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Tag Archives: posts

Top 10 CRM Software Blog Posts in 2020

January 18, 2021   CRM News and Info
crmnav Top 10 CRM Software Blog Posts in 2020

Despite the whirlwind of challenges that 2020 brought, the CRM community stayed strong. By continuing to collaborate and share best practices, they’ve been able to help companies move forward despite the turbulent times. An important center of collaboration was the blog posts here at the CRM Software Blog.

What topics were the most popular with our readers in 2020? Technologies and tools that enhance Microsoft Dynamics 365 such as Power Automate, SharePoint, Card Forms, Custom Workflows and Microsoft Teams were hot topics.

Here is a full list of the Top 10 CRM Posts in 2020:

  1. Send Dynamics 365 Emails from Power Automate
    by ACE Microtechnology
    Many companies are used to sending emails through a workflow in Microsoft Dynamics 365. This post introduces you to Power Automate, a similar solution within Dynamics 365, but with greater flexibility and customization options. Discover how to send emails and utilize variables in Power Automate.
  2. How to Setup a Dynamics 365 integration with SharePoint
    by Connecting Software
    Looking for a straightforward CRM/SharePoint integration? SharePoint integration in Microsoft Dynamics 365 might be the answer. It offers excellent document management and team collaboration. Follow along as step-by-step instructions (with pictures) are provided on how to set up a Dynamics 365 integration with SharePoint.
  3. Dynamics 365 CRM: Card Forms in the Unified Interface
    by Velosio
    Card Forms is an exciting new edition to Microsoft Dynamics 365 Customer Engagement. What makes it unique? This post delves into the many features of Card Forms, how to use them, and why it is a superior method for displaying information to users.
  4. Custom Workflows & Actions in Dynamics 365 Customer Engagement: Key Takeaways
    by Uma Kaliaperumal, Crowe
    Workflows and Actions are a major part of using Microsoft Dynamics 365. To help you get the most out of your system, Workflows and Actions can be customized to fit the specific needs of your company. This post looks at some frequently asked questions about Custom Workflows and Actions.
  5. Dynamics 365 Team Member License Changes
    by StravaTechGroup
    Microsoft is tightening up on Team Member Licensing. So if you have Team Member licensing you need to evaluate what specific features each user is currently using in the system and plan for the change. In this post, the new regulations are discussed, what it means for your company, and what steps you can take to ensure you aren’t overpaying for your Microsoft licenses.
  6. Understanding the Azure Plan vs. Microsoft Azure
    by Work 365, IOTAP
    There’s been a lot of talk about Azure in the Microsoft community lately. Since partners purchasing a new Azure offer in Partner Center must choose between Microsoft Azure or the Azure plan, what do you need to know about the two provisions? This post discusses key differences between the Azure Plan and Microsoft Azure, as well as important steps you need to take before subscribing.
  7. Dynamics 365 Enhanced Filtering is Here!
    by ACE Microtechnology
    Microsoft recently made exciting new updates to its Dynamics 365 filtering capabilities. With some users being frustrated with the limited views in the prior version of Dynamics 365 Unified Interface, the new update provides a better filtering experience for everyone. This post discusses the enhanced new features and how to use them.
  8. What Happens When You Combine Microsoft Teams With Dynamics 365?
    by Connecting Software
    Integrating Microsoft Teams and Dynamics 365 can give those already using Dynamics 365 an even better experience. You can organize for better collaboration using “Your teams” in Microsoft Teams, receive information, and even update it while you are working remotely. This post takes a look at the integration of Dynamics 365 and Teams discusses different ways you can start using it today.
  9. PCF Controls in Dynamics 365 CRM for quick and easy visualization of data on map!
    by Inogic
    Visualizing Dynamics 365 data on map is one of the core elements for easy implementation of business processes. By viewing where the prospects come from, and which regions need more attention, sales can be seamlessly improved. This post discusses the advantages of PCF controls when utilizing Dynamics 365 data on map.
  10. 6 Reasons to Use Microsoft Dynamics 365 Customer Insights
    by AKA Enterprise Solutions
    More than ever before, businesses are looking for new ways to gather and utilize customer data in order to market to them more effectively. This post discusses Microsoft Dynamics 365 Customer Insights. Learn how it works as a customer data tool, as well as 6 reasons why your business should be taking advantage of it.

Congratulations to all of our top authors in 2020. A special shout out goes to ACE Microtechnology and Connecting Software, who each had two posts featured in 2020’s top 10 blog post list.

Looking ahead to 2021

You can stay up to date with trending posts and hot topics for 2021 by visiting www.crmsoftwareblog.com. Sign up for the RSS feed or subscribe to receive new blog posts via email.

Would you like to be an author on the CRM Software Blog? Microsoft Dynamics 365 VAR and ISV Partners that want to share their insights are welcome. Email info@erpsoftwareblog.com for more details.

By CRM Software Blog Writer, crmsoftwareblog.com

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Looking back at some favorite posts of 2020

January 4, 2021   Humor

Posted by Krisgo

via

About Krisgo

I’m a mom, that has worn many different hats in this life; from scout leader, camp craft teacher, parents group president, colorguard coach, member of the community band, stay-at-home-mom to full time worker, I’ve done it all– almost! I still love learning new things, especially creating and cooking. Most of all I love to laugh! Thanks for visiting – come back soon icon smile Looking back at some favorite posts of 2020


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Avaaz: Facebook continues to fail at flagging false and misleading posts about U.S. elections

December 6, 2020   Big Data
 Avaaz: Facebook continues to fail at flagging false and misleading posts about U.S. elections

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Facebook is still failing to spot and flag false and misleading posts about elections, according to a new report published by Avaaz. The U.S.-based nonprofit analyzed a cross section of election misinformation on Facebook ahead of the pivotal U.S. Senate runoff in Georgia. Avaaz found that 60% of detected false and misleading posts on the platform reached thousands of voters without fact-check labels.

The report comes as investigations suggest Facebook is failing to stem the overall spread of misinformation, disinformation, and hate speech on its platform. In January, Seattle University associate professor Caitlin Carlson published results of an experiment in which she and a colleague collected more than 300 posts that appeared to violate Facebook’s hate speech rules. (Only about half the posts were ultimately removed.) Separately, according to the Washington Post and others, allies of U.S. President Donald Trump have received few penalties under Facebook’s rules. Former employees told the publication that Trump-aligned accounts have been protected against strict enforcement because of concerns about the perception of anti-conservative bias.

Avaaz documented and analyzed 204 Facebook posts between November 4 and November 23 that promoted 12 different false election-related claims about Georgia and were fact-checked by PolitiFact, Snopes, Reuters, USA Today, and other independent fact-checkers. The report showed that as of November 2020, these misinformation posts — which promote false claims about senatorial candidates, the state’s election recount, and alleged voter fraud and intimidation — have reached a combined total of 643,406 interactions and 112 don’t have a fact-check label applied.

In June, Facebook began labeling — but not fact-checking — posts from politicians. Some studies have shown that these labels reduce people’s tendency to share misinformation, and researchers at MIT, among others, have asserted that posts lacking fact-check labels take on higher levels of authority, with many users assuming they’re correct. But according to BuzzFeed News, Facebook’s internal data shows labels placed on Trump’s misleading posts about the election have done little to slow their spread.

In the course of its audit, Avaaz found that 61 posts of the 204 it identified as misleading or false contained a generic Facebook election information label but no fact-check label or detailed corrections. Meanwhile, 82 of the posts had a fact-check label, and 61 posts had no label at all. Avaaz says 59 of the posts with generic labels should have received a fact-check label, as only two of them came from elected leaders or campaigns Facebook would deem exempt. Moreover, the nonprofit points out that a profile called Qu Ed, which shared Georgia election misinformation with over 6,500 followers, appears to be inauthentic and promotes QAnon content — a violation of Facebook’s ban on QAnon content announced in early October.

The posts with a generic label had a combined total of 361,262 interactions, while the posts with a fact-check label had 269,971 interactions, and the posts without labels had 12,173 interactions. As Avaaz notes, Facebook’s failure to act might have further harmed trust in elections and could influence voter turnout and behavior ahead of early voting in Georgia on December 14.

Avaaz recommends that Facebook correct the record for all users exposed to any of the posts it identified, a step the company once considered but decided against for political reasons, according to the New York Times. Research has shown that retroactive corrections can reduce the belief in disinformation by almost 50% when done quickly.

Avaaz is also urging Facebook to label all variations of the same misinformation across its platforms and train its AI systems to spot “near-duplicate” versions so problematic pages and groups can be demoted. There is a limit to what AI can accomplish, however, particularly with respect to content like memes. When Facebook launched the Hateful Memes dataset, a benchmark made to assess the performance of models for removing hate speech, the most accurate algorithm achieved 64.7% accuracy, while humans demonstrated 85% accuracy on the dataset. A New York University study published in July estimated that Facebook’s AI systems make about 300,000 content moderation mistakes per day, and problematic posts continue to slip through Facebook’s filters. In one Facebook group that was created in November and rapidly grew to nearly 400,000 people, members calling for a nationwide recount of the 2020 U.S. presidential election swapped unfounded accusations about alleged election fraud and state vote counts every few seconds.

Technological challenges aside, Facebook’s inconsistent, unclear, and in some cases controversial content moderation policies must be addressed, says Avaaz. “Election officials, including the secretary of state of Georgia, are receiving threats due to disinformation,” the organization wrote in its report. “Defending democracy and ensuring voters make fact-based decisions about voting, and are not deceived, requires the urgent implementation of this solution now.”

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Creating a Social Posts Approval Flow with Dynamics 365 Marketing and Power Automate

October 10, 2020   Microsoft Dynamics CRM

Dynamics 365 Marketing is a powerful application within Dynamics 365 that allows for the easy management and deployment of digital marketing campaigns. Included within this is the ability to create and schedule social media posts.. As part of Dynamics 365 and the greater Microsoft suite of business apps, Dynamics 365 Marketing allows for easy integration between Microsoft products. This includes the workflow automation tool, Power Automate, formerly known as Microsoft Flow.

Power Automate allows users to create automation flows within other Microsoft apps and some 3rd party applications. With the help of Power Automate, you can create a social post approval process in Dynamics 365 Marketing. This flow automatically sends social post drafts to a designated approver when marked for approval in Dynamics 365. The approver then receives an email with the name and text of the post along with a direct link to the draft in 365 Marketing. From there, the approver can schedule the post.

Create the flow

To get started making the flow, navigate to Dynamics 365 Marketing Social Posts and select New. On the editor page, there will be a Flow drop down on your top tool bar. Select new to begin creating the approval flow.

It will default as a common data service button, which is what you are looking for. Since we initiated it through the social post editor, it should have your first step set up already. If not, it should be titled “When a Record is Selected.” The environment can be left at Default and the entity should be “Social posts.” Next, create an “Initialize Variable” step. It is not fully necessary in this instance, but in longer flows with multiple of the same kinds of steps, you may want to rename them to something more specific. We can call this one “Post Link”. The name field should be “Post Link” and select String in the Type drop down. Value can be left blank. This step creates a variable that will be used in the process to give a link to the draft of the social post in Dynamics 365 Marketing.

The Process Scope

A scope step is essentially like a file divider. It keeps similar functioning actions together. Scopes keep your flow organized as you can collapse it when you are working on a different step. Rename this scope to Process Scope, or something similar that makes the most sense to you. This scope will be what sends the email to the approver. Add a “Set Variable” and “Send an Email(V2)” action. Either email action should work fine, however the original is no longer receiving updates. In the “Set Variable” action, enter “Post Link” in the name field. The value function may be confusing, but Power Automate makes it pretty easy to get through it.

When clicking into the field, you should see a Dynamic Content window appear. Within this window click the Expression tab. Look for a function called “concat(text_1, text_2,…).” In the next step you will replace the two placeholder texts. Open another tab and navigate to a social post in 365 Marketing. Copy the web address and paste it into Word document or notepad. It should look like this:

https://[Your URL]&pagetype=entityrecord&etn=msdyncrm_socialpost&id=c6e087e9-7209-eb11-a813-000d3a17769f

Delete the section after “socialpost&id=” and keep everything else. This will replace “Text_1” in the concat function. This is input as a string, so you will need to put apostrophes on both ends of the link. The second placeholder is much simpler. All you need to do is replace “Text_2” with the “Social posts” variable from the dynamic content window where you got the concat function.

Now, the flow will combine the static portion of the URL with the unique ID for each social post. With the Set Variable action complete, we can move on to the email. The email action is simple and completely customizable based on what information you want to include for the approver. Add the email address of the approver and give it a relevant subject. In the body, you can add dynamic content to give a preview of the post within the email itself. In our Flow, we use Name, Post Text, and the Post Link variable that we created.

The Failure Scope

This is technically an optional step, but we have found that including a failure scope in flows provides quicker notification if something goes wrong. Power Automate does give notifications if a flow fails, but it can sometimes delay the email, or try to bunch them together. This scope sends an email immediately upon failure of the process scope.

To add this, create a scope step and rename it Failure Scope. In the settings dropdown of the scope, which looks like an ellipsis on the right side, set the run condition to failure of the process scope. Add two actions into this scope. One will be an email and the other Terminate. Set the email up to send to whomever is your flow manager. Be sure to specify in the subject and body which flow has failed. On the Terminate function, you only need to set the Status field to Failed. Everything else is fine to leave blank. This action just makes sure the flow stops in case of failure.

This flow simplifies the process of sending social posts created in Dynamics 365 Marketing off for approval. With Power Automate, it is easy to create these kinds of automatic processes without requiring a super extensive coding background. If you have questions or want to learn more about what Dynamics 365 Marketing and Power Automate can do for your company, Schedule a 45-minute discovery call with a Dynamics 365 Consultant to talk through your situation and answer any questions you may have!

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Digitalist Magazine’s Top Posts Of The Week [May 18, 2020]

May 19, 2020   SAP

Digitalist Magazine’s Top Posts Of The Week [May 18, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

Three Priorities For HR In The “New Normal” And Beyond

Enterprise Data Strategy Driven By Business Outcomes

DevOps For ERP: Laying The Foundations For Success

Employee Experience Matters In A Work-From-Home World

The State Of Industry 4.0 In 2020: Smart Products

Why Digital Asset Management Is Fundamental To Brand Experience

Business As Unusual: Why Your Organization Needs A Business Continuity Plan

The State Of Industry 4.0 In 2020: Plants And Processes

How To Define And Use Metrics Effectively

The Impact of Intense Disruption On Business Models: Strategic Alternatives (Part 2)


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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Digitalist Magazine’s Top Posts Of The Week [May 4, 2020]

May 5, 2020   BI News and Info

Digitalist Magazine’s Top Posts Of The Week [May 4, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

What Large Enterprises Should Know About Their Move To An Intelligent Cloud

What Midsize Companies Should Know About The Customer Experience In Times Of Intense Change

How The “Amazon Effect” Is Impacting B2B Sales

Why ERP Can Be The Secret To Fueling A Recovery For Midsize Companies  

Beyond Today’s Crisis: HR Shifts The Culture Of Midsize Businesses To The “Next Normal”

Strategies For Navigating An Economic Slowdown

Supply Chain Resiliency: A Model To Survive And Thrive For Midsize Businesses

My Exceptional Accountant Journey

Securing Remote Working In The Digital Age

Sustainable Sourcing: Strengthen Your Supply Chain With Reliability And Adaptability


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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Digitalist Magazine’s Top Posts Of The Week [April 27, 2020]

April 28, 2020   SAP

Digitalist Magazine’s Top Posts Of The Week [April 27, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

A New Perspective On The Future Of Supply Chains

Data Management: The Science Of Insight And Scalability For Midsize Businesses

Henry Ford, Industry 4.0, And A Recovery For Manufacturing

Marketplaces In The Chemical Industry, Just Hype Or The New Battlefield?

Five Steps To A More Resilient Consumer Goods Supply Chain

Co-Innovation: Staying Competitive In Business

Why Today’s Uncertainty Will Strengthen The Case For Cloud Software

Experiential Retail: Unifying Online And Offline Worlds In The Retail Industry

How Midsize Businesses Can Avoid The Cash-Flow Crunch – Today And Tomorrow

Can Internal Control Be The Key To Longevity?


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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Digitalist Magazine’s Top Posts Of The Week [April 20, 2020]

April 20, 2020   BI News and Info

Digitalist Magazine’s Top Posts Of The Week [April 20, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

Three Steps To Sustain Supply Chain Operation In Crisis

Intelligent Automation On A Next-Generation ERP

An Open Letter to SAP Customers: Let’s Navigate Disruption Today And Plan For Tomorrow – Together

Innovation Litmus Test: Is It Creative And Empathetic?

Speed Up Decisions To Steer The Ship Through This Time Of Unprecedented Disruption

https://www.digitalistmag.com/finance/2020/04/14/top-five-finance-blogs-of-march-2020-062033734

The Business Of Survival For Automotive Companies

How High-Growth Midsize Companies Adapt To A World Of Widening Skill Gaps

Protecting What Matters: Caring For Our Automotive Workers

Rights, Royalties, And The Data That Can Save Periodical Publishers


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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Digitalist Magazine’s Top Posts Of The Week [April 13, 2020]

April 13, 2020   SAP

Digitalist Magazine’s Top Posts Of The Week [April 13, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

Five Tips For Building Customer Loyalty In The Digital Era

Is The Cloud Right For You? The Short Answer

How COVID-19 Exposed Weaknesses In The Global Supply Chain

What Is HR’s Role In A High-Performance Culture?

Business As Unusual: Resiliency In Times Of Supply Chain Disruption

Emerging Risk: Hic Sunt Dracones

The Truth About Rights And Royalties: What Publishers Need To Know Now


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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Digitalist Magazine’s Top Posts Of The Week [April 6, 2020]

April 7, 2020   SAP

Digitalist Magazine’s Top Posts Of The Week [April 6, 2020]

Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, digital economy, the Internet of Things, or digital supply networks, we provide a vast array of thought leadership and real-life stories on the practical application of digital technology.

Each week on Digitalist Magazine, we publish a list of the top posts of the week from across our content categories. We hope you find these articles valuable, informative, and interesting.

What Is The Future For Industry In The Post COVID-19 Paradigm?

From Newbie To Best Practice: Artificial Intelligence Is Growing Up

Intelligent Analytics: The Search For Hidden Treasure In Your Business Data

The Impacts Of A Pandemic: A Quick Response Guide For Automotive Leaders

Collaborating For A Better Tomorrow: The Operating Room Of The Future

Sales Compensation During Turbulent Times

Rights And Royalty Management: Taming The Digital Supply Chain Headache For Record Labels

Efficient Cybersecurity Response Requires Profiling Of Data Breaches

Weathering A Pandemic And Preparing For The Next Outbreak: Getting UK Hospitals Ready


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The Digitalist Magazine is your online destination for everything you need to know to lead your enterprise’s digital transformation.

Read the Digitalist Magazine and get the latest insights about the digital economy that you can capitalize on today.

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