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Tag Archives: operations

Technology as a Disruptor to Optimize Operations and Explore New Revenue Streams

January 9, 2021   TIBCO Spotfire
TIBCO TechDisruptor scaled e1609865317544 696x365 Technology as a Disruptor to Optimize Operations and Explore New Revenue Streams

Reading Time: 4 minutes

This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on Connected Technology Solutions.

Unless they re-think their business operations, they will fail. The average professional is also facing a challenge, one where a change in their habits is top of the list. Suddenly, we are required to travel less, attend fewer meetings, not eat at restaurants. Still, at the same time, we are streaming more content, making use of food delivery services, attending virtual meetings, and using eLearning platforms.

One industry heavily impacted is the travel industry, which now needs to re-arrange its offerings to optimize its business. In short, what is now required is a form of “recasting your business” – the new business imperative.

If the current situation and history have taught us anything, it is that when a crisis happens, traditional operational models are no longer valid. Companies need to react quickly and create, validate, and adopt a completely new strategy to keep their business running, as well as generate enough margin to weather the crisis. But it isn’t just the travel industry that is impacted; financial services, telecommunications, manufacturing, transportation, retail, healthcare, government, hospitality, and the energy sector are all facing the same difficulty.

How to Adapt
If we take a moment to analyze the actions financial services organizations need to take, the quickest action at their disposal is to speedily rebalance all of their investment lines and make smarter, event-driven decisions. On the other hand, a telecommunications business needs to gear itself to handle an increase in connections, additional load on their networks, and focus on providing reliable services to a burgeoning number of people whose only means of connecting with their communities is through communication services.

Another heavily impacted sector is manufacturing, as they see orders dropping or canceled because customers are focusing their primary needs elsewhere. There are delays in the supply chain, raw materials sourced internationally are delayed, and new procedures as a result of the pandemic are being implemented to ensure the safety of workers. Some of these businesses may well have to consider a temporary reduction in their workforce.

Transportation was the first industry to feel the direct impact as flights were canceled, borders closed, passengers assigned to new flights, and flight schedules have had to change and adjust at a moment’s notice. The IATA predicts that there is approximately a $ 63billion worldwide passenger revenue loss as a result of the current social distancing requirement.

The travel bans we are seeing from the US, Europe, Africa, and Asia have grounded thousands of flights. If 550 flights are canceled a day, that is a total of 125,000 daily passengers. Then there is also air cargo to consider. It was estimated that in January, which wasn’t even the peak of the crisis, air cargo decreased by 3.3%. We don’t have new figures, but that must have more than tripled by now.

Who is Ready
Very few players in these industries were prepared; for the most part, the majority were utterly unprepared. Let’s look at the lockdown in Italy, my home country, when it was first implemented it generated an increase in eCommerce of 56,8%, mobile traffic doubled, and systems had to scale to support the additional loads they were experiencing.

Manufacturers started to optimize their processes and operations by analyzing their data to create an understanding of how to best face the new climate they find themselves in. This was particularly true for food processing and manufacturing plants, which were experiencing a massive surge in demand as Italians were urged to stay home. Conversely, retailers and distributors evidenced a 12.2% increase in sales as a result of new demand.

On-demand media and streaming entertainment services also started facing pressure, a sudden surge in customers with more extended usage patterns had them reeling as the load placed on their networks had them at breaking point.

But not all have seen an increase in demand, and the entire hospitality industry had to come to a hard stop: major events were canceled or postponed, corporate travel restrictions have led to empty hotels, and major hotel chains are waiving cancelation fees for existing and new bookings, to at least ensure future business by not alienating customers.

Complete About-Turn
We often speak about business evolution and business transformation and how it needs to happen at speed. However, no one could have anticipated the rate at which it has been forced upon us. Some countries are already under lockdown, which means their window of opportunity has passed. Others need to hasten in their efforts to reinvent their go-to-market strategy completely.

Unfortunately, for many, they never invested in the tools to better analyze and make sense of their data. This left them entirely on the backfoot as they can’t tell if the new business processes/models they want to put in play will work.

The spotlight is on all businesses to act quickly and to connect and unify their data sources to recast the value potential of this data and intelligence so that they can take advantage of new channels and customers and leverage new revenue streams.

It is a lesson in understanding and a call to better adapt to what customers are looking for, monitoring their current behavior, and knowing how quickly you can adjust your business. If ever the term reinvention was relevant, it is now, in the current business climate we find ourselves. The key to this lies in knowing that decision-making relies on data-driven insights that provide you with the know-how of how to optimize your execution model to make the alternative business models you are exploring work.

We often speak about business evolution and business transformation and how it needs to happen at speed. However, no one could have anticipated the rate at which it has been forced upon us. Click To Tweet

Failure is not an option. Strategies need to be tested quickly and digitally, to predict an outcome. Lastly, but most importantly, you need to get closer to your customers. Understand that their buying power has moved online, they are more selective, more frugal, and discerning, and that customer intimacy is now a digital concept. If you get this mix right, they will return, and when the world rights itself, their loyalty will see them return as a customer.

Visit tibco.com to see how we can help you begin your digital transformation today.

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Debugging Code in Dynamics 365 Finance & Operations

November 26, 2020   Microsoft Dynamics CRM

The purpose of this blog is to show how to quickly debug X++ code using the debugging feature in Microsoft Visual Studio for Dynamics 365 Finance & Operations (D365 FO). More specifically, we’ll be debugging an error message issued from D365 FO. To accomplish this, we must first understand the logic behind this error message and trace from where in the code it was issued. To debug the X++ code in…

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How Accounting Firms can Leverage Dynamics 365 for their Operations

November 25, 2020   Microsoft Dynamics CRM

While it’s mostly known as a customer relationship service (CRM) solution, Microsoft Dynamics 365 does far more than that. It not only offers a range of modules to optimize your business, but it’s also flexible enough to develop industry-specific solutions. JOVACO has done this for accounting firms. The resulting solution sits on top of the standard Dynamics 365 solution, while allowing for industry-specific business rules. It also helps with the initial setup as fields standard to the accounting industry are already there without requiring additional customizations or developments.

How Dynamics 365 can help your accounting firm

Integration between Dynamics 365 and Dynamics GP

Thanks to the integration between Dynamics 365 and Dynamics GP, data flows freely across the entire system. The information entered in timesheets and your planning tool will be reflected in the rest of the solution in real time. A timesheet like TEDI Time and Expense ensures real-time visibility on time spent on mandates, allowing for greater visibility on an employee’s activities of the week.

Specific invoicing process

A solution specifically designed for accounting firms accelerates all processes related to invoicing as well as your invoicing cycle. Different billing options lets you meet all your clients’ criteria easily. The integrated timesheet reduces the number of manual adjustments as hours are automatically entered to the right account.

Management of accounts and groups

The CRM functionality of Dynamics 365 can be leveraged to manage your mandates, clients, and contacts. Client information is centralized and up to date, ensuring that all users can access the latest data at all times. The classic client-to-contact relationship can be taken one step further to focus on groups of accounts to facilitate management the way accounting firms are more used to doing.

Increased autonomy for associates

The solution also gives the autonomy to your associates to make their own adjustments. Fewer requests are sent to administration for modifications, reducing their workload and the risk of errors. Associates can also benefit from improved visibility on key data such as the profitability of services. This allows them to make quicker decisions and strengthen their relationship with the accounts assigned to them.

Reporting adapted to your needs

Reports designed specifically to meet the needs of the accounting industry let you improve your analytical capabilities. Review profitability by service, associate, or staff member for better visibility into the metrics you need. This lets you better analyze the health of your organization and discover new business opportunities.

Ready to implement Dynamics 365 within your accounting firm?

These are just a few ways that the Dynamics 365 platform can be adapted to meet the needs of accounting firms. By leveraging the robust features of Dynamics 365, accounting firms can optimize their operations, complete mandates more efficiently, and maximize profits. What to learn more? Read our to learn how a professional service firm can now process invoices 4 times faster or how Dynamics 365 can optimize the sales of professional services firms.

By JOVACO Solutions, Microsoft Dynamics 365 specialist in Quebec for accounting firms

About JOVACO Solutions

JOVACO Solutions is a leading ERP and CRM solution provider operating in Quebec for over 35 years. As a specialist of Microsoft Dynamics business management solutions, we offer a wide range of products and services to meet all the needs of professional services firms and project-based organizations. We also offer specialized project management tools and timesheet add-ons fully integrated to Microsoft Dynamics solutions. Visit our website or contact us for more information.

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D365 Finance and Operations Navigational Tips

October 7, 2020   Microsoft Dynamics CRM

If you are new to Dynamics 365 or have upgraded to D365 from an earlier version of AX, you probably need help navigating the waters! There are beacons of light you may not be aware of that can help keep you between the navigational buoys! Let’s explore 3 very easy options… First, the navigation bar can be enabled (by your system administrator), which displays the navigation breadcrumb trail…

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Improving COVID-19 Hospital Operations with Analytics

September 26, 2020   TIBCO Spotfire

Reading Time: 3 minutes

Data science and analytics have helped business leaders stay informed and predict trends during the COVID-19 pandemic. Michael O’Connell, TIBCO chief analytics officer, recently sat down with two TIBCO customers and our partner Syntellis, to talk about the exact impact data science is having on helping health care systems cope with the pandemic.

Michelle Kannapel, Director, Business Intelligence & Financial Analytics, Norton Healthcare session:

“We are the largest healthcare provider in our service area and we also run the COVID-19 hotline for the state. So data and analytics are extremely important. We have to monitor this.” 

On March 13, 2020, at the start of the outbreak, Norton mobilized their command center, standing up a dashboard using TIBCO analytics software that connects directly to their medical records system, Epic. TIBCO software is able to pull data in real time to refresh the dashboard, giving them a wealth of up to date information to monitor the pandemic and the spread.

 Improving COVID 19 Hospital Operations with Analytics
Norton Healthcare Real-Time COVID Dashboard connecting directly to EPIC

“Our command center, led by Mike Gough Exec VP and COO Norton healthcare uses all of this operational data and COVID-19 analytics to help us be prepared for what may come next and monitor, measure, and predict COVID-19 and take care of our community and employees. TIBCO helps support that command center each and every day.”

Eric Phillips, CSM Senior Consultant, & Cliff Mika, Senior Consultant, Operational Performance Improvement, Baptist Health session:

Cliff and Eric from Baptist Health explained that their initial support also began back in March when they set up dashboards using TIBCO software to monitor the spread.

 “The original intent was to provide COVID-19 situational awareness across the health system including things like positive tests, how many isolation rooms we have, what the utilization was, overall capacity, and to compare trends of census over time compared to various models.”

 Improving COVID 19 Hospital Operations with Analytics
The original COVID-19 dashboard for Baptist Health

As it evolved, the dashboard now helps them predict their readiness to respond to surges in the pandemic. They developed a series of leading indicators and KPIs (hospitalizations, # of positive tests, community activity, reproduction rate) measured by how they are performing from the last seven days, and compare them to their supplies of ventilators, beds, etc.

They now have an easy-to-use visual guide to quickly indicate if the health system is prepared to deal with surges. 

 Improving COVID 19 Hospital Operations with Analytics
Baptist Health dashboard shows up to the minute preparedness. 

As you can see, on the left is the demand on the system (yellow plus sign under COVID leading indicators) and the right is the team’s preparedness and supply. If the right side goes to a negative sign, they immediately know they have to act and the data shows them exactly what they need to do to deal with the surge.

Being Agile in the Time of COVID

For both of these customers, their audiences were wide-ranging from executives to front-line staff to government reporting, and their needs were diverse. The executives needed forecasting and planning, operations needed supply chain information, and ways to optimize staffing,  healthcare workers in the trenches needed to make sure there were available beds. And, a myriad of local and state government reporting was required.

“We had to act quickly in an agile way to make sure audiences’ needs were met. TIBCO Data Science enabled us to meet those needs,” said Cliff.

Michelle continued: “We have a heavy reliance on analytics, and the results make all those sleepless nights worth it. We’ve had a 24% increase in the utilization of all our dashboards throughout our TIBCO application. It’s been very challenging but we are proud to serve our employees and community.”

“We had to act quickly in an agile way to make sure audiences’ needs were met. TIBCO Data Science enabled us to meet those needs,” said Cliff Mika of Baptist Health. Click To Tweet

For more on how data science and analytics help Norton Healthcare and Baptist Health deal with the pandemic and optimize their operations, watch the webinar. You can also visit our COVID-19 analytics hub for up-to-date information.

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Australian Chocolatier Belgian Delights Selects NetSuite to Sweeten Operations

February 20, 2020   NetSuite

Belgian Delights, an Australian specialty chocolate manufacturer, has implemented Oracle NetSuite to support its national and international growth strategy. With NetSuite, Belgian Delights has been able to increase the capacity of its small team and expand its range of customised authentic Belgian style chocolate lines by taking advantage of an integrated platform to streamline its core business and financial processes.

Founded in 1987 as a specialty chocolate and pastry shop, Belgian Delights opened a custom designed chocolate factory in 2000 in Molendinar, Queensland to offer a variety of Belgium chocolate lines, ranging from personalised, individually wrapped couverture chocolates, through to boxes of assorted truffles. To meet growing national and international demand, Belgian Delights needed to be able to streamline complex manufacturing processes and gain a complete view into operations across its rapidly expanding business. After careful evaluation, Belgian Delights selected NetSuite.

“Our business is inspired by a passion for chocolate sustained through three generations and we take the utmost pride in the quality of our products,” said Christophe Verstreken, General Manager, Belgian Delights. “As a family business, we want to continue this legacy and that requires us to focus on every detail. As our business expanded, maintaining that focus was becoming increasingly difficult and that’s why we had to rethink the way we run our operations. With NetSuite, we have been able to increase visibility, streamline financial and manufacturing processes, and most importantly of all, stay true to our family’s traditional chocolate making heritage.”

With NetSuite, Belgian Delights has been able to improve accounting, financial, CRM and manufacturing processes and enhance visibility across its growing operations. This has enabled Belgian Delights to minimise overhead costs and use data to gain a deeper understanding of its manufacturing processes, with customised information on nutrition and allergens able to be easily captured and processed. By providing a single source of truth across all core business processes, NetSuite has also enabled Belgian Delights to expand its range of customisation options for its wholesale customers, some major speciality retailers as well as some of Australia’s leading hotel groups. Belgian Delights worked with NetSuite partner JCurve Solutions to implement NetSuite.

“Australian manufacturers are an important part of our economy and require sophisticated systems to handle complex supply chain and financial operations,” said Jason Toshack, General Manager, Oracle NetSuite ANZ. “With NetSuite, the Belgian Delights team has been able to drive efficiencies across their business so they can focus on scaling operations and meet customer expectations. We’re happy to be playing our own small part in helping Australians enjoy their beloved chocolate.”

About Belgian Delights
Belgian Delights is a business inspired by a passion sustained through three generations, to create exquisite handmade Belgian style couverture chocolates to be shared and enjoyed. The company operates from a state-of-the-art HACCP certified factory in Molendinar and in 2009, began selling their chocolate lines online. The Belgian Delights retail and wholesale chocolate business continues to grow, staying true to the Verstreken family’s traditional chocolate making heritage.

About Oracle NetSuite
For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 19,000 customers in 203 countries and dependent territories.

For more information, please visit https://www.netsuite.com.

Follow NetSuite’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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How can I use ThreadingLayer to perform operations with layers of different dimmensions?

January 15, 2020   BI News and Info

Is there a way that I can achieve subtraction between a scalar and a vector within NetGraph[], similar to what happens when I perform {1, 2, 3}-1 to get {0,1,2}? For my purposes, this needs to be done within NetGraph[] for timing and functional reasons. Part of the trouble is that the vector also will be changing in size. Is there already a NetGraph[] layer that has these functionalities?

For those who want a little more background, I am trying to create a filter within my network as part of the loss function, where the data being fed into the network spans over just two days and each day (of the week) is represented as a value between 0 and 1. So Monday is represented as 0.0 and Tuesday as 0.2 and so forth.

I am using SequenceLastLayer[] to get the time of the last bar of data, and am attempting to use this in conjunction with a slightly modified Tanh[] function within ThreadingLayer[], as well as the bars with the other time values whose form will be similar to {.0,.0,.0,...,.2,.2,.2,}. So the one scalar, in this example, would be 0.2 and the vector would be {.0,.0,.0,...,.2,.2,.2,}, and the operation would be:

`{.0,.0,.0,...,.2,.2,.2,} - 0.2`

This seems like it should be relatively simple, but I have not yet been able to figure it out. Does anyone know what I can do differently?

Here is the code so far:

net = NetGraph[<|"thread" -> ThreadingLayer[#1*#2 &], 
   "getLastLayer" -> 
    SequenceLastLayer[]|>, {NetPort["timeInput"] -> {"getLastLayer", 
     "thread"}, "getLastLayer" -> "thread"}]

wcocr How can I use ThreadingLayer to perform operations with layers of different dimmensions?

And the code to run it would be similar to:

net[<|"timeInput" -> {0.0,0.0,0.0,...,0.2,0.2,0.2,}|>]

1 Answer

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Add Muscle And Flexibility To Your Manufacturing Operations With 3D Printing

November 3, 2019   BI News and Info
 Add Muscle And Flexibility To Your Manufacturing Operations With 3D Printing

Part 3 of a 3-part “Manufacturing Fitness” series

Concluding our series on manufacturing fitness, we now turn our attention to 3D printing – the process of physically manufacturing a product directly from a CAD model. Simply upload the CAD file to a 3D printer, feed it with some sort of base material, and the printer builds the object layer by layer.

This layering approach is what gives the technique its other name: additive manufacturing. The base material that gets added or layered can be almost anything imaginable. Typically, it’s plastic dust – but it can also be metal or concrete. In some futuristic scenarios, it can even be human tissue. So, if you’re looking to add muscle to your manufacturing operations – lean, flexible muscle, that is – then additive manufacturing or 3D printing may be the answer.

While 3D printing is certainly on the rise, perhaps the most significant factor holding back wider adoption is its slow speed of production. This issue, however, may soon be solved. According to UPS, one of the most prominent players in the 3D printing space, the average speed of production for 3D printing is expected to increase by 88% by 2023. Already, 3D printing represents a multibillion-dollar market that is projected to hit $ 21 billion by 2020.

Use cases today

Most manufacturers want to know what 3D printing is good for today. In terms of products that can be produced, the list is quite long: eyewear, dental molds, prosthetics, jewelry, smartphone cases, musical instruments, architectural models, car parts, medical devices – the list goes on.

But why would 3D printing replace traditional manufacturing approaches for any of these products? It all depends on the manufacturing context. Here are some ways in which 3D printing is being used today:

  • Prototyping: 3D printing is quite flexible for single-use scenarios. Organizations with design and engineering skills can quickly draw up CAD models for new product ideas and generate physical versions of products with a 3D printer. Traditional manufacturing approaches – such as machining, casting, and forging – can be cost-prohibitive for quick prototypes. 3D printing helps drive a more iterative approach to innovation – one that makes it easier and more cost-effective to get physical products into the hands of stakeholders, decision-makers, and focus groups who can then determine whether or not to move forward with further development.
  • Replacement parts: Keeping all possible spare parts in inventory is costly, and depending on third-party providers to deliver a needed part can mean long wait times. But if you have a 3D printer and the needed CAD drawings available – or if you can find them quickly – you can use 3D printing to produce the part on-site. For organizations running large vehicle fleets, warehouses, or manufacturing facilities, 3D printing offers a way forward that can help minimize downtime due to equipment failure or maintenance.
  • Profitable individualization (configurable products): 3D printing represents an intriguing solution for highly configurable products where keeping all possible combinations of parts in stock can be a logistics headache. At a time when organizations seek ways to profitably address the expectations of customers for individualized products that fit their unique needs, companies can use 3D printing to meet demand by simply printing out the parts that customers require.
  • Sustainability: 3D printing localizes production – which cuts down on shipping costs and the carbon footprint associated with it. When products are produced using plastic dust or powder, the products are also 100% recyclable – so whatever is produced can be returned to the dust from which it is formed, making the base material available once again for use in new products. For organizations serious about their sustainability efforts, 3D printing can help put the circular economy into action.

Networks for 3D printing

As the 3D printing market matures, the cost of printers is coming down. Today, lower-end hobbyist machines for in-home use weigh in at just around $ 300 while professional-grade machines can cost more than $ 10,000.

But does it make sense to own your own printer? Increasingly, the idea of 3D printing as a service is taking hold – with 3D printing farms emerging to serve the needs of the market. UPS, in fact, offers 3D printing services from its many retail outlets across the U.S. Organizations or individuals can simply send CAD drawings to UPS, place an order, and pick up the final product when it’s ready – or have it delivered by UPS as needed.

But how do you get the CAD drawings if you don’t have the ability to generate them in-house? Here is where the idea of a manufacturing network for 3D printing comes into play. Manufacturing networks that connect organizations to suppliers and manufacturing service providers have been around for some time. Increasingly, these networks are offering pre-made CAD drawings for, say, spare parts – or services for custom drawing as needed.

Let’s say you’re a refrigerator manufacturer. In a 3D printing world, instead of keeping all of the parts for every model you produce in stock, you can provide the schematics for each part to manufacturing networks where suppliers can offer the service of 3D printing the part on demand. Or you can maintain your own printer farm and serve your customers yourself.

The point is that as 3D printing takes off, manufacturing networks will play an increasingly important role in facilitating the market – enabling more organizations to take advantage of the benefits that this new mode of manufacturing has to offer. So when it comes to maintaining your manufacturing fitness in a highly competitive environment, think of 3D printing as a way to add some of the muscle and flexibility you need to succeed.

For more information, download the latest IDC report on digital manufacturing.

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The Oil Field of the Future: More Connected, Predictive, and Real-time Operations

August 5, 2019   TIBCO Spotfire
TIBCOIDCOilFieldRealTimeOps 696x465 The Oil Field of the Future: More Connected, Predictive, and Real time Operations

With remote sensor connectivity, machine learning, and artificial intelligence (AI), oil and gas companies can now ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency. But how can energy companies ensure they are moving in the right direction?

TIBCO recently partnered with IDC Energy Insights to find out. Read on for analyst-validated insights and data on where the energy industry is headed and how to ensure your company is keeping up. 

5 Essential Elements of a Digital Oil Field:

  1. Data-driven decision making with data integration
  2. Automated operations for reduced costs and increased efficiency
  3. Production efficiencies using digital twin and advanced simulation
  4. Operationalize machine learning and AI to create real business value
  5. Bring together and contextualize disparate data sources
 The Oil Field of the Future: More Connected, Predictive, and Real time Operations

Creating a platform to support a modern, digital oil field

Oil and gas companies can distinguish themselves by developing capabilities to be more connected, more predictive, and more real-time in their operations. 

More Connected 

Oil and gas companies are inundated with data, but most don’t know what to do with it. To make sense of the data, companies need to connect disparate data sources and eliminate siloed data. Whether that’s through sensors and wireless connectivity, contextualized data collection, or automation of processes, there are a lot of opportunities in connecting your data. 

With connected equipment, anomaly detection provides data for root-cause analysis and plant optimization. With connected people using mobile devices, productivity and safety of employees improves. With connected assets across the supply chain, operations become more efficient. 

More Predictive

Being predictive in today’s digital age means enabling predictive insights to identify patterns across your portfolio and shifting from “risk avoidance” to “risk mitigation.”

Predictive maintenance can improve asset uptime and help avoid equipment failure. Predictive technology can also help improve employee safety by anticipating potential hazardous situations or suggesting mandatory breaks for employees. Furthermore, predictive models can inform extraction methods with actionable data and predictive analytics can simulate well production.

More Real-time 

Everything today is moving to be in real time. The energy industry is no different. To attain real-time awareness of the business, oil and gas companies must perform big data analytics and anticipate changes on the spot. 

Opportunities from Real-time Capabilities:

  • Cost benefits from real-time decision making
  • Dynamic asset management 
  • Agile pricing with real-time data 
  • Fast, automated workflows and logistics
  • Optimal equipment usage with on-the-fly analysis

Join the trend of oil and gas companies digitally transforming their operations, reducting costs and asset downtime, increasing production output, and improving customer retention. Download this IDC InfoBrief to learn more about how leading oil and gas companies are becoming more personal, more predictive, and more real-time than ever before. 

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TIBCO NOW Chicago: Harness Innovation Everywhere through Digital Products, Optimized Operations, and Excellent Customer Service

June 2, 2019   TIBCO Spotfire
ChicagoTIBCONOW 696x339 TIBCO NOW Chicago: Harness Innovation Everywhere through Digital Products, Optimized Operations, and Excellent Customer Service

The final details of TIBCO NOW Chicago are coming together, and we’re excited to share the latest in innovation everywhere at our second leg of the 2019 TIBCO NOW Global Tour! Next week in the Windy City, get ready to unlock the full potential of innovation—through your operations, by providing top-notch customer experiences, and producing cutting-edge digital products.

Compelling Customer Service

Happy customers are the cornerstone of any successful business, but transforming the customer experience to keep up with digital evolution is no easy feat. Adapting your business processes at the same pace as the ever-changing ideals of customers sometimes means predicting the future. Fortunately, that’s not beyond the realm of possibility with TIBCO. Check out one of our Customer Sessions on the topic, join a related Hands-On Lab, or check out the Innovation in CX: Building Competitive Advantage through Transformative Customer Experience Panel Session, led by David Rosen, digital transformation strategist at TIBCO.

Innovative Digital Products

Learning how to leverage your digital ecosystem is vital to your company’s success, whether you’re in retail, entertainment, financial services, or healthcare. But how do you continuously stay ahead of the curve with your digital innovation? Grab a front-row seat at our General Session, where top innovators will be speaking about their own tried-and-true methods of creating connected digital products and services. TIBCO partners and customers will share the stage with our own innovative executives, including Nelson Petracek, global chief technology officer the brilliant mind behind TIBCO’s Connected Intelligence platform.

Optimized Operations

Your digital transformation journey impacts every facet of your business, including customer engagement, supply chain, and staying ahead of the competition. But how do you operate at the speed and scale of digital? By connecting to data of any source and any type; by unifying the information derived from your data—allowing your data to become a strength utilized by your entire organization; and by augmenting intelligence in order to produce the most critical outcomes from your information.

Aligning your operations with your digital business goals is one of your top priorities, so check out the packed agenda to see how TIBCO NOW can aid you in reaching those goals. For instance, are you exploring how artificial intelligence (AI) can help optimize your business? Then join TIBCO’s resident AI expert Michael O’Connell in his breakout session AI On Demand: Data Science in Operations to learn about everything from risk management and anomaly detection to dynamic pricing and customer engagement.

Did you notice some overlap in these business topics? The truth is, just like innovation, these themes do not happen in isolation—you must optimize operations if you want to produce the most innovative digital products in the field. To create the most compelling customer experiences, excellent, cutting-edge products are non-negotiable. Learn how you can achieve all of them together by joining us at TIBCO NOW. Check out the full agenda for a full list of speakers, sessions, labs, and activities.

Visit now.tibco.com to register for TIBCO NOW today. Reading from EMEA? Join us at TIBCO NOW London September 25–26.

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