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Tag Archives: Support

Internet Explorer 11 support for Dynamics 365 and Microsoft Power Platform is deprecated

March 17, 2021   Microsoft Dynamics CRM

Effective December 2020, Microsoft Internet Explorer 11 support for Microsoft Dynamics 365 and Microsoft Power Platform is deprecated, and Internet Explorer 11 won’t be supported after August 2021.

This will impact customers who use Dynamics 365 and Microsoft Power Platform products that are designed to be used through an Internet Explorer 11 interface. After August 2021, Internet Explorer 11 won’t be supported for such Dynamics 365 and Microsoft Power Platform products. We recommend that customers transition to Microsoft Edge.

If you have more questions, contact your Microsoft Customer Service representative or Microsoft Partner.

Walter Carlin

Senior Customer Engineer | Dynamics 365 CE | Microsoft Corp.

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Dynamics 365 Customer Engagement in the Field

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Support CRM with New Dynamics 365 Field Service Mobile App

January 16, 2021   Microsoft Dynamics CRM

As a service leader, you have experienced firsthand how remote work has impacted service operations. Servitization, including proactive service, is now the expectation — the job is not complete after the sale. Your field service technicians who are already familiar with working remotely, also face new challenges.

While it may seem an uphill battle to provide perfect field service, a proactive approach puts you on the path for a wealth of advantages: Reduced service calls. Upsell opportunities. Long-term business relationships. The new Microsoft Dynamics 365 Field Service mobile app, part of the Microsoft Power Platform, is designed to provide you with these advantages and work together with Microsoft Dynamics 365 for CRM and other Dynamics 365 applications.

Your field service technicians need a cross-platform, multi-device solution like the Dynamics 365 Field Service Mobile app to keep up with the service expectations of today. But the technicians in the field aren’t the only ones involved. You have service representatives handling the dispatching from the back end as well.

Manage Resources and Business Processes Intelligently and with Ease

  • AI-enabled Scheduling Recommendations
  • Geolocation and Geofencing
  • Inspections

It starts with customer service and dispatch. What better way to ensure a smooth handoff between your customer service and technicians than to have easy-to-update workflows and intelligent scheduling suggestions?

“Servitization, including proactive service, is now the expectation”

With total schedule optimization, you can dispatch the right technician for the job, minimize travel time, and maximize resource utilization. AI-enabled scheduling recommendations can help you identify the best technician for the job in a fraction of the time. Scheduling can be fully automated, semi-automated or manual using a drag-and-drop schedule board and interactive map. With geolocation capabilities enabled, you can view the traffic along a technician’s route, as well as get predictive data on travel time and work duration.

More on geolocation and geofencing: it is important to enable the settings on the back-end as it impacts the effectiveness of many of the features in the app. In addition to locating nearby resources during service booking, geolocation capabilities also allow your technicians to pull up directions to the service site.

It is easy for your service teams to automate inspections for your field service technicians based on the incident type and attach it to the appropriate work order. Customize your inspection forms and layout and draft questions that utilize drop-down fields, fill-in note boxes, and more. If analytics is turned on, this information can be serialized for processing answers to your services.

Solve Issues in the Field the Right Way, the First Time, Every Time

The Dynamics 365 Field Service mobile app provides a 360-degree view of customer assets, with insights to detect and solve issues proactively. Rich insights and reporting in the app can be leveraged to reveal opportunities, as well as increase first-time fix rates.

  • 360-degree Views of Case Information
  • Rich Insights and Reporting
  • Help Resources
  • Multi-device Support
  • Offline-mode
  • Bar Code Scanning
  • Tap-to-call
  • Call Recordkeeping
  • Voice Dictation

Bookings are viewable immediately upon login and are modifiable. Work Orders provide full details on the service request, including a map view of appointments. While in the field, you can streamline appointments by populating service tasks and time estimates, as well as capture photos and payment. Further, you can add a list of the appropriate products required for the repair based on the latest asset data from Dynamics 365 Finance and Supply Chain Management.

x2021 01 11 15 51 12 625x318.jpg.pagespeed.ic.70cEgFdRiG Support CRM with New Dynamics 365 Field Service Mobile App

Sometimes your technicians may need to utilize help resources. In-context help such as immersive step-by-step guides and mixed reality tools are available. With remote, real-time collaboration, another technician with the relevant experience can step in to help solve the problem faster.

The app has multi-device support including iOS and Android, and Windows Mobile smartphones, tablets, and browsers. Offline-mode allows your technicians to continue to interact with data without an internet connection.

Bar code scanning leverages category search inside Dynamics 365 so you can create QR and 2-D bar codes that are printed and adhered to assets. You simply use the scanner on your phone to scan the code to pull up information about that asset.

x2021 01 11 15 49 37 625x239.jpg.pagespeed.ic.aep Ax2N i Support CRM with New Dynamics 365 Field Service Mobile App

Tap-to-call is available within the record, so you do not have to log into another system to hunt down a phone number. The app also has phone call recordkeeping and voice dictation. Press the microphone icon, record a note, and that note can be listened to from the record anytime.

Check out the full article HERE.

Other Resources:

Build a Tighter Sales and Accounting End-to-End Process

3 Ways to Strengthen Marketing and Expand Opportunities

Ready to try it for yourself? Get Started with JourneyTEAM

JourneyTEAM was recently awarded Microsoft US Partner of the Year for Dynamics 365 Customer Engagement (Media and Communications) and the Microsoft Eagle Crystal trophy as a top 5 partner for Dynamics 365 Business Central software implementations. Let JourneyTEAM show you how to make the most of the Field Service mobile app for your organization’s ERP processes. We can provide demos and full custom introductions. Contact JourneyTEAM today!


177x247x2020 08 24 15 32 44.jpeg.pagespeed.ic.GxqNPDY2JL Support CRM with New Dynamics 365 Field Service Mobile AppArticle by: Dave Bollard – Chief Marketing Officer

801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com

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Microsoft Teams Calling Provides Additional Support for a Single Source for all CRM Information

December 9, 2020   Microsoft Dynamics CRM

The remote workforce is growing. This includes organizations’ sales and marketing teams, which used to relied on face-to-face interactions both in the office and in the field. To maximize the productivity of their sales and marketing teams, organizations now provide them with support in the form of centralized CRM solutions that provide full visibility into their customers and prospects, and all the tools to connect with them effectively.

The integration of Microsoft Dynamics 365 Customer Engagement apps including Dynamics 365 Sales with Microsoft Teams provide sales and marketing with the all the information and communication channels they need to feel empowered to do their job exceptionally. Microsoft Office 365 transforms the workplace with Microsoft Teams that unifies communications of all types, including calling, from one central location. 

Note: Microsoft Teams integration uses SharePoint integration at the backend. Some prerequisites may be required for the full integrated Customer Engagement experience. More information on how to get assistance can be found at the end of this article.

x2020 12 07 13 25 45 625x350.jpeg.pagespeed.ic. Quu8qhybl Microsoft Teams Calling Provides Additional Support for a Single Source for all CRM Information

Microsoft Teams serves as a centralized virtual workspace and intranet hub for communication, collaboration, connectivity, and more.  Microsoft Teams allows users to call, chat, meet and collaborate virtually in one app, with all the internal, customer and prospect information they need within reach. Making calls in Teams is easy to learn and quick to adopt. It also offers extensive device support to enable calls to be made from anywhere. 

Here are just 3 of the top benefits Microsoft Teams calling provides to CRM processes 

1. Rich personal calling features

Instead of using multiple systems to look up phone numbers, dial the number, and track the history of conversations, Microsoft Teams brings all the calling capabilities to one place. Through an easy-to-navigate UI in Microsoft Teams, users have everything they need to easily make and receive calls, as well as manage their call settings, queues, devices, contacts, auto attendant, delegation, voicemail, history and reverse number lookup.  

2. Collaborative Calling and Delegation Support

Busy sales and marketing teams may need additional assistance in the form of screening calls so that they can prioritize their efforts. Teams offers collaborative calling features for any user responsible for fielding calls at the organization. A shared voicemail queue allows authorized users to listen and process voicemails. 

An especially helpful collaborative calling feature is Delegation. Users can assign their delegates based off a list of existing delegates as well as choose and add new delegates. Delegation allows users that have been assigned as a delegate to manage their delegator’s calls and access contacts, call history and voicemail. Calls can transfer to delegates first, who can put the caller on hold, transfer to the intended recipient live, or to voicemail. 

3. Multiple device support and Microsoft-certified devices 

Microsoft Teams maximizes efficiency with calling capabilities supported on multiple devices. This includes transferring calls between desktop and mobile, or adding devices. In addition to support for most devices, Microsoft has a certified portfolio of Teams devices optimized for the highest quality Teams and calling experience. This includes peripherals and room systems (e.g., headsets, speakerphones, Teams Rooms technology, webcams, etc.), desk phones and displays. 

Other benefits…

In addition to the benefits above that are more user-focused, Microsoft Teams calling also benefits IT and the organization at-large. Microsoft Teams calling streamlines management for IT through central management of user provisioning, phone number assignment, and porting existing numbers right from the Microsoft 365 Admin Console. To enable Microsoft Teams calling, organizations are offered flexible choices including cloud-based Microsoft Calling Plans, or can stay with their existing (or choose a new) telecom provider and connect via direct routing. Organizations also have the option to do both!

Whatever your choice, JourneyTEAM wants you to get the most out of your organization’s intranet system and is here to help.

Click here to see the full article

JourneyTEAM was recently awarded Microsoft US Partner of the Year for Dynamics 365 Customer Engagement (Media & Communications) and the Microsoft Eagle Crystal trophy as a top 5 partner for Dynamics 365 Business Central software implementations. Our team has a proven track record with successful Microsoft technology implementations. Consolidating your communication, collaboration, and productivity platform with Microsoft will provide the best support possible for your sales, marketing, and other teams, wherever they work. Let us show you how. Contact JourneyTEAM today!


177x247x2020 08 24 15 32 44.jpeg.pagespeed.ic.GxqNPDY2JL Microsoft Teams Calling Provides Additional Support for a Single Source for all CRM InformationArticle by: Dave Bollard – Chief Marketing Officer  | 801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com

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CRM Software Blog | Dynamics 365

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Trump’s penultimate regulatory roll-back: no more emotional support peacocks on planes

December 6, 2020   Humor
 Trumps penultimate regulatory roll back: no more emotional support peacocks on planes

The Department of Transportation says it will no longer require airlines to accommodate emotional support animals other than trained service dogs.

Soon, you will no longer be able to bring your emotional-support peacock on an airplane.  U.S. tightens definition of service animals to only dogs. The masks are always a pain in the ass anyway. The ban on pot-bellied pigs won’t stop Trump from going to his rally in Valdosta GA on Saturday at 7pm ET.

x

Airlines argued that passengers abused the situation to bring a menagerie of animals on board including cats, turtles, pot-bellied pigs and, in one case, a peacock. https://t.co/o3D2jOgHL7

— PBS NewsHour (@NewsHour) December 3, 2020

United Airlines turned away Brooklyn artist Ventiko and her big bird Dexter, after she tried to bring the service peacock onboard her flight from Newark Liberty International Airport to Los Angeles.

Airlines have allowed some passengers with emotional or psychiatric problems to take therapy animals with them on board.

www.nj.com/…

x

A new Department of Transportation rule says airlines don’t have to treat emotional support animals as service animals and allows carriers to limit service animals to dogs only https://t.co/sYZOLQuxKA

— CNN Breaking News (@cnnbrk) December 2, 2020

x

Instead of getting yourself a passive emotional support animal, who’s there to comfort you after being distressed.

Instead get yourself an emotional support wolverine. The ESW is a proactive solution, finding who is doing you a distress, and mauling the shit out of ‘em. pic.twitter.com/ooSRoj8Z7W

— Doc Wolvy, Not in Tweet Gulog for Horny Crimes, MD (@Doc_Wolverine) December 2, 2020

 Trumps penultimate regulatory roll back: no more emotional support peacocks on planes

Similarly:

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Amazon Textract adds handwriting recognition and support for new languages

November 14, 2020   Big Data
 Amazon Textract adds handwriting recognition and support for new languages

Best practices for a successful AI Center of Excellence

A guide for both CoEs and business units

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Amazon today announced small enhancements to Textract, its service that extracts printed text and other data from documents, as well as tables and forms, using machine learning. As of today, Textract now supports handwriting in English documents, in addition to files typed in Spanish, Portuguese, French, German, and Italian.

Amazon rightly notes that many documents, like medical intake forms or employment applications, contain a combination of handwritten and printed text. While rivals like Google and Amazon have offered handwriting recognition-as-a-service for some time, Amazon says customer requests spurred the launch of its own solution, which works with both free-form text and text embedded in tables and forms.

Amazon Web Services (AWS) customers can use the Textract handwriting recognition feature in conjunction with Amazon’s Augmented AI (A2I) for improved performance. A2I lets users build workflows for human review of the machine learning system’s predictions, either by employees or AWS Marketplace contractors. Documents can be uploaded on the Amazon Textract console or sent using the AWS Command Line Interface or AWS software development kits.

New features aside, Textract remains less holistic than Google’s newly launched Document AI (DocAI) platform, a console for document processing hosted in Google Cloud. It supports the creation and customization of processing workflows built with a predefined taxonomy without the need to perform additional data mapping or training. DocAI offers general processors, including a form parser, W9 parser, optical character recognition, document splitter, and custom workflows for domain-specific documents. The parsers can classify information in documents like addresses, account numbers, and signatures, as well as extracting data like supplier names, invoice dates, and payment terms.

Companies spend an average of $ 20 to file and store a single document, according to some estimates, and only 18% of companies consider themselves paperless. An IDC report revealed that document-related challenges account for a 21.3% productivity loss, and U.S. companies waste a collective $ 8 billion annually managing paperwork. Beyond AI-powered products from tech giants like Amazon and Google, this has given rise to a cottage industry, with startups like Rossum, Anvil, PandaDoc, and others competing on document processing accuracy and pricing.

Amazon also announced updates to Amazon Lex and Amazon Polly earlier this week. Lex, a platform for building conversational interfaces, newly supports French, Spanish, Italian, and Canadian French. Polly, which turns text into lifelike speech, now features Amazon’s first Australian English voice, Olivia, synthesized with the same neural text-to-speech technology powering Amazon’s Brand Voice service.


Best practices for a successful AI Center of Excellence:

A guide for both CoEs and business units Access here


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Tech Insider Update Features Latest Changes to Microsoft Teams that Support Collaboration and CRM Activities

October 10, 2020   CRM News and Info
crmnav Tech Insider Update Features Latest Changes to Microsoft Teams that Support Collaboration and CRM Activities

In today’s business landscape that has an increasing amount of salespeople working remotely, it is more important than ever that organizations have a collaboration platform in place that complements and supports CRM sales activities.

Interested in learning how the latest updates to Microsoft Teams improves collaboration and shared information for sales, service and the entire organization? The August 2020 Tech Insider Update from JourneyTEAM previews the most important releases, updates and changes that promote the effective collaboration your organization needs to close more deals.

The updates to Microsoft Teams include task management capabilities with a new Tasks app, Together Mode in video conferencing, integrated Yammer Communities and Lists apps.

Microsoft Teams

Watch the Teams update video here.

The new Tasks app in Teams merges individual tasks from Microsoft To Do and team tasks from Microsoft Planner for complete task management. The Tasks app is now available in desktop, web and mobile experiences. Guest users will be limited only to mobile and not be able to see it on the desktop version.

Together Mode enables more engaging meetings for remote workers that may be suffering from “meeting fatigue.” This feature places video call participants in a virtual space that make it appear as though they are in the same environment, like an auditorium, sitting side-by-side. In this view, Together Mode also helps presenters better gauge audience reactions.

Yammer App Integrated with Teams

Watch the Yammer and Teams update here.

The Yammer Communities app, an enterprise social networking platform that connects and engages employees through shared communication, has been brought to the Teams experience making it an even greater hub for operations and communications across the organization.

Lists App Integrated with Teams

The Microsoft Lists app helps organizations track and organize work simply, and now organizations can create lists directly within Teams with the Lists App integration that is now generally available. The Lists app will be available in individual Channels as a tab. Users that want to track a list can click the “+” button next to tabs, search for the Lists app in the tab gallery, and easily add it.

All the standard features that are available for Lists in SharePoint web are also now accessible in the Lists app for Teams, which includes the three main views – grid, gallery, and calendar, as well as custom. Users can create lists or pick from eight standard templates.

A standalone Microsoft Lists app for iOS is anticipated for Q4 this year.

SEE THE FULL ARTICLE HERE.

Get Started with JourneyTEAM

JourneyTEAM was recently awarded Microsoft US Partner of the Year for Dynamics 365 Customer Engagement (Media & Communications) and the Microsoft Eagle Crystal trophy as a top 5 partner for Dynamics 365 Business Central software implementations. Our team has a proven track record with successful Microsoft technology implementations. We have experts ready to answer your questions about the latest Teams updates that can enhance collaboration at your organization and support sales and service goals and CRM activities. Contact JourneyTEAM today.

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Teradata Expands Vantage Support for Data Science

September 20, 2020   BI News and Info

With expanded analytic functions as well as tools and language support, Teradata Vantage enables a diverse group of analytics personas to collaborate on data science workflows

SAN DIEGO – September 9, 2020 – Teradata (NYSE: TDC), the cloud data analytics platform company, today announced enhancements to its Vantage platform, making collaborative and frictionless data science a reality. By significantly increasing the collaboration between data scientists, business analysts, data engineers, business leads and others who may use different tools and languages, Vantage allows organizations to realize faster time to value and reduced costs with stronger data governance and security.

Key enhancements – free to all Teradata Vantage customers – include:

  1. Expanded native support for R and Python, with the ability to call more Vantage-native analytic functions, as well as the ability to execute a wide range of open-source analytic algorithms/packages;
  2. Automatic generation of SQL from R and Python code, making it easier and faster for data scientists and business analysts to work together seamlessly to quickly operationalize new insights; and
  3. Added support for JupyterHub for Python, R and SQL, in addition to the existing support for popular development environments such as JupyterLab and RStudio.

 

With this enhanced level of support for data science on Vantage, businesses can achieve end-to-end data science workflows on a single, scalable, reliable and secure platform, without the need to create data silos or sample data. This enables a wide range of personas to collaboratively run complex analytics in a self-service manner, on one platform and with the same data, ensuring efficient operationalization. This shared journey ensures consistent stakeholder buy-in, a fail-fast approach that delivers timely course corrections, and a consensus-based method for delivering long-term business outcomes.

“As businesses increasingly rely on virtual connectivity to keep operations running, collaboration has emerged as the key success factor for many functions, especially analytics,” said Sri Raghavan, Director of Data Science and Advanced Analytics Product Marketing at Teradata. “With greater functionality and expanded support for data science to help analytics users better communicate and collaborate, Vantage helps remove friction from the data science process so customers can derive mission-critical insights at record speed and scale. And given the broad deployment options for Vantage – public clouds, including AWS, Azure, and Google Cloud Platform later this year, as well as hybrid and multi-cloud – customers are given the flexibility to leverage the platform’s enhanced data science capabilities in the environment of their choice.”

In addition to increased collaboration, businesses will realize reduced costs in the form of minimizing or eliminating false starts, inappropriate analytic usage, lock-in to one form of implementation (e.g., on-premises versus cloud) and faster iterations towards achieving specific business goals. Vantage’s strong support for data governance and security also ensures the highest degree of freeform collaboration, without the downside risks of unauthorized access and performance bottlenecks.

A complete list of the new enhancements and support for data science on the Vantage platform includes:

  • Expanded choice of analytic functions: Gives data scientists and business analysts a larger set of powerful analytic functions to leverage for increased collaboration:
    • More Vantage functions available through R and Python: Facilitates an expanded set of native Vantage analytics algorithms (e.g., machine learning) called from R and Python, in addition to SQL.
    • Access to more R and Python analytics functions: Expands a set of open source R and Python analytic algorithms (e.g., scikit-learn) which can be used with Vantage. Not only does Vantage integrate with open source language and tools, but it provides a wide breadth of native and open source algorithms to address virtually any business challenge.
    • Availability of a new Analytics Library: Adds a new set of scalable advanced analytics built directly in Vantage, including a set of data preparation and modeling functions that helps data scientists spend less time with data preparation and more time delivering insights.
  • Automatic SQL statement generation to facilitate communication between multiple user groups: Makes it easier for data scientists, business analysts and developers to work together through a single standard data management language (SQL) while using a language of their choice (e.g., R and Python), through:
    • SQL generated from R and Python: Enables R and Python programmers to expose SQL statements used by Vantage with the show_query() function thus enabling non-Python/R savvy programmers to enhance, and also execute, complex analytic workflows. 
      PressRelease Teradata Expands Vantage R Python Teradata Expands Vantage Support for Data Science
    • SQL generated from Vantage Analyst: Allows business users and business analysts to discover fundamental insights from Vantage Analyst’s graphical interface and also generate the underlying SQL script automatically without having to write a single line of code. The scripts can then be shared with developers for more advanced implementations.
  • Collaborative Development Environment: While R, Python and SQL scripts can be executed by an analyst’s choice of Integrated Development Environment (e.g., RStudio, JupyterLab, Teradata Studio), Teradata’s support for JupyterHub – which allows R and SQL script execution in addition to Python – facilitates better code collaboration and best practice sharing. 
    PressRelease Teradata Expands Vantage Collaborative Development Environment Teradata Expands Vantage Support for Data Science

Incorporating this functionality into Vantage allows current and future Teradata analytics partners to more seamlessly utilize the power of the Teradata platform within their own toolsets and languages.

These new capabilities further support Teradata’s advocated Analytics 1-2-3 strategy which holds that organizations can only successfully scale their Machine Learning (ML) and Artificial Intelligence (AI) initiatives by engaging in rapid experimentation and agile model building by using curated features with high predictive value. This ensures at scale operationalization and quicker model redeployment. 

Teradata Vantage is the leading hybrid, multi-cloud data analytics software platform that enables ecosystem simplification by unifying analytics, data lakes and data warehouses. With Vantage delivered as-a-service, in the cloud, enterprise-scale companies can eliminate silos and cost-effectively query all their data, all the time, regardless of where the data resides – in the cloud, on multiple clouds, on-premises or any combination thereof – to get a complete, integrated view of their business. Vantage delivered as-a-service subscriptions include Vantage software, high-performance infrastructure, and environment management in one convenient bundle.

Availability
Expanded support for data science on Vantage is free to Teradata customers and automatically available now, except for the Analytics Library, which will be available in late Q4 2020.

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Migrate to the Cloud with Customized Support from JourneyTEAM | Sherpa Program

September 12, 2020   CRM News and Info

Relocating your on-premise solutions to the cloud is a massive undertaking. Not to mention expensive. But with COVID-19 still a major concern, businesses need to ensure their data and services are available at all times to remote employees. Because data migration is such a big project, many organizations use cloud consulting services to make the move for them. However, these services are not very budget-friendly and come with a lengthy, complicated process.

To avoid these fees, you may consider self-implementing the solution. If your company is considering making the move yourself, you could benefit from JourneyTEAM’s sherpa program. This program is specifically designed to provide you with technological support as you move to Microsoft Business Central at a fraction of the cost of other services.

x2020 09 11 16 52 45 625x310.jpeg.pagespeed.ic.lT1jhLrNGi Migrate to the Cloud with Customized Support from JourneyTEAM | Sherpa Program

An Overview of the JourneyTEAM Sherpa Program

To assist companies who have chosen Business Central as their cloud solution, we’ve created the sherpa program. This 12-month program places you into a classroom-like scenario taught by a team of professionals that will show you how to use the tools and services in Business Central. After you’ve completed the classes and workshops, the rest of the nine months will be about making the move to the cloud. Depending on your needs, you may need a lot of support or a little. Just tell us how much support you need and we’ll provide it to you.

Do you have the time and resources to self-implement Dynamics 365 Business Central? Then the Business Central Assistance (Sherpa Program) is for you. Like a Sherpa, we help you carry those heavy loads and encourage you along the implementation journey. Yes, you still have to do the work, but the speed is up to you.

Listen to George explain more about this great program…

Supporting You Every Step of the Way

The rest of our year long program we’ll spend helping you migrate to Business Central. As part of our sherpa program, you’ll have access to our managed services plan where a team of professionals will help you with any migration questions or issues you’re having. You’ll receive support through our online support portal or by email, online chat, or phone.

The managed service plan also gives you access to online recorded video trainings and a self-service portal where you can review additional Business Central workshops. You’ll also get regular reviews of your Business Central performance metrics and system health.

Finally, our service plan includes five hours of monthly support, with more available for a small fee. You’ll also get

  • One-on-one support
  • Patch and upgrade assistance
  • Emergency on-call support

Affordable Cloud Migration from JourneyTEAM

No matter what your financial situation, JourneyTEAM has financial options to fit. We provide two payment options for our sherpa program: a 12-month up-front fee that does not include Business Central licensing, or a low month-to-month fee with licensing included. With JourneyTEAM, you can enjoy a seamless cloud migration at a fraction of the cost of other cloud migration services.

Begin Your Move to the Cloud with the Help of JourneyTEAM

When you choose JourneyTEAM as your partner in cloud migration, you’ll be working with an award-winning Microsoft partner. We’re proud to have been award the 2020 Crystal Eagle Award and be named as a Top 5 Dynamics 365 Business Central Partner for the past two years.

If you’re ready to get started with JourneyTEAM, contact us! We’d love to hear from you. Our clients who have a JourneyTEAM contact should direct any questions to them. They’d be happy to assist you.


135x188x2020 08 24 15 32 44.jpeg.pagespeed.ic.8vydp2v61g Migrate to the Cloud with Customized Support from JourneyTEAM | Sherpa ProgramArticle by: Dave Bollard – Head of Marketing | 801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more. www.journeyteam.com

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Microsoft makes Windows ML standalone to support older systems

March 19, 2020   Big Data

Microsoft today announced that Windows ML, the API for running machine learning inferences on Windows devices, will soon make its way to more places. Going forward, it’ll be available as a standalone package that can be shipped with any Windows app, enabling Windows ML support for CPU inference on Windows versions 8.1 and newer and GPU hardware-acceleration on Windows 10 1709 and newer.

That should make it easier for developers to ship AI-imbued Windows apps with feature parity. As for business and consumer users of those apps, the change should translate to improved in-app experiences.

Previously, Windows ML was supported as a built-in Windows component on Windows 10 version 1809 (October 2018 Update) and newer. Microsoft says it’ll continue to update the API with each new version of Windows, but that in the future, there will be a corresponding redistributable Windows ML package with matching new features and optimizations.

“We understand the complexities developers face in building applications that offer a great customer experience, while also reaching their wide customer base,” wrote Windows AI platform senior program manager Nick Geisler in a blog post. “Delivering reliable, high-performance results across the breadth of Windows hardware, Windows ML is designed to make ML deployment easier, allowing developers to focus on creating innovative applications.”

Windows ML lets developers use trained machine learning models in Windows apps that are written in C#, C++, JavaScript, or Python, either locally on a Windows device or on a Windows Server machine. The Windows ML runtime evaluates the trained model and handles the hardware abstraction, allowing developers to target a broad range of silicon including CPUs, graphics cards, and even AI accelerators. This acceleration is built on top of DirectML, a high-performance, low-level API for running ML inferences that is a part of Microsoft’s DirectX family.

 Microsoft makes Windows ML standalone to support older systems

Roughly a year into its release, Windows ML has made its way into a number of popular Windows apps. Windows Photos taps Windows ML to help organize photo collections, while Windows Ink leverages it to analyze handwriting, converting ink strokes into text, shapes, lists and more. And Adobe Premiere Pro offers a Windows ML-powered feature that takes videos and crops them to any aspect ratio, all while preserving the important action in each frame.

Microsoft also today revealed its plans to unify its approach with Windows ML, ONNX Runtime, and DirectML. Specifically, it will bring the Windows ML API and a DirectML execution provider to the ONNX Runtime GitHub project, so that developers can choose the API set that works best for their app. (The ONNX Runtime is an inference engine for the Open Neural Network Exchange, which aims to provide machine learning framework interoperability.) The Windows ML and DirectML preview is available as source as of this week, with instructions and samples on how to build it as well as a prebuilt package for CPU deployments.

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5 Transformational Customer Support Trends to Watch in 2020

December 29, 2019   CRM News and Info

“Digital transformation” is not a new term or concept. While it has taken on multiple definitions, one thing is for sure: Companies view it as a top priority, so much so that 40 percent of technology spending will go toward digital transformation, according to IDC, with enterprises spending in excess of US$ 2 trillion through 2019.

This insurgence of digital transformation investments and prioritization has led many organizations to reshape their use of technology and begin leveraging more advanced and nimble systems in order to gain a strategic and operational advantage over their competition.

The transformation and adoption of digital-first strategies and systems is no small undertaking, and it is causing organizations to prioritize certain departments or teams over others. One department that commonly finds itself lower in the prioritization order than others is customer support.

While there could be numerous reasons for this, one common thought traditionally has been that support is not viewed as a technologically advanced department, or a department that is in dire need of a digital overhaul. However, that is changing.

While digital transformation gets all the headlines, customer experience quietly has become one of the largest and most critical aspects of growth for companies of all sizes and in all industries. The value placed on customer experience not only is at an all-time high, but also is having a very real impact on customer loyalty and purchasing decisions.

In fact, 80 percent of customers considered their experience with a company to be as important as its products, according to the 2019 State of Service Report from Salesforce.

At the same time, companies delivering a great customer experience saw a 17 percent compound annual growth rate (CAGR), whereas those that provided a poor customer experience saw just 3 percent over the same period, Forrester research shows.

The impact of digital transformation and the importance of delivering a great customer experience have forced organizations to take a closer look at customer support and how the infusion of new technologies and approaches, along with more strategic thinking, can have a very real impact on their entire business.

Following are five trends transforming customer support, and what they mean for current and future support teams and business leaders.

1. Messaging Becomes a Core Support Channel

As smartphones have become the primary device of consumers worldwide, they have changed the way people typically communicate with one another. Communication today no longer is done solely over phone calls. In fact, many people, mostly younger generations, almost never opt for making phone calls unless they are for an urgent issue.

Instead, consumers are communicating with one another via messaging platforms such as SMS or chat. In order to create a one-of-a-kind and great experience, companies must look at how customers communicate with family, friends and colleagues, and bring that same experience into the support center. Today that experience increasingly starts and ends with messaging channels rather than phone calls.

Support teams need to view messaging channels as a core element of the customer experience. This means optimizing messaging channels, making them easily accessible, and providing self-service options and FAQs.

Furthermore, support leaders and supervisors should be training and educating agents on how best to handle messaging inquiries, and how to resolve issues via this channel in an efficient and timely manner.

2. The Support Pathway Is Getting Optimized

Messaging support channels, such as SMS, MMS and chat, are only the tip of the iceberg. Customers today want a complete and fluid multichannel experience, spanning voice, messaging, mobile apps, social media and more.

However, simply opening up these channels and making them available no longer is good enough. In order to meet the demands of tech-savvy customers, support teams must look at optimizing the support pathway for each of these channels.

This means infusing the experience with multimedia capabilities such as photo- and video-sharing, capturing and sending screenshots, and securely sending user profile information, diagnostic data, and more in order to provide more real-time contextual information to support agents, personalize the experience, and resolve issues faster.

3. Support Data Is Being Leveraged Across the Enterprise

Having a 360-degree view of your customers is crucial for the growth of any business. Understanding not only who your customers are but also what makes them tick can be essential for helping organizations make strategic short- and long-term decisions.

There are very few people, if any, who interact with your customers more than support agents and leaders. Support teams gather more than just demographic and profile data on customers — they have a direct line into understanding how they feel about your product or services, and what is driving their purchasing decisions and their loyalty.

This data is beneficial to support leaders looking to strengthen their teams, and it can provide immense value to other teams across the organization who want to gather more context and make more strategic decisions on how to connect with customers.

Leveraging this data both inside and outside of the contact center is the first step in breaking down the silos between customer support and the rest of the enterprise. This data can help drive business decisions — from product road map prioritization to marketing campaign messaging, to sales strategizing; from understanding common pain points to identifying upsell opportunities.

4. Support Agents Are Becoming Specialists

Today, support agents are faced with a difficult task. They are asked to interact with customers across a handful of different channels and be able not only to resolve their issues, but also to do so in a way that is conducive to the channel they are communicating through, while delivering a personalized and branded experience.

Agents must be well-versed in all the features, product lines and accessories that are made available to customers, and be able to surface information on all of them quickly. Finally, they must do all of this while interacting with customers who often are at their tipping point.

However, as companies begin adopting digital-first customer support strategies and leveraging new and emerging technologies, the day-to-day role of support agents will begin to evolve.

As support centers begin to infuse their operations with technologies such as artificial intelligence, data-driven analytics, and machine learning, new curated pathways will open up, making it easier and more efficient for customers to find a resolution on their own or through interacting with a bot.

This pairing of agents and bots will result in support agents becoming hyper-specialized. Rather than having a surface level understanding of everything, agents will go deep into one product, channel, or type of customer.

Agents will focus on specific issues and situations, and with the increase in bots and self-service options, agents will be able to focus their time on customers who require more assistance or a more personalized touch.

5. AI Is Expanding Beyond Customer-Facing Uses

AI already has played a tremendous role in shaping how customers interact with support teams and brands. Bots can handle various tasks and interact with multiple customers all at the same time, and they do so 24/7.

AI allows companies to leverage customer data, to surface specific products or relevant content to each customer automatically, and to adapt in real-time based on customer needs, behavior, and more.

We have only begun scratching the surface of how AI can benefit the customer experience, but one trend to watch is the internalization of AI and how it will shape the support agent experience and the entire contact center ecosystem.

While it may be working behind the scenes, the reality is that support teams can and should be leveraging AI automatically in order to surface actionable insights that can be provided to customers in real time.

This not only makes the process of finding and retrieving information immensely easier for agents, but also increases productivity by allowing them to spend less time searching for information and more time interacting with customers and resolving issues.

AI also can be used to route customers intelligently, based on who they are and why they are calling in — meaning agents can feel confident that they will be able to resolve issues without needing to put customers on hold or transfer them to different teams.

Turning Customer Support Into a Revenue Driver

Traditionally, customer support has been viewed as one of the more expensive arms of an enterprise, and understandably so. From expensive hardware that is in constant need of maintenance and updating, to large spaces to staff call center agents, contact centers typically have been regarded as cost centers.

However, the move to the cloud and the trend toward a digital-first approach to customer support have led to the adoption of new technologies and strategies that not only have created a better experience for customers, but also have offered the opportunity to reshape what customer support can be.

Customer support will continue to evolve, and trends will become realities and common business practices. Support agents, supervisors and leaders all will be in a position to reshape the customer experience, generate tangible ROI, and redefine what a contact center can be.
end enn 5 Transformational Customer Support Trends to Watch in 2020


Anand%20Janefalkar 5 Transformational Customer Support Trends to Watch in 2020
Anand Janefalkar, founder and CEO of
UJET, is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Janefalkar held key roles at both Motorola and Jawbone, and served as a technical advisor for various startups in the Bay Area. He holds a Bachelor of Engineering in Electronics from Mumbai University and a Master of Science in Telecommunications from Southern Methodist University.

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