he told CRM Buyer. “The latter use is common in a dynamic compliance-driven environment where processes are highly influenced by changing laws, regulations and company policies.”

NEVA could be a natural for the healthcare field, for example.

It implements routine and repetitive tasks faster and more accurately than customer service agents can perform them, and with complete adherence to company policies, according to the company, resulting in increased productivity, improved process accuracy and greater customer satisfaction.

“The market for providing automation for employees is extremely important,” said Alan Lepofsky, principal analyst at Constellation Research.

“Employees are overwhelmed with too much information coming from too many applications,” he told CRM Buyer. “The first barrier in getting assistance is often not even knowing where to look.”

Helping New Hires

NEVA gives new employees on-the-job training through step-by-step process guidance, doing away with the need for classroom training sessions. By reminding employees to follow policy-based processes — such as reading a required disclaimer, checking a required box, or completing a step in the process — it drives compliance.

It “can guide employees through completing complex tasks,” Karev noted.

NEVA “shortens training time, and is available to answer any questions relating to systems, processes and policies, or regulations,” he added.

Design time analysis is built into the solution, so NEVA can detect when an employee needs guidance from their mouse clicks and keystrokes. It can respond automatically to such desktop activity to provide real-time, contextual process guidance.

NEVA’s interface invites employees to request assistance and ask questions through voice or text chat when needed.

Helping Sales Teams

NEVA’s intelligent decisioning engine translates requests into structured workflow actions, and interacts with desktop systems to execute the requests, the company said. It pulls data from back-end systems and can put together a script listing the next best actions at the opportune time as a guide for the employee.

The script can be developed from records of sales interactions or other sources. Business analysts will review the parameters that can define the next best action during the design phase, Karev said.

Sales teams constitute one of the major target markets, but “as many processes depend on changing data or interactions with others, different departments and teams within an enterprise can also benefit,” Karev observed.

Sales force automation might prove to be a good market for NEVA.

Artificial intelligence is a good fit for SFA software because “SFA lacks completeness, consistency, and accuracy of win/loss data,” observed Rebecca Wettemann, VP of research at Nucleus Research.

Most CRM software vendors have listed embedded AI on their roadmaps, if they don’t already include it in their products now, she told CRM Buyer.

Further, “customer service is ripe for AI because of the volume and consistency of customer case records that can be used to train AI-enabled applications,” Wettemann noted.

Playing Nicely With Others

Based on the NICE Robotic Process Automation platform, NEVA is fully customizable and easy to deploy, according to the company.

The NICE RPA guarantees connectivity to any application anywhere, regardless of platform.

NICE developed object-based connectivity, a method in which the RPA connectors use the native application’s interfaces and the local operating system’s APIs to communicate directly with the automated application.

The NICE RPA combines this object-based connectivity with surface connectivity, which uses keyboard, mouse and screen elements to trigger and interact with native applications.

However, “With interactive knowledge bases and AI-powered chatbots already reducing the need for agent interactions,” Wettemann observed, “this is an ironic niche.”
end enn NICE Bot Wants to Take Over Employees' Most Tedious Tasks


Richard%20Adhikari NICE Bot Wants to Take Over Employees' Most Tedious Tasks
Richard Adhikari has been an ECT News Network reporter since 2008. His areas of focus include cybersecurity, mobile technologies, CRM, databases, software development, mainframe and mid-range computing, and application development. He has written and edited for numerous publications, including Information Week and Computerworld. He is the author of two books on client/server technology.
Email Richard.

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A NICE STORY

August 9, 2017   Humor
0 A NICE STORY

102 year old dancer sees herself on film for the first time.


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Nice ass plants!

June 2, 2017   Humor

Posted by Krisgo

 Nice ass plants!

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About Krisgo

I’m a mom, that has worn many different hats in this life; from scout leader, camp craft teacher, parents group president, colorguard coach, member of the community band, stay-at-home-mom to full time worker, I’ve done it all– almost! I still love learning new things, especially creating and cooking. Most of all I love to laugh! Thanks for visiting – come back soon icon smile Nice ass plants!

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