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Tag Archives: strong

High r square but strong pattern in residuals

January 19, 2020   BI News and Info
 High r square but strong pattern in residuals

I analyze the development of the total number of users over time. It is obvious that a linear regression fits the data. The r squared is then also 0.9961.

Now the problem: a plot of the residuals shows the presence of a pattern. This should not be the case if the model would be correct.

Does anyone have experience how to solve this issue? I tried time series model fit, which gave me a random walk model (ARIMA 0,1,0) but I am not able to find out the coefficients of this model, which is exactly what I need.

Thanks.

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New Challenges for Strong Customer Authentication

July 29, 2019   FICO
Authentication%402x 0 New Challenges for Strong Customer Authentication

Last month I presented at the PSD2 Strong Customer Authentication Summit in London on the challenges of making sure that every customer has a compliant route to authentication. Two days later, the EBA published their latest opinion on SCA and while it seems to offer a little flexibility in terms of the timescales for implementation, in my view it also added some practical challenges in terms of how it can be implemented.

While it seems that there are several viable routes to establish possession, including the use of one-time passcode via both app and SMS, the choice of a second factor may not be easy — at least not for every customer, on every occasion.

For many customers, biometric authentication is not practical — both because of limited consumer adoption but also because availability through 3D Secure is not wide. This makes the ability to use inherence as a factor problematic.

Furthermore, as many financial institutions are opting for server-side biometrics opposed to on device, this is going to require customer enrollment, which will further delay inherence adoption and use.

It is likely that many PSPs will be forced to revert to knowledge as the second factor and that is also challenging:

  • Many organizations have made a strategic decision to move away from passwords, and haven’t collected them from customers for several years. Re-establishing the use of passwords will be a significant project.
  • The use of static card details such as PAN and CVV has been ruled out of use as both a knowledge-based factor and as a possession factor — somewhat contrary to an earlier opinion from the FCA.
  • Other forms of knowledge-based authentication have already been ruled out by an EBA opinion that determines that the knowledge-based factor must use information that is only known by the user. Asking questions based on known information about a customer — such as mother’s maiden name, date of birth or first pet’s name — will not do.

The routes to authentication will be different for every PSP and change will continue for the foreseeable future as consumers adapt to new methods and regulation evolves. As I said at the conference flexibility in deployment is key.

To learn more, see our pages on both managing SCA and on limiting the need to use SCA by using permitted exemptions that secure payments by transaction risk analysis.

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FICO

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Developing and Cultivating Strong Company Values

June 24, 2019   CRM News and Info
Strong Company Values Developing and Cultivating Strong Company Values

In today’s business world, we are accustomed to measuring the success of our organization based on factors such as growth, conversion rates, and how our overall results compare to those of our competitors. What many companies and leaders fail to realize, however, is that cultivating strong company values and promoting a healthy and thriving work environment contribute as much to their bottom line as securing and converting leads.

Your employees will ultimately help you get to where you want to be, so encouraging them to commit to your cause and remain loyal to your organization plays a huge role in motivating them to go above and beyond to get you the results you want. In fact, a study by Gallup found that teams with high engagement demonstrate a 21% increase in profitability (1). Plus, keeping your employees satisfied often leads to unintended benefits such as high employee retention, which will save you money in the long run.

An uninspiring workplace, in turn, can negatively impact your reputation in the community, lead to poor employee performance, and decrease your bottom line. Furthermore, if your prospective customers get word of your poor company culture, this can cause concern about your employee retention rates and your ability to deliver a great product or service in the future.

Still not convinced that developing strong values and a positive work environment can have a huge impact on your overall success? These tips will encourage employee engagement and satisfaction — and get you the type of results you crave.

Survey Employees to Learn What Matters to Them

An easy way to figure out what your employees value and how they perceive your brand is by simply asking them. Send out an initial survey form asking your employees to identify 3-5 values that are important to them in their current role. Using these responses, pick out the top 20 keywords/themes and send out a second survey to further narrow down your list.

After you’ve gathered employee responses from your second survey, have your leadership team or an appointed committee meet to analyze and interpret these results. From this list, pick 4-5 keywords or themes that will represent your company values and develop a strategy of how you will implement them into your work moving forward.

Ask Your Employees for Feedback

Transforming your workplace and cultivating strong company values isn’t something that will happen overnight. Occasionally, you might wonder if your efforts are having any impact at all. The reality is that some of the strategies you implement to promote this change will work better than others, and it’s up to you to figure out where it’s best to invest your time and effort.

A quick and easy way to determine what is resonating with your employees is by asking them to give you feedback through an NPS survey. At Act-On, we use AskNicely to survey both employees and customers about how we’re doing and how we can improve. Asking our employees to rate and provide feedback shows them that we care about meeting them where they’re at, and the insights they provide give us a better idea of how we can do that.

Identify How Each Department Contributes to Your Mission and Vision

Naming a few values that you feel apply to the work of your organization is not enough to promote a healthy and thriving work environment. If you truly want to gain buy-in for your new values, you have to encourage your employees to play a part in helping you realize those goals.

To do this, we suggest encouraging each of your teams to set apart some time to discuss how they see your company values reflected in their work, as well as what changes they think they can make to further promote them. From time to time, ask them to evaluate how they’re doing in terms of applying those concepts to their work and identify any areas for improvement. This practice will encourage your employees to feel connected to your company values and make them accountable for doing their part in promoting them across the organization.

Keep the Momentum Going with a Strong Internal Communications Strategy

One of the biggest contributors to dissatisfied, disconnected employees is that they feel as if they’re working in the silos. If you want to ensure your employees are happy and engaged, practicing good communication and keeping them in the know is crucial.

An easy way to do that is by implementing a monthly newsletter featuring company news and topics channeling organizational values that are of interest to your employees. If you use Act-On’s marketing automation, you can take your efforts a step further to track engagement and perform A/B testing to see what kind of content is resonating best with your employees — and then optimize your efforts accordingly.

The practical tips above will help remind your employees what you company culture is all about, why they should be proud to be part of your organization, and improve overall engagement. Let us know if you plan to implement any of these practices at your organization or if you have any activities that have served you well in the past.

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Teradata Reports Strong Fourth Quarter 2018 Financial Results

February 9, 2019   BI News and Info

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Teradata United States

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Mobile Payments Fraud: How Strong Is Your Defensive Line?

December 5, 2017   FICO
Mobile Fraud Payments Mobile Payments Fraud: How Strong Is Your Defensive Line?

Fall is ending and with that comes the final rush to the playoffs for our American football teams. And with the close of football comes the final push for fantasy football team owners as they navigate the final few weeks of the season. As the proud winner of my local fantasy league’s 2016 trophy (pictured above), I’m keenly focused on gearing up for my 2017 playoff run. Reflecting back on our 2017 draft party in August, I remember “The Commissioner” collecting participants’ money — specifically, cold hard cash. Not a mobile payment, Venmo or Zelle, PayPal or Cashbot was in sight.

Seeing the flutter of sawbucks gave me a flashback to one of my first payments memories, from the early 1980s, when the Connecticut Bank and Trust Co. (CBT) used a character called Barney to popularize the use of nascent ATMs. No, CBT’s Barney wasn’t a purple dinosaur. According to a report in the Hartford Courant, the bank’s Barney character, which had a small round face and bow tie, was once so recognizable in the state that any bank’s ATM came to be known as a “Barney machine.” As a kid, I remember my mom and mad withdrawing cash from a “Barney machine,” watching with delight as a few 20-dollar bills floated into their hands.

Mobile Payments Proliferate

In the 35 or so years since banks were trying to convince consumers to use newfangled automated teller machines, ATMs — and consumer — have gotten a lot more sophisticated. Recently, as part of my job at FICO, I have been using my phone to withdraw cash from Wells Fargo ATMs. I have to admit I am a little surprised at how easy it is; all of the withdrawals have been processed without a hitch.

However, as a payments professional in the business of preventing fraud, I’m not just impressed at how easy this new ATM technology is to use. I’m concerned about the emergence of yet another opportunity for mobile payments fraud.

It’s no secret that consumers are moving quickly to embrace mobile payments. Following the first salvo fired by ApplePay, seemingly innumerable offerings have entered the mobile payment fray, each gaining a loyal following. For example, during the second quarter of 2017, the dollar value of mobile payments processed by PayPal rose 50% year over year, to about $ 36 billion. Peer-to-peer payments made with PayPal’s Venmo app more than doubled to $ 8 billion, year over year. The meteoric rise of payment volumes alone indicates a significant increase in mobile payments fraud risk.

Mobile Payments Are Tied to DDA and Savings Accounts

However, as mobile payment mechanisms proliferate, so do the options for the underlying source of funds. While ApplePay and most fill-in-the-blank “pays” are secured with debit or credit cards, other newer entrants are funded directly by checking or savings accounts.

Most notable here is Zelle, a Venmo competitor backed by a coalition of 30 banks. Zelle allows users to send payments directly from their bank accounts; senders only need to know information like a recipient’s phone number or email.

The rollout was fraught with confusion as users of Zelle’s predecessor, clearXchange, struggled to figure out how to migrate from the old peer-to-peer payment system to the new one, prompting headlines like, “Zelle sign-up issues expose risks of tying phone numbers to accounts.”

In full disclosure, I’ve used Zelle for money transfers within my own household. It is very easy to use (both sender and recipient), even if it was a little “buried” on my bank’s app.

New Risks Require Additional Fraud Coverage

Payments professionals — and banks, for that matter — know that fraudsters lay in wait, watching for any opportunity to exploit risk in the payments ecosystem. As mobile payment types proliferate, so does the risk of mobile payments fraud. While FICO® Falcon® Fraud Manager is best known for protecting payment card transactions, the Falcon platform offers capabilities to detect fraud on non-card electronic payments such as person-to-person, ACH and wire, as well as deposit and other online/mobile banking activity.

Will banks bolster their defensive line with additional mobile payments fraud protections, driving further adoption? To me, it’s something every financial institution must be considering. As we make things more and more convenient for consumers, we are opening up avenues for financial crime.

Time will tell as to whether mobile P2P payments become mainstream—and I’ll believe it when money gets Zelle’d to “The Commissioner” of my fantasy football league. But it’s clear that the mobile device as a vehicle to funds is only going to get more and more commonplace. Hopefully, for me, it will be in the form of being recipient of funds from The Commissioner and I’ll be working on my strategy for a Three-Peat.

Follow my views on fraud, payments and the occasional football play on Twitter @fraudbird.

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FICO

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mayor-sapphire: The force is strong in this family someone…

June 19, 2017   Humor

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mayor-sapphire:

The force is strong in this family

someone take Photoshop away from me


A Historian Walks into a Bar . . .

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TIBCO Named a Strong Performer in The Forrester Wave™: Enterprise Insight Platform Suites, Q4 2016

December 9, 2016   TIBCO Spotfire
rsz insight platform graphics 880x440 2 TIBCO Named a Strong Performer in The Forrester Wave™: Enterprise Insight Platform Suites, Q4 2016

TIBCO received the highest score for its Current Offering among seven vendors that were evaluated in The Forrester Wave™: Enterprise Insight Platform Suites, Q4 2016. Forrester cited positive customer feedback, and also noted that TIBCO had good customer reference ratings relative to other participants, especially in areas like:

  • Analytics tools
  • Superior insight execution
  • Runtime components

Announced earlier this month, the TIBCO Insight Platform builds closed-loop systems of insight to help users at all levels uncover insights and take action for business optimization in real time.

Read The Forrester Wave™: Insight Platform report today and register for The TIBCO Insight Platform—Actions with Analytics live webinar to discuss how this new industry category makes it easy to translate analytics-derived insight into action.

“TIBCO focuses on real-time insight execution coupled with leading streaming and agile BI components. Their platform features deep integration between streaming, visual, and predictive analytics that will only get better next year. Its open source, fast insights framework can help developers rapidly build solutions”

*Excerpt from The Forrester Wave™: Enterprise Insight Platform Suites, Q4 2016

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Want to Grow Up Big and Strong? Think Design.

July 31, 2016   SAP
sap logo Want to Grow Up Big and Strong? Think Design.

Startups are embracing design thinking and setting themselves up to succeed

Perhaps it’s the way we romanticize them, or we are blinded by stories of staggering success, but when people discuss startups one crucial detail is often left out: 90 percent of them fail.

The statistic is gloomy, but it shouldn’t come as a surprise. Even in some of the world’s largest companies, where teams of people spend their time dreaming up the next big thing, very few innovative ideas ever see the light of day.

Of course, no one overarching truth can explain why, but there is an underlying factor that might get close: somewhere along the way, they lost sight of the user.

At SAP’s Design and Co-Innovation Center (DCC), we work to help companies big and small avoid that mistake by practicing and teaching the principles of design-thinking. While perhaps design alone can’t deliver on the promise of innovation, the frameworks fundamental to a design-centric approach provide the methodologies and mindset required for winning solutions that put the customer first.

Ignoring design principles can mean the death of any innovation, but the stakes are even higher for startups that don’t have the luxury of failure. This was on display recently at AppHaus Palo Alto when the DCC hosted a design-thinking workshop for an enterprise software startup looking to learn from our expertise.

“We are very agile, we move very quickly,” said Vinay Khosla when describing Zenyx, the two-year-old startup he co-founded with Srikant Sharma. “Not a lot gets written down, it happens.”

During these early stages, organizations like his make company-defining decisions every day. But when things are happening so quickly and you are always concerned with whether a feature can scale rather than whether it’s right, it’s easy to lose sight of the customer — arguably the most important factor contributing to long-term success.

While many companies that are just starting out pick a direction, ignore all warning signs and go full steam ahead only to eventually crash and burn, Vinay understood how essential it is to define a company on the customer’s terms and build great products that resonate.

Coming off a strategic turning point that changed the direction and character of their business, Vinay brought the rest of his team at Zenyx, a cloud and mobile solution that saves time at work by keeping everyone better informed, connected and organized, to SAP’s AppHaus Palo Alto to work with the leaders in enterprise design services. There, amidst whiteboards, among the trees and with guidance from team of design “coaches” from the Design & Co-Innovation Center (DCC), the young company was able to take a step back, reboot and redirect, eventually coming to see their target consumer — and themselves — in a new light at a critical time.

It’s easy to think that great ideas and insights strike at random, but that’s rarely how truly successful innovation works. Like most things, it takes time and effort to grow companies and get the most out of the ideas they are founded on. In design thinking, organizations have discovered a methodology to do just that. But, as Vinay professed, for those unfamiliar with how the process works or without sufficient time or resources, a little guidance goes a long way.

During the workshop, the team generated, validated, and visually documented ideas and concepts about Zenyx’s customer base and began to see how they could better cater their product to their customers.

“We are heading down this journey of trying to understand our customer, and trying to really apply a design-oriented methodology and thinking to building our product. While we have made a little bit of progress on our own, this was a quantum leap forward,” Vinay explained when asked about the biggest takeaways from the workshop. “It is just a huge validation. It really helped up us, and I’m really impressed with the team, with the skill, and with the expertise.”

While great design is one of, if not the, most important competitive advantages companies lean on these days, being design-centric goes beyond just products. Instead, for design and innovation to be sustainable and scale, companies must place design and design-thinking at the very heart of their organizational culture.

Moving forward, Zenyx plans to actively apply a design-oriented methodology to its business practices, leaning on lessons learned with the DCC at the AppHaus.

“Now I’m going to make strides and efforts to build the design thinking methodology into our business and into the culture of our business.”

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iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong

April 4, 2016   CRM News and Info

Apple releases a new iPhone, and everyone gets all excited, right?

Wrong.

After one full weekend on sale, the iPhone SE managed to grab only 0.1 percent of the iPhone market, claims a report by mobile engagement platform Localytics.

2016 04 0411 46 36 iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong Localytics

In fact, the iPhone SE also had the lowest adoption in the first weekend of its availability compared to the iPhone 5S and all the “6” models.

 iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong

2016 04 0411 55 06 iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong

Localytics

The larger screen models and the iPhone 5S all had better opening weekends than the iPhone SE. Back in 2013, the iPhone 5S grabbed 0.9 percent of the Apple iPhone market during its first weekend, while the larger “Plus” models released in 2014 and 2015 (the 6 Plus and 6S Plus respectively) also managed to do better than the SE, at 0.3 percent each.

It could well be that the iPhone SE will be a “slow burn” device and consumers are taking their time to upgrade, as opposed to rushing out to buy the iPhone SE on release day.

The new 9.7-inch iPad Pro, on the other hand, seems to be doing well compared to earlier models, with the new device capturing 0.4 percent of the iPad market over the weekend, the same as the iPad Air 2 back in 2014, and only 0.1 percentage point less than the iPad Pro in 2015.

 iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong

2016 04 0411 55 24 iPhone SE shows lackluster adoption during the first weekend, while new iPad Pro sales appear strong

Localytics

It seems there may have been pent-up demand for the new iPad Pro, which will be welcomed by Apple.

For this study, Localytics examined over 100 million iPhone devices and over 50 million iPad devices to find the percentage each device makes up within the market.

See also:

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Start Strong in 2016: A Round-Up of Email Essentials

January 31, 2016   CRM News and Info

Below are five of our evergreen tips for email, along with the assets necessary to put them into action. Give them a look, and put your best foot forward in 2016.

1. Show your subject lines love.

This may seem a straightforward enough suggestion, but it’s one that bears repeating, for the vital part subject lines play in the success of an email. Subject lines are there to entice, to encourage their reader to proceed further, and they deserve your utmost care and attention accordingly.

2. Tailor your content to the individual.

Ours is a noisier world than most, and if marketers have any hope of getting themselves across to the prospects and customers they court, it’s incumbent on them to personalize their offers. They should think long and hard about their customers’ unique needs and expectations, and make every effort to draw on the data they’ve gathered on their buyers’ habits and preferences – extending surveys to those who’ve completed surveys previously, videos to those who share videos widely, and so on and so forth.

Learn to speak your buyers’ language with either one of these handy how-tos: 10 Ways to Nurture the Buyer’s Journey and Turn Your Website into a Lead Generation Machine.

3. Make mobile a priority.

The modern buyer accesses email across a wide array of devices – their mobile phones, their tablets, their desktops – and it’s crucial that you accommodate this multi-channel reality. After all: as of 2014, 53 percent of all opens occur on a mobile phone or tablet, in a 48 percent increase between quarters (Experian).

4. Segment your subscriber lists for greater variety and engagement.

As you set about personalizing your messaging, it’s crucial you make an equal effort to segment your lists – group like prospects with like, and leverage the behavioral data you’ve gathered (demographic and firmographic details) in your outreach, for a more tailored, intimate approach.

For a start, you’ll want to identify parameters for your ideal buyers: their job titles, education levels, departments, that kind of thing. From there, you might try tracing their online footprints, for a clearer picture of where they’ve been and where they’re headed – the pages they’ve visited, the webinars they’ve attended, the emails they’ve responded to.

Get more Best Practices in Segmentation today, and find out how to streamline your parameters further with Frictionless Forms and Better Landing Pages.

5. Be realistic about your goals and objectives.

As with any marketing program you oversee, your emails should keep to a concrete plan – one that accounts for your budget for the quarter, your overarching business objectives, your company’s bottom line. See to it in the new year that this plan more or less aligns with past efforts: consistent in its KPIs, realistic in its goals. It should be a strategy that won’t drastically change from month to month and that you easily can replicate as you forge ahead.

…and, measure what matters.

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